Excellent advice on booking our first cruise! Sara was very interested in our needs and was eager to make sure they were met. Re disabled access etc. I can’t wait for us to celebrate my husband’s ret... See more
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Excellent experience. Emily was Very helpful & friendly. Took time to find me prices for different dates than advertised. Emily rang me with different dates and prices,explained every aspect o... See more
Company replied
Hayes travel wallsend was such a lovely experience the staff were great and made us feel very welcome we booked our holiday very quickly and smoothly and the prices were very good everything we ask... See more
Company replied
Very friendly staff,via face to face and telephone calls,very knowledgeable too. Would definitely use Hays Travel Wallsend again and highly recommend visiting this travel agency to book a stress free... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
1 Segedunum Way, NE28 8JN, Wallsend, United Kingdom
- 0191 2632704
4.9
Excellent
1K reviews
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Reply from Hays Travel - Wallsend
Thank you for your wonderful feedback! We are so pleased to hear that our team provided such helpful service without any fuss. We truly appreciate you taking the time to share your positive experience.
Kind Regards
Hays Travel
Very quick and helpful all the way!
August 21, 2026
Reply from Hays Travel - Wallsend
Thank you so much for your wonderful feedback! We are delighted to hear that you found our service to be both quick and helpful. We truly appreciate your kind words.
Kind Regards
Hays Travel
Molly was amazing so helpful helped us…
Molly was amazing so helpful helped us book a lovely family holiday, hassle free
August 15, 2026
Reply from Hays Travel - Wallsend
Thank you for your wonderful 5-star review! We are so pleased to hear that our colleague provided such helpful service, making your family holiday booking a pleasant experience.
Kind Regards
Hays Travel
The staff in the Wallsend branch are so…
The staff in the Wallsend branch are so helpful;polite,professional, & very friendly. Excellent customer service 👏
August 22, 2026
Reply from Hays Travel - Wallsend
Thank you very much for your kind review! I hope you have a lovely time on holiday. Thanks again, Molly :)
Staff were very friendly and made us…
Staff were very friendly and made us feel very comfortable throughout our visit to book our trip.
August 22, 2026
Reply from Hays Travel - Wallsend
Thank you for your wonderful review! We are so pleased to hear that our staff made you feel comfortable during your visit to book your trip.
Kind Regards
Hays Travel
Excellent advice on booking our first…
Excellent advice on booking our first cruise! Sara was very interested in our needs and was eager to make sure they were met. Re disabled access etc. I can’t wait for us to celebrate my husband’s retirement in style!
Thank you Sara.
August 15, 2026
Reply from Hays Travel - Wallsend
Thank you for your wonderful review! We are so pleased to hear that we could help you plan such a special celebration. We hope you have an amazing time on your cruise!
Kind Regards
Hays Travel
Bobby is a fantastic asset to hays…
Bobby is a fantastic asset to hays travel we used her in the whitley bay branch then she moved to the wallsend branch so we now only use hays travel in wallsend she's great nothing is a problem we have just booked a holiday that she took care of for us
August 21, 2026
all ways use hays travel the staff are…
all ways use hays travel the staff are very friendly and happy nice atmosphere
August 20, 2026
Reply from Hays Travel - Wallsend
Sheila Gregson,
Thank you for your wonderful feedback! We are so pleased to hear that you consistently find our staff friendly and happy, and that you enjoy the atmosphere. We truly appreciate your kind words.
Kind Regards
Hays Travel
Another holiday through Hays.
Staff member was polite, well informed and pleasant to talk to.
August 19, 2026
Reply from Hays Travel - Wallsend
Thank you for your wonderful review! We are so pleased to hear that you found our staff member polite, well-informed, and pleasant to talk to. Your positive feedback is greatly appreciated.
Kind Regards
Hays Travel
As always staff friendly and polite and…
As always staff friendly and polite and will find you what your looking for and if unsure of anything will contact the appropriate services before booking making sure everything is in place 😀
August 19, 2026
Reply from Hays Travel - Wallsend
Thank you for your wonderful feedback! We are so pleased to hear that our staff were friendly, polite, and helpful in finding exactly what you were looking for. We appreciate your kind words.
Kind Regards
Hays Travel
Very helpful and holiday sorted in 15…
Very helpful and holiday sorted in 15 minutes excellent
August 19, 2026
Reply from Hays Travel - Wallsend
Thank you for your excellent review! We are so pleased to hear that we could help you sort out your holiday so quickly and efficiently. We hope you have an amazing trip!
Kind Regards
Hays Travel
Molly
Molly, your company rep was exceptional, very pleasant and efficient.
The only negative was your travel insurance quote. Ridiculously expensive.
August 19, 2026
Reply from Hays Travel - Wallsend
We are so glad to hear that our representative Molly provided you with exceptional service. We appreciate your feedback regarding the travel insurance quote. We are always reviewing our offerings to ensure they meet our customers' needs.
Kind Regards
Hays Travel
Reply from Hays Travel - Wallsend
Thank you for your wonderful review! We are so pleased to hear that you found our staff to be extremely pleasant and helpful. We truly appreciate your kind words.
Kind Regards
Hays Travel
Reply from Hays Travel - Wallsend
Thank you for your Kind comments :)
I cannot thank Bobbi enough for her…
I cannot thank Bobbi enough for her exceptional support on Sunday and today whilst supporting me with 3 separate issues /holiday .she was incredibly professional,patient and absolutely nothing was a problem for her. 5 stars
August 10, 2026
Reply from Hays Travel - Wallsend
Thank you for your wonderful feedback! We are so pleased to hear that our team member provided such exceptional support with your holiday issues. We truly appreciate your kind words.
Kind Regards
Hays Travel
Reply from Hays Travel - Wallsend
Thank you for your wonderful 5-star review! We are so pleased to hear you had such an enjoyable experience with our customer service.
Kind Regards
Hays Travel
Wonderful experience
Wonderful experience. Staff mem realy pleasant explained all my concerns. Would highly reccomend hays travel to anyone and will def use them again
August 11, 2026
Reply from Hays Travel - Wallsend
Thank you for your wonderful feedback! We are so pleased to hear that our team was able to explain everything clearly and address all your concerns. We truly appreciate your recommendation and look forward to assisting you with your future travel plans.
Kind Regards
Hays Travel
Really helpful and listened to what we…
Really helpful and listened to what we wanted yeah 😀
August 9, 2026
Reply from Hays Travel - Wallsend
Ally,
Thank you for your fantastic 5-star review! We are so pleased to hear that we were helpful and understood exactly what you were looking for.
Kind Regards
Hays Travel
Reply from Hays Travel - Wallsend
Thank you for your wonderful feedback! We are so pleased to hear that you found our service professional, attentive, and caring. Your kind words are greatly appreciated.
Kind Regards
Hays Travel
Reply from Hays Travel - Wallsend
Thank you for a lovely review it was a pleasure booking your holiday.
Kind Regards,
Hays Travel
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