Excellent advice on booking our first cruise! Sara was very interested in our needs and was eager to make sure they were met. Re disabled access etc. I can’t wait for us to celebrate my husband’s ret... See more
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Excellent experience. Emily was Very helpful & friendly. Took time to find me prices for different dates than advertised. Emily rang me with different dates and prices,explained every aspect o... See more
Company replied
Hayes travel wallsend was such a lovely experience the staff were great and made us feel very welcome we booked our holiday very quickly and smoothly and the prices were very good everything we ask... See more
Company replied
Very friendly staff,via face to face and telephone calls,very knowledgeable too. Would definitely use Hays Travel Wallsend again and highly recommend visiting this travel agency to book a stress free... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
1 Segedunum Way, NE28 8JN, Wallsend, United Kingdom
- 0191 2632704
4.9
Excellent
1K reviews
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We went in for advice taking our granddaughter abroad without her mum
We went in for advice about taking our grandchild abroad without her mum and then we booked a holiday with your rep he was very experienced and showed us quite a few different places to go because we did not want to travel the middle of the night going or coming back. Well done to him
June 23, 2026
Reply from Hays Travel - Wallsend
We're so glad to hear our colleague provided excellent advice and helped you find the perfect holiday. We appreciate your kind words!
Kind Regards
Hays Travel
I always use Hays Travel in Wallsend
I always use Hays Travel in Wallsend. The staff are so friendly and they go out there way to make sure I get the holiday I want
June 16, 2026
Reply from Hays Travel - Wallsend
We appreciate your wonderful feedback! We are so pleased our team helped you find your perfect holiday.
Kind Regards
Hays Travel
Sara the advisor goes above and beyond…
Sara the advisor goes above and beyond for us, we have booked with her on numerous occasions
June 8, 2026
Reply from Hays Travel - Wallsend
We are so glad to hear this feedback. We appreciate your continued trust in us.
Kind Regards
Hays Travel
As always great service from the staff
As always great service from the staff
A stress free experience 😁
June 11, 2026
Reply from Hays Travel - Wallsend
We are so pleased you had a stress-free experience with our team. Thank you for your kind words!
Kind Regards
Hays Travel - Morgan
Reply from Hays Travel - Wallsend
Thank you for your lovely feedback - I'm so glad we managed to get you booked I know you are going to have a fabulous time. Emily
Emily from Wallsend branch was really…
Emily from Wallsend branch was really friendly and knowledgeable, she listened to what I wanted and gave me lots of options, She was very attentive and helped me throughout choosing my holiday and the final booking process, nothing was too much trouble for her. I will definitely book with Hats Travel again and I’ll especially book with Emily thank you you’re amazing !
June 9, 2026
Reply from Hays Travel - Wallsend
Mrs A Taylor,
We are so happy to hear about your positive experience with us. It's wonderful to know we could help you find your ideal holiday. We appreciate your kind words and look forward to assisting you again!
Kind Regards
Emily
Bobbie is amazing very supportive and…
Bobbie is amazing very supportive and help us a load times with our holidays
June 2, 2026
Reply from Hays Travel - Wallsend
We are so glad Bobbi could help with your holidays! She always Loves to book you both :) I am sure there will be many more to come now. 4 years going strong!
Kind Regards
Hays Travel - Bobbi
Staff are very helpful easy booking…
Staff are very helpful easy booking process help to find perfect holiday prices very good go there every year
June 8, 2026
Reply from Hays Travel - Wallsend
We are so glad our team made your booking easy and helped you find the perfect holiday! Thank you.
Kind Regards
Hays Travel - Bobbi
Emily did a great job and booked my…
Emily did a great job and booked my sister and I a holiday in Gran Canaria for two weeks, 10 out of 10
June 6, 2026
Reply from Hays Travel - Wallsend
We're so happy to hear you had a great holiday! We appreciate your kind words.
Kind Regards
Hays Travel
Reply from Hays Travel - Wallsend
We're sorry this happened, I can contact you today to Discuss. It was lovely to book your Holiday to Cyprus
Kind Regards
Hays Travel - Bobbi
Very easy and straightforward booking…
Very easy and straightforward booking young man was very friendly and relatable
June 2, 2026
Reply from Hays Travel - Wallsend
We're so glad your booking was easy and straightforward. We appreciate your kind words!
Kind Regards
Hays Travel
Croatia 2027
Once again , a lovely welcome from Bobbi the young lady we like to have to sort our holiday out for us . We knew what we wanted and Bobbi was on the ball sorting it out for us , no fuss and straight forward . Looking forward to our 70th birthday treat next year. Thank you Bobbi . 😘
June 3, 2026
Reply from Hays Travel - Wallsend
We are so pleased to hear about your positive experience with us. Thank you for your kind words; we hope you have a wonderful 70th birthday celebration! I have added a personal note on for the hotel :) Always Love to see you & book your holidays
Kind Regards
Hays Travel - Bobbi
Reply from Hays Travel - Wallsend
We appreciate your kind words. We are so glad we could provide such helpful service for you!
Kind Regards
Hays Travel
The staff were very knowledgeable and…
The staff were very knowledgeable and helpful. The service was impressive as a result of this. The whole process was very thorough and efficient.
May 26, 2026
Reply from Hays Travel - Wallsend
Thank you so much for this review Andrea this helps us massively and we look forward to hearing how your holiday goes :) Sara
Excellent service
We always books with hays, the staff are all very friendly and know their jobs. When your tickets come in they will do your passports, early check in, book car parking etc. It saves you any hassle,excellent service
May 23, 2026
Reply from Hays Travel - Wallsend
We are so pleased to hear you consistently have such a positive experience with our team. We appreciate your kind words and look forward to assisting you again soon!
Kind Regards
Hays Travel
Emily in wallsend branch was very…
Emily in wallsend branch was very efficient and helped us get our holiday to Bulgaria as we are 2pensioners with walking disabilities nothing was to much for her we got our holiday to Bulgaria so thanking Emily very much
May 23, 2026
Reply from Hays Travel - Wallsend
We are so pleased our team member could assist you in arranging your holiday. We wish you a wonderful trip to Bulgaria!
Kind Regards
Hays Travel
Reply from Hays Travel - Wallsend
We're glad our team was helpful!
Kind Regards
Hays Travel
Sarah was extremely helpful
Sarah was extremely helpful. She is always so friendly making the whole experience a delight.
May 13, 2026
Reply from Hays Travel - Wallsend
We are so glad our team made your experience delightful. Thank you for your kind words.
Kind Regards
Hays Travel
Fantastic service
Fantastic service, looked to by a holiday recently and found a great deal elsewhere. When I spoke to Bobbi they said they could match the price and book the holiday. This was totally hassle free and made things so easy.
Thanks for the help Bobbi credit to Hays Travel Wallsend. 👏
May 19, 2026
Reply from Hays Travel - Wallsend
Dan,
We're so glad we could match the price and make your booking hassle-free! We appreciate you sharing your positive experience.
Kind Regards
Hays Travel
Sara was absolutely amazing
Sara was absolutely amazing, so friendly, easy to talk to, patient with us and incredibly helpful. Will be coming straight to Sara for our future holidays and we’re looking forward to this one! Thank you Sara.
May 7, 2026
Reply from Hays Travel - Wallsend
Rachel,
We are so pleased to hear about your wonderful experience! Your kind words mean a lot to us, and we are delighted to have helped.
Kind Regards
Hays Travel
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