Had fully paid to go to Thailand back in April. Due to the war in Dubai they had to cancel my holiday as airline wouldn't fly through Dubai. Was surprised and delighted to receive my full refund withi... See more
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See what reviewers are saying
My experience was so good, Oonagh was the girls name and she done everything for me to perfection made my dream holiday perfect and was so pleasant so thankyou so much.
Callum was amazing he was professional and listened to each detail and went above and beyond with the options he sent over. The booking process was quick but thorough. He booked my dream holiday, a ho... See more
Company replied
Excellent, from I entered the premises till I was finished with booking my short city break. Although as I explained to the agent looking after me, same couldn't be said about @Easyjetholidays. Staf... See more
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Unit UG 24, Belfast Victoria Square, BT1 4QG, Belfast, United Kingdom
- 02892290226
4.9
Excellent
472 reviews
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Brilliant customer service 2nd time…
Brilliant customer service 2nd time going back to hays definitely will keep returning
February 23, 2026
Reply from Hays Travel - Victoria Square
Thank you for the lovely feedback :) Callum
Great wee team
Great wee team . Prompt at getting back to me about holiday arrangements.
February 16, 2026
Reply from Hays Travel - Victoria Square
Thank you for the lovely feedback :)
Great staff. Experienced and helpful
I book all my holidays through Hays travel. The staff are very helpful and experianced
February 18, 2026
Reply from Hays Travel - Victoria Square
Thank you for the lovely feedback :) Callum
I requested a quote for a cruise for 2…
I requested a quote for a cruise for 2 or 3 people. Callum quickly drew up both quotes ensuring all of the criteria was met. We then requested the cruise for 3 people. He called me to take the deposit and set up the direct debit and talk about the cruise. He was fantastic.
February 15, 2026
Reply from Hays Travel - Victoria Square
Thank you for the lovely feedback, I hope you enjoy your holiday :) Callum
Very professional and helpful
February 12, 2026
Reply from Hays Travel - Victoria Square
Thank you for the lovely feedback :) Callum
Very helpful staff
All the staff were welcoming and friendly and Aimee was incredibly helpful and knowledgeable both in suggesting different holiday options that met our needs and going through the whole booking process.
February 11, 2026
Reply from Hays Travel - Victoria Square
Thank you for your lovely feedback :)
I made an enquiry with Aimee
I made an enquiry with Aimee, about a holiday, she was of the next day and left my choice of holiday in office. The next day I had a call back from Danielle and the 2 girls was very helpful and I booked the holiday. Thanks girls!
February 8, 2026
Reply from Hays Travel - Victoria Square
Thank you for the lovely feedback, I hope you enjoy your holiday :) Callum
Reply from Hays Travel - Victoria Square
Thank you for the lovely feedback :)
Sarah was very helpful
Sarah was very helpful, able to answer all my queries and there were a few in regards to Thailand😁
February 8, 2026
Reply from Hays Travel - Victoria Square
Thank you for the lovely feedback :)
Excellent service and fast
February 5, 2026
Reply from Hays Travel - Victoria Square
Thank you for the lovely feedback :)
The staff are amazing always will and…
The staff are amazing always will and very helpful
January 31, 2026
Reply from Hays Travel - Victoria Square
Thank you for your lovely feedback :)
Danielle was absolutely amazing and…
Danielle was absolutely amazing and great help with helping me book my holiday
January 31, 2026
Reply from Hays Travel - Victoria Square
Thank you for the lovely feedback :)
Una from Victoria Square was brilliant…
Una from Victoria Square was brilliant - super helpful. Got me exactly what I wanted
January 30, 2026
Reply from Hays Travel - Victoria Square
Thank you for your lovely feedback :)
Callum
Dealing with Callum was very easy, he explained everything in detail and made the process very smooth, very quickly organised and emails sent through immediately
January 30, 2026
Reply from Hays Travel - Victoria Square
Thank you for the lovely feedback :) Callum
Rand about a holiday that was…
Rand about a holiday that was advertised on facebook, Amy had everything finalised within a half hour, all the details emailed quickly and she was so helpful and friendly, plus I also got the holiday cheaper than expected
January 20, 2026
Reply from Hays Travel - Victoria Square
Thank you fr the lovely feedback, I hope you enjoy your holiday :) Callum
Excellent professional service
January 17, 2026
Reply from Hays Travel - Victoria Square
Thank you for the lovely feedback
Very easy and straight forward
Very easy and straight forward. Callum was very helpful and everything done quickly and in a timely manner.
January 25, 2026
Reply from Hays Travel - Victoria Square
Thank you for the lovely feedback :) Callum
The team were super helpful and…
The team were super helpful and accommodating.
Quick to respond to my queries and knowledgeable about the options available to us.
January 22, 2026
Reply from Hays Travel - Victoria Square
Thank you for the lovely feedback :)
Reply from Hays Travel - Victoria Square
Thank you for your lovely feedback :)
Danielle was very helpful and sorted it…
Danielle was very helpful and sorted it all out for me
January 16, 2026
Reply from Hays Travel - Victoria Square
Thank you for the lovely feedback :)
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