Had fully paid to go to Thailand back in April. Due to the war in Dubai they had to cancel my holiday as airline wouldn't fly through Dubai. Was surprised and delighted to receive my full refund withi... See more
Company replied
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See what reviewers are saying
My experience was so good, Oonagh was the girls name and she done everything for me to perfection made my dream holiday perfect and was so pleasant so thankyou so much.
Callum was amazing he was professional and listened to each detail and went above and beyond with the options he sent over. The booking process was quick but thorough. He booked my dream holiday, a ho... See more
Company replied
Excellent, from I entered the premises till I was finished with booking my short city break. Although as I explained to the agent looking after me, same couldn't be said about @Easyjetholidays. Staf... See more
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Unit UG 24, Belfast Victoria Square, BT1 4QG, Belfast, United Kingdom
- 02892290226
4.9
Excellent
472 reviews
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Oonagh was lovely and friendly a credit…
Oonagh was lovely and friendly a credit to go your sales team
November 7, 2025
Reply from Hays Travel - Victoria Square
Thank you for the lovely feedback :)
Reply from Hays Travel - Victoria Square
Thank you for your lovely feedback :)
Reply from Hays Travel - Victoria Square
Thank you for the lovely feedback :)
Friendly and helpful staff and they…
Friendly and helpful staff and they were able to answer my questions.
October 28, 2025
Reply from Hays Travel - Victoria Square
Thank you for the lovely feedback :) Callum
Smooth stress free booking.
Efficient customer service by Oonagh. Answered all my questions and was professional in her manner.
Would certainly book again with Hayes Travel.
October 25, 2025
Reply from Hays Travel - Victoria Square
Thank you for the lovely feedback :)
Great service as always 👍
October 14, 2025
Reply from Hays Travel - Victoria Square
Thank you for your lovely feedback :)
Reply from Hays Travel - Victoria Square
Thank you for your lovely feedback :)
Oonagh was very helpful,she knew what…
Oonagh was very helpful,she knew what we were looking for.
October 13, 2025
Reply from Hays Travel - Victoria Square
Thank you for the lovely feedback :)
Danielle
Danielle, made a real effort to offer us options so that we could choose. She listened to our wants. She wasn't pushy. She was informative. She is a real asset to Hays. Thank you Danielle :)
October 13, 2025
Reply from Hays Travel - Victoria Square
Thank you for the lovely feedback :)
Callum was very helpful
Callum was very helpful . Full of information that we needed .
September 30, 2025
Reply from Hays Travel - Victoria Square
Thank you for the lovely feedback :)
Aimee was brilliant from dealing with…
Aimee was brilliant from dealing with her on Facebook to booking the holiday
Thanks again
September 28, 2025
Reply from Hays Travel - Victoria Square
Thank you for the lovely feedback :)
Very straightforward.
September 17, 2025
Reply from Hays Travel - Victoria Square
Thank you for the nice feedback :)
Reply from Hays Travel - Victoria Square
Thank you for the lovely feedback :)
Reply from Hays Travel - Victoria Square
Thank you for the lovely feedback :)
Oonagh was extremely helpful
Oonagh was extremely helpful, made booking very straightforward
September 11, 2025
Reply from Hays Travel - Victoria Square
Thank you for the lovely feedback :)
Reply from Hays Travel - Victoria Square
Thank you for the lovely feedback :) Callum
Aimee booked my attraction pass
Aimee booked my attraction pass, she was so lovely, excellent customer service.
September 2, 2025
Reply from Hays Travel - Victoria Square
Thank you for the lovely feedback :)
Katie was amazing sorted us out with…
Katie was amazing sorted us out with everything we asked for.
August 30, 2025
Reply from Hays Travel - Victoria Square
Thank you for the lovely feedback :)
Extremely helpful staff booked holiday…
Extremely helpful staff booked holiday over phone and nothing was a bother for the staff.
August 30, 2025
Reply from Hays Travel - Victoria Square
Thank you for the lovely feedback :)
From start to finish Onnagh and…
From start to finish Onnagh and Danielle were brilliant guided me throw everything on booking my holiday and anything I needed they were more than helpful to accommodate thanks girls really appreciate all yous done for me
August 24, 2025
Reply from Hays Travel - Victoria Square
Hi James, thank you so much for leaving us both a lovely review, we really appreciate it! So glad we both could help, if you need anything else let us know - Danielle & Oonagh
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