Excellent advice on booking our first cruise! Sara was very interested in our needs and was eager to make sure they were met. Re disabled access etc. I can’t wait for us to celebrate my husband’s ret... See more
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Excellent experience. Emily was Very helpful & friendly. Took time to find me prices for different dates than advertised. Emily rang me with different dates and prices,explained every aspect o... See more
Company replied
Hayes travel wallsend was such a lovely experience the staff were great and made us feel very welcome we booked our holiday very quickly and smoothly and the prices were very good everything we ask... See more
Company replied
Very friendly staff,via face to face and telephone calls,very knowledgeable too. Would definitely use Hays Travel Wallsend again and highly recommend visiting this travel agency to book a stress free... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
1 Segedunum Way, NE28 8JN, Wallsend, United Kingdom
- 0191 2632704
4.9
Excellent
1K reviews
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70th birthday celebrations 🍾 done
Bobbi in Wallsend Branch was great finding a nice holiday for us
July 17, 2026
Reply from Hays Travel - Wallsend
Thank you for taking the time to leave such a lovely 5-star review! We are so pleased to hear that our colleague at the Wallsend branch was able to find a fantastic holiday for you.
Kind Regards
Hays Travel
Reply from Hays Travel - Wallsend
Thank you for taking the time to share your positive experience with us. We're so pleased to hear that our customer service was great!
Kind Regards
Hays Travel
Reply from Hays Travel - Wallsend
Thank you for your fantastic 5-star review! We are so pleased to hear that you found our staff member very professional. We truly appreciate your kind words.
Kind Regards
Hays Travel - Bobbi
Reply from Hays Travel - Wallsend
Thank you for your wonderful review! We are so pleased to hear that you consistently receive excellent service. We truly appreciate your kind words.
Kind Regards
Hays Travel
Great friendly,professional and knowledgeable member of staff,Emily who helped book my holiday
Great friendly professional
July 14, 2026
Reply from Hays Travel - Wallsend
Thank you for your Kind comments, It was Lovely to see you :)
Thanks Emily x
Reply from Hays Travel - Wallsend
Thank you very much for your lovely review, it was a pleasure booking your cruise.
Kind Regards,
Emily
Susan was really helpful
Susan was really helpful, going through lots of different options to find hotel and best flight times for us. She was very friendly, and took time to make sure we were fully satisfied with everything
July 12, 2026
Reply from Hays Travel - Wallsend
Thank you so much for your wonderful review! We are delighted to hear that our colleague was so helpful in finding the perfect options for your trip and ensured your complete satisfaction.
Kind Regards
Hays Travel - Susan
Always Verymath helpful friendly staff
Always Very helpful friendly staff
Have booked at wallsend hays on a lot of occasions over the years and always recommend them to family and friends
July 5, 2026
Reply from Hays Travel - Wallsend
.s charters,
Thank you for your wonderful feedback! We are so pleased to hear that our staff are always helpful and friendly. We truly appreciate your continued loyalty and recommendations to family and friends.
Kind Regards
Hays Travel Wallsend
Molly was very helpful as they always…
Molly was very helpful as they always are at Wallsend store she found me a good holiday thank you
July 8, 2026
Reply from Hays Travel - Wallsend
Thank you for your wonderful feedback! We are so pleased to hear that our team was able to help you find a great holiday. We truly appreciate your kind words.
Kind Regards
Hays Travel
Great staff.very helpfull.they no what…
Great staff.very helpfull.they no what they talking about.5stars
July 7, 2026
Reply from Hays Travel - Wallsend
Thank you for your wonderful 5-star review! We are so pleased to hear that you found our team helpful and knowledgeable. Your feedback is greatly appreciated.
Kind Regards
Hays Travel
Very helpful in the wallsend shop
Very helpful in the wallsend shop. My holiday was sorted in no time thank you
July 5, 2026
Reply from Hays Travel - Wallsend
Thank you so much for your feedback Pauline and I am glad we managed to get your holiday sorted for you. You'll have to let me know how you get on. :) Susan
The staff are helpful and knowledgeable…
The staff are helpful and knowledgeable and always friendly
July 2, 2026
Reply from Hays Travel - Wallsend
Thank you for taking the time to share your positive experience. We are so pleased to hear that our team was helpful, knowledgeable, and friendly during your visit.
Kind Regards
Hays Travel
Wallsend
Went down to book my holidays at wallsend hays travel branch Susan the manager was the one to help us book lots of smiles lots of giggles and was very spectacular at explaining things I didn’t understand
June 30, 2026
Reply from Hays Travel - Wallsend
Thank you for your wonderful feedback! We are so pleased to hear that our manager provided such a spectacular and helpful experience. We appreciate your kind words!
Kind Regards
Hays Travel
Had an excellent experience with…
Had an excellent experience with booking my hoilday and we got everything that we wanted and a discount as well, the staff are amazing and well informed the booking process was a breeze so we are very happy.
June 28, 2026
Reply from Hays Travel - Wallsend
We are so happy to hear you had an excellent experience with us and got everything you wanted! We appreciate your kind words.
Kind Regards
Hays Travel
Bobbi served us and was very welcoming
Bobbi served us and was very welcoming, professional and attentive. She listened to our requirements and helped us book a cruise for next year.
This will be our 5th cruise booked through Hays at Wallsend and all staff we have encountered are so helpful and welcoming.
June 25, 2026
Reply from Hays Travel - Wallsend
Claire Gauld,
We're so glad to hear you had such a positive experience with us and appreciate your continued loyalty. Thank you for your kind words!
Kind Regards
Hays Travel
Very professional
Very professional. Didn't take long to arrange my holiday with them.also friendly staff and very pleasant
June 24, 2026
Reply from Hays Travel - Wallsend
Mrs Burn,
We're so pleased you had a professional and pleasant experience arranging your holiday with us! Thank you for your kind words.
Kind Regards
Hays Travel
Reply from Hays Travel - Wallsend
We're so glad you had a great experience with our team, especially Molly! We appreciate your kind words.
Kind Regards
Hays Travel
Reply from Hays Travel - Wallsend
We're glad we could help with your holiday plans.
Kind Regards
Hays Travel
It was friendly nothing was to much to…
It was friendly nothing was to much to check i had various possibilities re number of people and dates done with no problem and more options given.Overall very good.
June 24, 2026
Reply from Hays Travel - Wallsend
We are so pleased to hear we could help with your various possibilities. Thank you for your wonderful feedback!
Kind Regards
Hays Travel
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