Had fully paid to go to Thailand back in April. Due to the war in Dubai they had to cancel my holiday as airline wouldn't fly through Dubai. Was surprised and delighted to receive my full refund withi... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Callum was amazing he was professional and listened to each detail and went above and beyond with the options he sent over. The booking process was quick but thorough. He booked my dream holiday, a ho... See more
Company replied
Very friendly staff, had my holiday booked over the phone and confirmed via email very promptly. Previous to this I communicated with them via Facebook and they responded very quickly
Company replied
Excellent, from I entered the premises till I was finished with booking my short city break. Although as I explained to the agent looking after me, same couldn't be said about @Easyjetholidays. Staf... See more
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Unit UG 24, Belfast Victoria Square, BT1 4QG, Belfast, United Kingdom
- 02892290226
4.9
Excellent
472 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great customer service
Katie was great and really patient with me, after giving me multiple quotes then waiting on me to decide she couldn’t have been more helpful
January 12, 2026
Reply from Hays Travel - Victoria Square
Thank you for the lovely feedback :) Callum
Found deal on social media
Found deal on social media
Messaged and got immediate call back from Aimee
She was great answered all our questions and got us a package that worked
January 12, 2026
Reply from Hays Travel - Victoria Square
Thank you for the lovely feedback :) Callum
Sarah was very helpful Looked up…
Sarah was very helpful Looked up different dates and countries for us Would go back to her next year
January 10, 2026
Reply from Hays Travel - Victoria Square
Thank you for the lovely feedback :)
Very helpful and friendly
January 8, 2026
Reply from Hays Travel - Victoria Square
Thank you for the nice feedback :)
Reply from Hays Travel - Victoria Square
Thank you for the lovely feedback :)
Callum,took time to help us get the…
Callum,took time to help us get the holiday we wanted. He was very engaging and professional.
January 8, 2026
Reply from Hays Travel - Victoria Square
Thank you so much for your kind review Jean, It is much appreicated. I am glad I could help
Callum
Helpful and professional could not ask…
Helpful and professional could not ask for better
January 7, 2026
Reply from Hays Travel - Victoria Square
Thank you for taking the time to leave a review Brendan - Katie
Booking a holiday on the basis of an advertised deal
Initially called in to book a holiday to Lake Garda as £100 pp off the advertised price was available. However that was not the case as the deal had expired. I was disappointed but went ahead with the booking anyway and were given a small discount on the holiday. Callum was very friendly and processed our holiday professionally and quickly.
January 7, 2026
Reply from Hays Travel - Victoria Square
Thank you so much for taking the time to leave a review Mr Houston. I am glad I could help and apologise for any disappointment caused -Callum
Reply from Hays Travel - Victoria Square
Thank you so much for this Aimee, I really appreciate it - Danielle
The lady i delt with was brilliant 👏
The lady i delt with was brilliant 👏. I think her name was aimee. She done everything she could to help me and assist me and also gave me what advise she could. Was very happy with the service 😀
December 23, 2025
Reply from Hays Travel - Victoria Square
Hi David, Thank you very much! I'm glad I could help, I really appreciate you taking the time to leave me a review -Aimee
Chicken nugget Very good very nice 🌴🍺🥳🌞
December 24, 2025
Reply from Hays Travel - Victoria Square
Thank you Daniel - Aimee
Good knowledge and a fair price.
December 18, 2025
Reply from Hays Travel - Victoria Square
We appreciate your feedback and are so glad that you found our service valuable and fairly priced.
Totally amazing was looked after by…
Totally amazing was looked after by Danielle who deserves 10 out of 10 for first class service will certainly use her again Thankyou
December 6, 2025
Reply from Hays Travel - Victoria Square
Thank you for the lovely review for Danielle :)
Callum was very knowledgeable and…
Callum was very knowledgeable and helpful with our booking
November 25, 2025
Reply from Hays Travel - Victoria Square
Thank you for the lovely feedback, I hope you have a lovely time on your holiday :) Callum
Reply from Hays Travel - Victoria Square
Thank you for the lovely feedback :)
I spoke with Emily from the Victoria…
I spoke with Emily from the Victoria square office on the phone she was very helpful and she got us a great deal for Bulgaria for 2026 will be going back to her for another holiday
November 21, 2025
Unprompted review
Reply from Hays Travel - Victoria Square
Thank you for the lovely feedback :)
Sarah was very helpfull helping us to…
Sarah was very helpfull helping us to choose the right location to be near family, she was very quick at getting back to me with dates and prices very good all round.
November 23, 2025
Reply from Hays Travel - Victoria Square
Thank you for the lovely feedback :)
Great friendly local service
Great friendly service from lovely local people with expertise. Just like it used to be !
November 20, 2025
Reply from Hays Travel - Victoria Square
Thank you for the lovely feedback :)
I had to ring 3 times to make booking
I had to ring 3 times to make booking, first two assistants were polite & helpful but didn’t ring me back after saying they would.
November 11, 2025
Reply from Hays Travel - Victoria Square
Thank you for the Feedback, I am Glad our consultant Sarah was able to assist and get your holiday booked, we hope you enjoy :) Team Victoria Square
Oonagh was lovely and friendly a credit…
Oonagh was lovely and friendly a credit to go your sales team
November 7, 2025
Reply from Hays Travel - Victoria Square
Thank you for the lovely feedback :)
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.