Hays Travel - Torquay Reviews 

624
TrustScore 5 out of 5

4.9

49 Union Street, TQ1 1ET Torquay, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Emma was very helpful and listened to what we would like from our holiday, booking was smooth and service was excellent.

Company replied

Rated 5 out of 5 stars

As always, excellent service. Nothing is too much trouble, it's so lovely to be able to go in store and be treated as friends and not 'just' customers, even had a cuppa and bikkies. It's no coincide... See more

Company replied

Rated 5 out of 5 stars

We wanted a warm holiday going from Exeter as we only had a week free. Jasmine was excellent at finding options for flights and hotels. Jasmine was very professional and helpful and made us feel ver... See more

Company replied

Rated 5 out of 5 stars

Emma was very professional and patient we where there about 1.30hrs was even given a cup of tea Won't book a holiday with any other company

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 49 Union Street, TQ1 1ET, Torquay, United Kingdom

  • 01803 896927

4.9

Excellent

TrustScore 5 out of 5

624 reviews

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4.9

All reviews

(624)

125,148 reviews in the last 12 months

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Rated 5 out of 5 stars

Would recommend Hays!!

Very helpful staff, Ruth specifically was amazing! Great prices as well.

April 8, 2026
Hays Travel - Torquay logo

Reply from Hays Travel - Torquay

Hi Julia ,
We appreciate you sharing your experience with us. We're so glad our staff was helpful and you found great prices!
Hays travel Torquay

Rated 5 out of 5 stars

Safe secure and professional

We wanted a warm holiday going from Exeter as we only had a week free. Jasmine was excellent at finding options for flights and hotels. Jasmine was very professional and helpful and made us feel very comfortable. We booked and later took in our passports as Hays dealt with check in.
We were so pleased with their service we booked 2 more holidays with them within the week.
Incidentally, we met a couple who told us they did their own booking for the same holiday as us and it cost them £1500 more.

March 30, 2026
Unprompted review
Hays Travel - Torquay logo

Reply from Hays Travel - Torquay

Hi Karen, Thank you for your lovely review . Im really glad you enjoyed your holiday and are looking forward to many more :)
Best wishes, Jasmine

Rated 5 out of 5 stars

Next adventure

We had previously been in to ask about a location for a holiday. This was followed up by a email and options. We came in to confirm our chosen holiday options.Abbie and Ruth where amazingly helpful.

April 12, 2026
Hays Travel - Torquay logo

Reply from Hays Travel - Torquay

Thank you Angela, for the 5 star review and kind words. It is very appreciated. We hope you have a lovely time away in Naples.

Best wishes
Abbie

Rated 5 out of 5 stars

Booking holidays made easy

Emma made the experience very straightforward. I explained what I wanted. A choice of Cyprus or Lake Garda. She searched and emailed me 4 options and I went in the following day to book Lake Garda. I have been in again with my passports as Hayes do the check in. I would not go anywhere else to book a holiday. The service is exemplary.

April 10, 2026
Hays Travel - Torquay logo

Reply from Hays Travel - Torquay

Thank you for your lovely review. I am glad I was able to find you something and get it all booked. The count down begins :)
Kind Regards
Emma

Rated 5 out of 5 stars

Good experience

Good experience, and friendly staff

April 8, 2026
Hays Travel - Torquay logo

Reply from Hays Travel - Torquay

Margaret Le Monnier,

We appreciate you sharing your positive experience with us. We are so glad you found our staff friendly; thank you for your review!

Kind regards
Hays Travel

Rated 5 out of 5 stars

Holiday booked!

Abbie was great. Really helpful and even put up with me changing my mind. Answered all my questions. 6 quotes in total and our surprise holiday for the kids is now booked. Thanks Abbie. Everyone I spoke to were really helpful.

March 26, 2026
Hays Travel - Torquay logo

Reply from Hays Travel - Torquay

Thank you for your kind words and 5 star review, it is greatly appreciated. I'm glad we were able to find you your dream holiday and get you all booked in. Now you just have to keep it a secret from the kids for two years :) Hope you have the best time and look forward to hearing all about it.
Best wishes
Abbie

Rated 5 out of 5 stars

Jasmine was amazing she found us our…

Jasmine was amazing she found us our dream holiday at an affordable price excellent customer service she is a credit to the business

March 24, 2026
Hays Travel - Torquay logo

Reply from Hays Travel - Torquay

Thank you for your kind comments and 5* review. Was a pleasure booking your holiday to go back to Croatia. We hope you have a fab time.
Best wishes
Jasmine

Rated 5 out of 5 stars

Helpful and listen to what we wanted

Helpful and listen to what we wanted

March 15, 2026
Hays Travel - Torquay logo

Reply from Hays Travel - Torquay

Thank you for your kind comment. We hope you make lots of nice memories with your family in Berlin.
Best wishes
Emma

Rated 5 out of 5 stars

Ruth was brilliant

Ruth was brilliant
. Knew the budget and came up with brilliant options . Definitely recommend

March 15, 2026
Hays Travel - Torquay logo

Reply from Hays Travel - Torquay

Thank you so much for your 5 Star review, It is always a pleasure booking your holidays! Best Wishes, Ruth

Rated 5 out of 5 stars

I seen what i wanted on Hays Torquay…

I seen what i wanted on Hays Torquay site and Ruth sorted every thing out for me. Nothing was a problem.

February 27, 2026
Hays Travel - Torquay logo

Reply from Hays Travel - Torquay

Thank you for your 5 Star Review Karen. I hope you are looking forward to your trip to Rhodes! Best Wishes, Ruth

Rated 5 out of 5 stars

My parents and I went in looking for a…

My parents and I went in looking for a weeks holiday in the sun. We were open to different places. Emma was extremely friendly and very knowledgeable. She gave us great advice and booking was so simple.

March 2, 2026
Hays Travel - Torquay logo

Reply from Hays Travel - Torquay

Hi Jackie
Thank you for your wonderful review , We hope you have a lovely holiday :)
torquay, Hays Travel

Rated 5 out of 5 stars

Great customer service

Great customer service, really helpful, friendly and very quick at responding to my messages!
Thanks so much

February 25, 2026
Hays Travel - Torquay logo

Reply from Hays Travel - Torquay

Maria ,
We appreciate your wonderful feedback! We are so happy to hear that you received great customer service and quick responses to your messages.
torquay, Hays Travel

Rated 5 out of 5 stars

Jasmine was great

Jasmine was great! Thank you

March 1, 2026
Hays Travel - Torquay logo

Reply from Hays Travel - Torquay

Hi Maria ,thank you for the 5* review , it was a pleasure booking your holiday
Best wishes , Jasmine

Rated 5 out of 5 stars

Amazing company to book with

When I first enquired they were very thorough in explaining everything to me, when it took some time to decide and ask 1 million questions they were very patient and very thorough with their answers, and I couldn’t have had a better experience

March 1, 2026
Hays Travel - Torquay logo

Reply from Hays Travel - Torquay

Thank you for the wonderful review Toni , We're glad to hear that you felt supported and well-informed throughout the process, even with all your questions.
torquay, Hays Travel

Rated 5 out of 5 stars

Knowledgeable and very helpful

Carly very helpful and informative

February 28, 2026
Hays Travel - Torquay logo

Reply from Hays Travel - Torquay

Karen,
I appreciate your positive feedback and are so glad that you found my service helpful
Best wishes , Carly

Rated 5 out of 5 stars

Excellent experience

Abbie and Jasmine both listened to what I wanted and came up with an exciting holiday which I’ve now booked through them.

February 27, 2026
Hays Travel - Torquay logo

Reply from Hays Travel - Torquay

Judi,
Thank you for your kind review We are glad we were able to find you your exiting holiday .Thank you for booking with us; we appreciate it.
torquay, Hays Travel

Rated 5 out of 5 stars

We were served by Ruth in Torquay Hayes…

We were served by Ruth in Torquay Hayes travel, she was very friendly and so knowledgeable about the countries and areas that would suit my husband and I.
After spending several holidays in the canneries, we wanted a change and Ruth was so helpful finding us a holiday she knew we’d be comfortable with, checking the landscape and the area around the hotel making sure we would have everything we would need. We will always put our trust in this very experienced and helpful lady. Thank you so much Ruth.

February 22, 2026
Hays Travel - Torquay logo

Reply from Hays Travel - Torquay

Thank you so much for your lovely 5 star Review Terry, It is always a pleasure booking your holidays and I hope you have an amazing time in Cyprus! Best Wishes, Ruth :)

Rated 5 out of 5 stars

As Always thank you Carly

I always return to Hay's Travel specifically to see
Carly as she is so helpful and nothing is ever too
much trouble for her to give us the help we need.

February 18, 2026
Hays Travel - Torquay logo

Reply from Hays Travel - Torquay

Thank you for your lovely review. It always is a pleasure booking your holidays. I hope you have a nice time in Italy.

Best Wishes
Carly :)

Rated 5 out of 5 stars

Great Personal Service

We felt that our enquiry was a top priority and we were helped to find the best holiday on offer with the facilities and servives that we had hoped for.

February 17, 2026
Hays Travel - Torquay logo

Reply from Hays Travel - Torquay

Thank you Mr Carr for your 5 star review and kind words it is very much appreciated. I'm glad we were able to find you your perfect holiday in Majorca and hope you have a lovely time.
Best wishes
Ruth

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