Had fully paid to go to Thailand back in April. Due to the war in Dubai they had to cancel my holiday as airline wouldn't fly through Dubai. Was surprised and delighted to receive my full refund withi... See more
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See what reviewers are saying
My experience was so good, Oonagh was the girls name and she done everything for me to perfection made my dream holiday perfect and was so pleasant so thankyou so much.
Callum was amazing he was professional and listened to each detail and went above and beyond with the options he sent over. The booking process was quick but thorough. He booked my dream holiday, a ho... See more
Company replied
Excellent, from I entered the premises till I was finished with booking my short city break. Although as I explained to the agent looking after me, same couldn't be said about @Easyjetholidays. Staf... See more
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Unit UG 24, Belfast Victoria Square, BT1 4QG, Belfast, United Kingdom
- 02892290226
4.9
Excellent
472 reviews
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Great customer service
Oonagh was very helpful and efficient. Holiday booked with no hassles.
August 23, 2025
Reply from Hays Travel - Victoria Square
Thank you so much for taking time to leave us a review. I am delighted to have got your amazing trip booked! - Oonagh
Really good and told me a lot about…
Really good and told me a lot about were i was going cause always wanted to go till Canada
August 23, 2025
Reply from Hays Travel - Victoria Square
Thank you for the lovely feedback :) Callum
Booking was made so easy...
Booking was made so easy and Katie was very helpful and informative of what is included in the trip.
I also love that the payment could be made online instead of over the phone as I found this less stressful!
August 20, 2025
Reply from Hays Travel - Victoria Square
Thank you for the lovely feedback :) Callum
It just worked
It just worked, and Oonagh was very patient, as I had a number of specific requirements.
August 15, 2025
Reply from Hays Travel - Victoria Square
Thank you for the lovely feedback :) Callum
I worked with a Travel agent called
I worked with a Travel agent called, Danielle, she was very long and informative when it came to booking my Japan flight.
August 15, 2025
Reply from Hays Travel - Victoria Square
Thank you for the lovely feedback :) Callum
The young girl who dealt with my…
The young girl who dealt with my transaction was friendly, helpful and genuine and help me to decide to book the holiday there and then.
August 12, 2025
Reply from Hays Travel - Victoria Square
Thank you for the lovely feedback :) Callum
Danielle was very helpful and got me…
Danielle was very helpful and got me the holiday i wanted
August 7, 2025
Reply from Hays Travel - Victoria Square
Thank you for the lovely feedback :) Callum
hays staff so friendly & efficient
hays staff so friendly & efficient, Katie (Victoria square). sent me several quotes deals until one suited me. callus was so friendly & efficient whilst getting did the actual booking
August 8, 2025
Reply from Hays Travel - Victoria Square
Thank you for the lovely feedback :) Callum
Reply from Hays Travel - Victoria Square
Thank you for the review Deborah! :)
Danielle was very helpful and…
Danielle was very helpful and knowledgeable. If she didn’t know the answer she called a colleague who did. Nothing was too much trouble.
July 20, 2025
Reply from Hays Travel - Victoria Square
Hi Margaret, Thank you so much for the review. I'm glad I could help and that we as a team were able to answer your questions, that is what we are here for :) Let me know if you need anything else - Danielle
Reply from Hays Travel - Victoria Square
Thank you Joseph, always good to see you and Maureen! -Danielle
Reply from Hays Travel - Victoria Square
Hi Theresa, thank you so much for the review, it is much appreciated - Katie
Aimee was great to work with
Aimee was great to work with. She was very helpful and got answers to our questions in a timely manner. We’ve booked several trips with Hays and are very satisfied with the destinations they offer, the itineraries and the value for money.
July 18, 2025
Reply from Hays Travel - Victoria Square
Thank you so much for your review John, I am so glad Aimee was able to help get you sorted and get your holiday booked :) - Danielle
Reply from Hays Travel - Victoria Square
Thank you so much for the review Natasha, I am so glad I could help - Katie
Good service from a reputable company-…
Good service from a reputable company- as Trust as a traveller is exceptionally important!:-)
Communicate well and advertise well also.
July 10, 2025
Reply from Hays Travel - Victoria Square
Thank you for leaving a review Sarah :) It is really appreciated - Oonagh
Reply from Hays Travel - Victoria Square
Hi Beth, thank you so much for the review :) I'm so glad I could help you get your holiday booked - Danielle
Reply from Hays Travel - Victoria Square
Thank you so much for the review Patrick, it was lovely to see you again :) -Danielle
Sharon give me a five star service the…
Sharon give me a five star service the minute I walked through the door. From her friendly smile 😊 to leaving no stone unturned to meet all my requests for what I needed to make this dream trip come true. I greatly appreciate your kindness and compassion. A true professional. Thank you Sharon. See you again in the Hays Travel Abbeycentre 😁🖖🏾
June 24, 2025
Reply from Hays Travel - Victoria Square
Hi Charmaine, Sorry I missed you on Tuesday! I'm so glad to hear you had a fabulous experience with Sharon and I'm glad we were able to get you your trip rebooked :) It is always lovely to have you in! Have a brilliant time - Danielle
Daneille was great. Friendly and helpful.
Daneille was great. Answered all our questions. As our booking was made on a Sunday she followed up with our information by phone.
June 23, 2025
Reply from Hays Travel - Victoria Square
Thank you so much for your review Joanne, It was lovely meeting you and Mark - Danielle
Very helpful in sorting my booking
June 21, 2025
Reply from Hays Travel - Victoria Square
Thank you so much Gillian :) I'm glad I could help - Katie
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