Your staff show great patience and understanding while dealing with my requests. Even letting me leave then emailing me with the relevant information. All your staff seem to go the extra mile
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Excellent advice on booking our first cruise! Sara was very interested in our needs and was eager to make sure they were met. Re disabled access etc. I can’t wait for us to celebrate my husband’s ret... See more
Company replied
Excellent experience. Emily was Very helpful & friendly. Took time to find me prices for different dates than advertised. Emily rang me with different dates and prices,explained every aspect o... See more
Company replied
Hayes travel wallsend was such a lovely experience the staff were great and made us feel very welcome we booked our holiday very quickly and smoothly and the prices were very good everything we ask... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
1 Segedunum Way, NE28 8JN, Wallsend, United Kingdom
- 0191 2632704
4.9
Excellent
1K reviews
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Reply from Hays Travel - Wallsend
We are thrilled to hear you were happy with our service . Your amazing 5 star review does not go unappreciated . -team wallsend
The staff member was very helpful.
January 3, 2026
Reply from Hays Travel - Wallsend
We appreciate you taking the time to leave us such a fantastic review; we are so happy to hear that our staff was helpful during your visit.
as always very helpful staff if i have…
as always very helpful staff if i have a cheaper quote they will match it . this is why book with hays
December 30, 2025
Reply from Hays Travel - Wallsend
Thank you for your review, I hope you have a great time Morgan
Matthew was very helpful
Matthew was very helpful, to find somewhere we're we were both happy for our honeymoon and went through all of the options for us
December 30, 2025
Reply from Hays Travel - Wallsend
Thank you so much for this feedback I really appreciate it. I am glad I was able to assist in booking this for you and I look forward to hearing all about it soon. Have an amazing new year. Kind regards,
Matthew :)
Reply from Hays Travel - Wallsend
We appreciate your kind words and are so happy to hear that our team could provide such helpful service. Team Wallsend :)
Great service
Assistants always helpful and nothing too much trouble and they always find us a great holiday. Excellent service.
December 10, 2025
Reply from Hays Travel - Wallsend
Thank you for your lovely review , we couldnt thank you enough ! we hope to be able to help you again soon :) - Team wallsend
Reply from Hays Travel - Wallsend
We are thrilled to hear you are happy with melissas service . We hope to be able to help you again soon :) -Team wallsend
Smooth booking done via messenger as I…
Smooth booking done via messenger as I was extremely busy that morning. Fantastic service.
November 8, 2025
Reply from Hays Travel - Wallsend
Thank you for your lovely feedback, Have a great holiday.
Thanks Melissa
I can’t fault the service and advice I…
I can’t fault the service and advice I have received from a lovely young lady, Melisa in Hays Travel. She looked into different hotels, reviews and locations to make sure our holiday is perfect. The whole experience was faultless.
December 1, 2025
Reply from Hays Travel - Wallsend
Thank you so much for your lovely response, Have an amazing time in Japan it was a pleasure to book your holiday.
Thanks Melissa
Reply from Hays Travel - Wallsend
Thank you so much for your kind review, I hope you have a great holiday. Matthew
Joanna is a star.🏖
Joanna knew they areas were looking for and had all the information ready when I arrived to book. She had the best hotels and areas we needed for our disabled party member to enjoy the holiday with everything we neeeded with in easy reach. Again nothing was a problem for her as we can be a bit needy🤣. Joanna is so friendly and tries her best to give us as good a deal as possible. Thanks to Joanna, shes a credit to your company.
November 26, 2025
Reply from Hays Travel - Wallsend
Thank you for your amazing review , this does not go unrecognized ! We are thrilled to hear joanna could provide the approprite level of knowledge to allow yourselfs to feel comfortable booking and we hope we can help you again . Thankyou
Called in hays wallsend to pick up…
Called in hays wallsend to pick up our ticket for our upcoming holiday and book another we got seen by Mathew who maybe new to hays wallsend a nice friendly lad we explained that we are here quite often and showed him the holiday we were after and the price he not only found the holiday but was able to get it a little cheaper now that's good going as I had checked it before we went in we booked it Mathew went on to explain everything and this is why we keep coming back to hays for great staff and service second to none we tell people to go through hays as we do at least three times a year to all keep up the good work and thanks
November 25, 2025
Reply from Hays Travel - Wallsend
Thank you for your amazing 5 star review , Matthew is over the moon to hear you were happy with his service and that you are returning custmers for us . Thank you again !
I wouldn’t go anywhere else all the…
I wouldn’t go anywhere else all the staff are friendly and helpful Joanna always comes up trumps with my holidays and takes the time to go through all options and find the best deals for me I always go to her to book
November 22, 2025
Reply from Hays Travel - Wallsend
Thank you for your amazing review , we are thrilled to hear you were satified with joannas service . We hope to help you again soon :)
Friendly efficient service.
Friendly efficient service.
Offered relevant options with explanations and sorted my requirements.
November 18, 2025
Reply from Hays Travel - Wallsend
Thank you so much for your kind review, I hope you have a great trip away. Joanna
Excellent service
Our advisor Melissa was so friendly and helpful. When we arrived i had no idea where I wanted to go or how to go about booking a holiday. But Melissa gave us options and helped us pick somewhere great. Even checking the average temps gor the time of year.
November 16, 2025
Reply from Hays Travel - Wallsend
Thank you so much for your kind review, we hope you have a great time away. Melissa
Wallsend branch Matthew.
Employee Mathew at the Wallsend branch couldn't have been more helpful. We knew where we wanted to go and within 10 minutes we were booked and looking forward to our holiday. The young man was well presented, polite and good at his job. Thank you.
November 16, 2025
Reply from Hays Travel - Wallsend
Hello Stephen,
Thank you so much for this feedback Stephen I really appreciate this. I am very happy that I was able to assist in getting yous booked up for what I am sure will be a fantastic holiday for you both.
Have a great time and I look forward to hearing the best bits :)
Kind regards,
Matthew
Lovely travel agent who helped us a lot…
Lovely travel agent who helped us a lot for budget also. Helped us a lot and fab advice very helpful and pleasant lady who found us a gorgeous holiday. Would definitely go back to her for another booking.
November 9, 2025
Reply from Hays Travel - Wallsend
Hi Claire,
Thank you so much for your kind words. It was a pleasure serving you guys. I look forward to helping with any of your upcoming holiday needs, and anything else you may need in the near future.
Thanks Again,
Sara
Joanna
The fact I have used hays for many years.... never been dissappointed with the ease of booking.... Joanna at hays wallsend is almost like a BFF.... knowing instinctively what we would like or dislike and not afraid to point out anything that wouldn't suit.... you just keep giving Joanna.... your knowledge and expertise are massively appreciated.... thank you
November 7, 2025
Reply from Hays Travel - Wallsend
Thank you very much for your review! I am so happy we managed AGAIN to find what is right for you both to have a fab holiday! No doubt i'll see you both very soon - Joanna :) x
James was extremely helpful and made…
James was extremely helpful and made the booking process look easy
November 7, 2025
Reply from Hays Travel - Wallsend
Thank you for your lovely feedback, Have a great time.
Thanks James
Joanna was brilliant with helping us…
Joanna was brilliant with helping us find the perfect location for our honeymoon, she was very helpful and friendly
November 5, 2025
Reply from Hays Travel - Wallsend
Thank you so much for your review! I bet you are both happy we didn't pick the Turkey option as you both always go there. You are both now going to explore a place you have not been to and even better having those perks with it! I hope your Greggs was nice after you left - Sorry it took a while but as they say good things take time. Thank you again for making me a part of your special day :) - Joanna
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