We went in for advice about taking our grandchild abroad without her mum and then we booked a holiday with your rep he was very experienced and showed us quite a few different places to go because we... See more
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Bobbi served us and was very welcoming, professional and attentive. She listened to our requirements and helped us book a cruise for next year. This will be our 5th cruise booked through Hays at Wall... See more
Company replied
Big shout out to Hays Travel in Wallsend especially to Bobbi who's customer service has been second to none in trying to get us the best deal for our recent cruise booking. Even today when I know it's... See more
Company replied
It was friendly nothing was to much to check i had various possibilities re number of people and dates done with no problem and more options given.Overall very good.
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
1 Segedunum Way, NE28 8JN, Wallsend, United Kingdom
- 0191 2632704
4.9
Excellent
1K reviews
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Great staff.very helpfull.they no what…
Great staff.very helpfull.they no what they talking about.5stars
July 7, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Very helpful in the wallsend shop
Very helpful in the wallsend shop. My holiday was sorted in no time thank you
July 5, 2026
Reply from Hays Travel - Wallsend
Thank you so much for your feedback Pauline and I am glad we managed to get your holiday sorted for you. You'll have to let me know how you get on. :) Susan
The staff are helpful and knowledgeable…
The staff are helpful and knowledgeable and always friendly
July 2, 2026
Reply from Hays Travel - Wallsend
Thank you for taking the time to share your positive experience. We are so pleased to hear that our team was helpful, knowledgeable, and friendly during your visit.
Kind Regards
Hays Travel
Wallsend
Went down to book my holidays at wallsend hays travel branch Susan the manager was the one to help us book lots of smiles lots of giggles and was very spectacular at explaining things I didn’t understand
June 30, 2026
Reply from Hays Travel - Wallsend
Thank you for your wonderful feedback! We are so pleased to hear that our manager provided such a spectacular and helpful experience. We appreciate your kind words!
Kind Regards
Hays Travel
Reply from Hays Travel - Wallsend
Thank you for your Reply :)
Had an excellent experience with…
Had an excellent experience with booking my hoilday and we got everything that we wanted and a discount as well, the staff are amazing and well informed the booking process was a breeze so we are very happy.
June 28, 2026
Reply from Hays Travel - Wallsend
We are so happy to hear you had an excellent experience with us and got everything you wanted! We appreciate your kind words.
Kind Regards
Hays Travel
Bobbi served us and was very welcoming
Bobbi served us and was very welcoming, professional and attentive. She listened to our requirements and helped us book a cruise for next year.
This will be our 5th cruise booked through Hays at Wallsend and all staff we have encountered are so helpful and welcoming.
June 25, 2026
Reply from Hays Travel - Wallsend
Claire Gauld,
We're so glad to hear you had such a positive experience with us and appreciate your continued loyalty. Thank you for your kind words!
Kind Regards
Hays Travel
Very professional
Very professional. Didn't take long to arrange my holiday with them.also friendly staff and very pleasant
June 24, 2026
Reply from Hays Travel - Wallsend
Mrs Burn,
We're so pleased you had a professional and pleasant experience arranging your holiday with us! Thank you for your kind words.
Kind Regards
Hays Travel
Reply from Hays Travel - Wallsend
We're so glad you had a great experience with our team, especially Molly! We appreciate your kind words.
Kind Regards
Hays Travel
Reply from Hays Travel - Wallsend
We're glad we could help with your holiday plans.
Kind Regards
Hays Travel
It was friendly nothing was to much to…
It was friendly nothing was to much to check i had various possibilities re number of people and dates done with no problem and more options given.Overall very good.
June 24, 2026
Reply from Hays Travel - Wallsend
We are so pleased to hear we could help with your various possibilities. Thank you for your wonderful feedback!
Kind Regards
Hays Travel
We went in for advice taking our granddaughter abroad without her mum
We went in for advice about taking our grandchild abroad without her mum and then we booked a holiday with your rep he was very experienced and showed us quite a few different places to go because we did not want to travel the middle of the night going or coming back. Well done to him
June 23, 2026
Reply from Hays Travel - Wallsend
We're so glad to hear our colleague provided excellent advice and helped you find the perfect holiday. We appreciate your kind words!
Kind Regards
Hays Travel
I always use Hays Travel in Wallsend
I always use Hays Travel in Wallsend. The staff are so friendly and they go out there way to make sure I get the holiday I want
June 16, 2026
Reply from Hays Travel - Wallsend
We appreciate your wonderful feedback! We are so pleased our team helped you find your perfect holiday.
Kind Regards
Hays Travel
Reply from Hays Travel - Wallsend
We are so pleased to hear this! Thank you for your kind words. We appreciate your continued support.
Kind Regards
Hays Travel
Sara the advisor goes above and beyond…
Sara the advisor goes above and beyond for us, we have booked with her on numerous occasions
June 8, 2026
Reply from Hays Travel - Wallsend
We are so glad to hear this feedback. We appreciate your continued trust in us.
Kind Regards
Hays Travel
As always great service from the staff
As always great service from the staff
A stress free experience 😁
June 11, 2026
Reply from Hays Travel - Wallsend
We are so pleased you had a stress-free experience with our team. Thank you for your kind words!
Kind Regards
Hays Travel - Morgan
Reply from Hays Travel - Wallsend
Thank you for your lovely feedback - I'm so glad we managed to get you booked I know you are going to have a fabulous time. Emily
Emily from Wallsend branch was really…
Emily from Wallsend branch was really friendly and knowledgeable, she listened to what I wanted and gave me lots of options, She was very attentive and helped me throughout choosing my holiday and the final booking process, nothing was too much trouble for her. I will definitely book with Hats Travel again and I’ll especially book with Emily thank you you’re amazing !
June 9, 2026
Reply from Hays Travel - Wallsend
Mrs A Taylor,
We are so happy to hear about your positive experience with us. It's wonderful to know we could help you find your ideal holiday. We appreciate your kind words and look forward to assisting you again!
Kind Regards
Emily
Bobbie is amazing very supportive and…
Bobbie is amazing very supportive and help us a load times with our holidays
June 2, 2026
Reply from Hays Travel - Wallsend
We are so glad Bobbi could help with your holidays! She always Loves to book you both :) I am sure there will be many more to come now. 4 years going strong!
Kind Regards
Hays Travel - Bobbi
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