Had fully paid to go to Thailand back in April. Due to the war in Dubai they had to cancel my holiday as airline wouldn't fly through Dubai. Was surprised and delighted to receive my full refund withi... See more
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See what reviewers are saying
My experience was so good, Oonagh was the girls name and she done everything for me to perfection made my dream holiday perfect and was so pleasant so thankyou so much.
Callum was amazing he was professional and listened to each detail and went above and beyond with the options he sent over. The booking process was quick but thorough. He booked my dream holiday, a ho... See more
Company replied
Excellent, from I entered the premises till I was finished with booking my short city break. Although as I explained to the agent looking after me, same couldn't be said about @Easyjetholidays. Staf... See more
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Unit UG 24, Belfast Victoria Square, BT1 4QG, Belfast, United Kingdom
- 02892290226
4.9
Excellent
472 reviews
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Danielle in the Victoria Square branch…
Danielle in the Victoria Square branch was more than helpful a very professional and polite member of staff
May 29, 2025
Reply from Hays Travel - Victoria Square
Thank you for your lovely review! I will pass this onto Danielle next time she's in, she will be delighted to hear! :-)
Excellent Customer Service
The service I received was friendly, professional and helpful which made me feel at ease. My booking went through smoothly and within minutes.
June 2, 2025
Reply from Hays Travel - Victoria Square
Hi Pauline, Thank you for taking the time to write this lovely review. I'm glad I could help with your booking - Oonagh
Great help and friendly staff
Great help and friendly staff, helped me book a holiday smoothly and answered every query i had
May 29, 2025
Reply from Hays Travel - Victoria Square
Thank you for your lovely review Saoirse we really appreciate it! :-)
Perfect
I dealt with Danielle when making a booking. She was knowledgeable, friendly and so helpful. We had everything sorted in 5 minutes
May 27, 2025
Reply from Hays Travel - Victoria Square
Thank you for your kind review Eamonn we really appreciate it! I will pass this onto Danielle when she's next in, she will be delighted to hear :-)
Reply from Hays Travel - Victoria Square
Thank you for your review Roger we really appreciate it! :-)
Booked a tour to china oonagh was so…
Booked a tour to china oonagh was so helpful friendly has the right personality for the job nothing was a problem Thank-you oonagh
May 19, 2025
Reply from Hays Travel - Victoria Square
Thank you for your kind review Sylvia! I will pass this on to Oonagh when she is next in :-)
Reply from Hays Travel - Victoria Square
Thank you so much for your review Scott :) I really appreciate it and am glad I could help - Oonagh
The advisor was very helpful and went…
The advisor was very helpful and went out of her way to get what I wanted
May 7, 2025
Reply from Hays Travel - Victoria Square
thanks so much for the very kind review, Katie
booking made easy
booking made easy. It was a pleasure booking with Danille. And i will return.
April 30, 2025
Reply from Hays Travel - Victoria Square
Thank you so much for the very kind review, Danielle
Helped me get a deal for family holiday…
Helped me get a deal for family holiday staff really friendly and helpful.
April 28, 2025
Reply from Hays Travel - Victoria Square
Thank you so much for the very kind review, the victoria square team
Reply from Hays Travel - Victoria Square
Thank you so much for your review :) I really appreciate it - Jessica
AVOID!!!!!!
AVOID!!!!!!
PLEASE DO NOT GIVE THEM ANY OF YOUR MONEY IT WAS THE WORST MISTAKE I DONE CAUSED YEARS OF STRESS AND NOBODY WILLING TO HELP INCLUDING THEIR MANAGEMENT!
I have waited 2 YEARS for £200 of my hard earned money back as they did NOT go by their terms and conditions they were broke and gave me flight times a week before my flight that I had to ask for myself multiple times on emails as they wouldn't even give me flight times then when they did they lost 2 days and still were marketing it for 5 nights. I have warned everyone I can to avoid and I would also make everyone else aware to avoid flights should have been given in advance. Still haven't received my money
April 9, 2025
Unprompted review
Reply from Hays Travel - Victoria Square
Good morning Siobhan,
Thank you for taking the time to share your feedback. We’re genuinely sorry to hear that you remain dissatisfied despite going through our full complaints process and the independent review by ABTA.
We understand how frustrating it can be when an outcome doesn’t meet your expectations. Please know that we took your concerns seriously and followed all appropriate procedures to investigate and respond fairly.
If there’s anything further you feel we can assist with, you’re welcome to get in touch with us directly.
Kind Regards,
Hays Travel Victoria Square
Reply from Hays Travel - Victoria Square
Thanks for your comment Anne,
We'll pass your comment onto Danielle.
Thanks
Patrick
Oonagh was so helpful and so…
Oonagh was so helpful and so informative made booking my cruise a delight .
Look forward to booking with her again .
April 1, 2025
Reply from Hays Travel - Victoria Square
Hi Triona,
Thanks for your lovely comment about the service oonagh provided.
Ill be sure to pass on your comments to here.
Thanks
Patrick
Reply from Hays Travel - Victoria Square
Thank you for your review Amanda we really appreciate it! :-)
Patrick was very helpful and patient…
Patrick was very helpful and patient and informative
Would definitely return for future package bookings
March 30, 2025
Reply from Hays Travel - Victoria Square
Thank you for wonderful review Carol it is very much appreciated :-)
Patrick was very helpful and friendly…
Patrick was very helpful and friendly taking time to explain everything clearly. Really appreciated taking the time to find out if my dietary needs could be accommodated and gave me insight into how others in same position managed
March 28, 2025
Reply from Hays Travel - Victoria Square
Thank you for wonderful review Carol it is very much appreciated :-)
Una in Victoria Square bramch was…
Una in Victoria Square bramch was friendly very imformitive and pleasent to deal with
March 28, 2025
Reply from Hays Travel - Victoria Square
Thank you so much for your kind words Maurice. It was my pleasure getting your holiday booked. - Thanks, Oonagh
Great customer service
Danielle was really patient and helpful, genuinely intetested in getting a package that suited us, bringing her own experience in and asking colleagues for information on particular resorts.
March 22, 2025
Reply from Hays Travel - Victoria Square
Thank you so much for the feedback! I am delighted to have got you the perfect holiday - Danielle
Very pleasant to talk too and resolved…
Very pleasant to talk too and resolved any issues I had quickly 😊
January 7, 2025
Reply from Hays Travel - Victoria Square
Thank you for your feedback Lyn! So excited for you & the family! - Oonagh
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