As always, excellent service. Nothing is too much trouble, it's so lovely to be able to go in store and be treated as friends and not 'just' customers, even had a cuppa and bikkies. It's no coincide... See more
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See what reviewers are saying
We wanted a warm holiday going from Exeter as we only had a week free. Jasmine was excellent at finding options for flights and hotels. Jasmine was very professional and helpful and made us feel ver... See more
Company replied
We were served by Ruth in Torquay Hayes travel, she was very friendly and so knowledgeable about the countries and areas that would suit my husband and I. After spending several holidays in the canne... See more
Company replied
Emma was very helpful and listened to what we would like from our holiday, booking was smooth and service was excellent.
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
49 Union Street, TQ1 1ET, Torquay, United Kingdom
- 01803 896927
4.9
Excellent
625 reviews
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Reply from Hays Travel - Torquay
Thank you for this lovely review Lisa ,We appreciate you taking the time to share your experience
Best wishes
Hays travel Torquay
As Helpful and Flexible Service from Hays Travel
As it was first time using Hay's Travel we found them to very helpful. It's was no trouble when we had to change our travel plans. We also had to change airports and dates twice.
January 5, 2026
Reply from Hays Travel - Torquay
Thank you June,
So happy to hear that our assistance was helpful during your first experience with us.
Best wishes
Abbie
Excellent service
January 5, 2026
Reply from Hays Travel - Torquay
Thank you for the 5*review,We hope you have a fab time .
Best wishes
Hay travel torquay
Very helpful - Bali trip!
Jasmine was incredibly welcoming and helpful, Emma then attending to the details of a trip to Bali with some expert help from Peter (gold medals) the team were just amazing thank you 🤩
January 4, 2026
Unprompted review
Reply from Hays Travel - Torquay
Thank you for your kind review Edward, We are so glad we were able to book your amazing trip for you . I I hope you have a lovely time
Kind regards
Emma
Reply from Hays Travel - Torquay
Good Morning Christine ,Thank you for your lovely review
Best wishes
Emma
Ruth was very helpful as I had never…
Ruth was very helpful as I had never done the bookings before but wanted to surprise my wife.
Ruth was knowledgeable and nothing was too much trouble,swapping for better hotels etc, thank you
December 19, 2025
Reply from Hays Travel - Torquay
Thank you for your great review Gavin, I hope you have the best time! Best Wishes, Ruth
Reply from Hays Travel - Torquay
Hi Steven, thank you for your kind comments and 5* review. Was a pleasure booking your holiday, I'm sure you'll make some magical memories in Zanzibar.
Best wishes
Parker
Top quality service in every way
Top quality service in every way
I have used Hays in Torquay Town and had excellent service.
Ruth is excellent in every aspect of the job and I can sit back and relax
December 20, 2025
Reply from Hays Travel - Torquay
Thank you so much for the lovely review, we hope you're looking forward to your holiday! Best wishes, Ruth :)
Reply from Hays Travel - Torquay
Thank you very much for your lovely 5* review, it's very much appreciated. I hope you enjoy your holiday! Best wishes, Ruth :)
Ruth was amazing and went through all…
Ruth was amazing and went through all our options to suit our requirements and budget. We always use Hays when booking holidays for the quality of service throughout the whole process from booking right up to travelling.
December 16, 2025
Reply from Hays Travel - Torquay
Good Morning Sarah, thank you for your kind comments and 5* review. We hope you have a fab time in Cyprus making memories with your children. Best wishes Ruth
Great Service from Ruth made the whole…
Great Service from Ruth made the whole process so easy
December 3, 2025
Reply from Hays Travel - Torquay
Thank you for your lovely review. :) I hope you have a lovely time in Cyprus :)
Ruth
The whole experience was professional…
The whole experience was professional and reassuring for my husband and l.
November 13, 2025
Reply from Hays Travel - Torquay
Good Morning Beverly,
I am so glad you had a lovely experience booking your holiday.
I hope you have a fab time
Best wishes
Abbie
Very friendly&helpful in us booking our…
Very friendly&helpful in us booking our holiday
November 16, 2025
Reply from Hays Travel - Torquay
Good Morning David ,
Thank you for your kind words and i hope you have a lovely holiday
Kind regards
Emma :)
The staff are always very friendly and…
The staff are always very friendly and helpful
November 5, 2025
Reply from Hays Travel - Torquay
Good Morning David,
Thank you for your lovely review , i am so glad you find our service helpful and friendly
I hope you are looking forward to your trip
Best wishes
Abbie
great booking team
October 19, 2025
Reply from Hays Travel - Torquay
Thank you so much for your lovely review! We hope you're looking forward to your trip to Benidorm. Best wishes, Ruth :)
Everything was just perfect
October 21, 2025
Reply from Hays Travel - Torquay
Thank you Mrs Hanrahan for your lovely comments and 5 star review it is really appreciated. I hope you enjoy your holiday to Jersey and would love to hear all about it when you return.
Many thanks Parker
Reply from Hays Travel - Torquay
Thank you for your 5* review and kind comments. We hope you have a lovely time in Majorca.
Best wishes Ruth
Excellent service from Torquay branch
Excellent service from Torquay branch , always know how to accommodate my needs and put my mind at rest when booking holiday.
October 5, 2025
Reply from Hays Travel - Torquay
Good Afternoon Tara, thank you for your 5* review and kind comment.
Always a pleasure booking your holiday to Majorca, back to your 2nd home.
Best wishes Carly
Great service booked two cruises with…
Great service booked two cruises with Carly only went in for one 😆
October 7, 2025
Reply from Hays Travel - Torquay
Good afternoon, thank you for your kind comments and 5* review.
Always a pleasure booking your cruises for you.
Best wishes
Carly x
Another booking made easy
Another booking made easily with help from the knowledgeable staff.
September 14, 2025
Reply from Hays Travel - Torquay
Thank you for your lovely review, we're really happy we were able to make booking your holiday an easy process. We hope you're looking forward to your trip! Best wishes, Ruth :)
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