Excellent advice on booking our first cruise! Sara was very interested in our needs and was eager to make sure they were met. Re disabled access etc. I can’t wait for us to celebrate my husband’s ret... See more
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Excellent experience. Emily was Very helpful & friendly. Took time to find me prices for different dates than advertised. Emily rang me with different dates and prices,explained every aspect o... See more
Company replied
Hayes travel wallsend was such a lovely experience the staff were great and made us feel very welcome we booked our holiday very quickly and smoothly and the prices were very good everything we ask... See more
Company replied
Very friendly staff,via face to face and telephone calls,very knowledgeable too. Would definitely use Hays Travel Wallsend again and highly recommend visiting this travel agency to book a stress free... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
1 Segedunum Way, NE28 8JN, Wallsend, United Kingdom
- 0191 2632704
4.9
Excellent
1K reviews
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matthew was very pleasant and helpful
matthew was very pleasant and helpful, we find this with all of the staff in wallsend
May 14, 2026
Reply from Hays Travel - Wallsend
Thank you so much for this feedback Margaret. I am glad I was able to help in booking your holiday. I hope you have the best time and look forward to hearing how this has went. :) Matthew
Excellent service once again
Excellent service once again, Bobbi booked our holiday she was very pleasant the thorough. Also gave us ideas for our next holiday. 👌🏻
May 14, 2026
Reply from Hays Travel - Wallsend
Michael ,
We're so glad to hear you had excellent service and found our team pleasant and thorough. We appreciate your kind words!
Kind Regards
Hays Travel
Amazing from start to finish got are…
Amazing from start to finish got are vegas trip booked for 2027
May 14, 2026
Reply from Hays Travel - Wallsend
Thank you very much for your lovely review, it was a pleasure booking your wedding anniversary and 40th birthday holiday to Vegas.
Thank you again,
Emily
My wife and I had popped in to the shop…
My wife and I had popped in to the shop on the off chance of booking somewhere for a week..the assistant was very helpful being patient and pleasant..she found us a holiday and we are very happy with how we were guided through the process seen the same sales person today who booked us in and sorted are euros…we’ll be back to book future holidays for sure.
May 13, 2026
Reply from Hays Travel - Wallsend
Thank you very much for your kind review, I hope you have a lovely holiday. - Thanks again Molly :)
Excellent service as usual
Excellent service as usual. You cannot expect to go anywhere else
May 10, 2026
Reply from Hays Travel - Wallsend
Thank you so much for your kind feedback. Always our pleasure to see you in branch. I know you are going to have a fabulous time. Susan
HAD A YOUNG LADY CALLED BOBBY TAKE CARE…
HAD A YOUNG LADY CALLED BOBBY TAKE CARE OF OUR HOLIDAY BOOKING, AND EVERYTHING WAS SO EASY, VERY PROFESSIONAL, AND THOUROUGH, ALWAYS GO TO HAYS TRAVEL FOR THIS VERY REASON,WELDONE BOBBY,X.
May 8, 2026
Reply from Hays Travel - Wallsend
Thank you very much for your lovely review it was a pleasure booking your holiday.
Thank you again, Bobbi
Emily - thank you for your help…
Emily was so knowledgeable and efficient. She explained everything about our upcoming holiday and ensured we had time to ask questions and ensured we understood everything.
May 8, 2026
Reply from Hays Travel - Wallsend
Thank you very much for your lovely review, it was a pleasure helping you with your holiday needs.
Thank you,
Emily
No Hassle or Faffing.
Everyone is so friendly and helpful it's so easy and is done in no time.
May 7, 2026
Reply from Hays Travel - Wallsend
We appreciate your kind words! We're so glad to hear that our team is friendly and helpful, and that everything is easy and quick for you.
Kind Regards
Hays Travel - Bobbi
Friendly and efficient service
May 6, 2026
Reply from Hays Travel - Wallsend
We appreciate you taking the time to share your feedback; we are so glad you found our service helpful and efficient.
Kind Regards
Hays Travel
Very helpful and professional went…
Very helpful and professional went above and beyond to help
April 13, 2026
Reply from Hays Travel - Wallsend
We appreciate you taking the time to leave us such a wonderful review. We are so glad to hear you were happy with our service.
Kind Regards
Hays Travel
Good experience
Bobbi I think the girls name was got us a good deal knew the area we wanted and knowledge of the hotel was good.
May 4, 2026
Reply from Hays Travel - Wallsend
Hello Thank you so much for this feedback we are very appreciative of this and are glad that Bobbi was able to assist in getting your holiday sorted. :)
All staff very helpful and pleasant…
All staff very helpful and pleasant make sure you understand everything they have said mainly good prices very happy with everything
April 26, 2026
Reply from Hays Travel - Wallsend
We're so glad to hear that our team was helpful and made sure you understood everything, especially regarding our good prices. Thank you for your feedback!
Kind Regards
Hays Travel
Staff are very efficient and go out of…
Staff are very efficient and go out of their way to make sure you get a great deal and have a lovely holiday
April 29, 2026
Reply from Hays Travel - Wallsend
We appreciate your feedback and are so happy we could help you secure a great deal and an amazing holiday. Thank you for your kind words.
Kind Regards
Hays Travel
Very pleasant staff
Very pleasant staff. Very helpfull. Responded quick and efficient. Office clean and welcoming.
April 21, 2026
Reply from Hays Travel - Wallsend
We appreciate you sharing your experience with us! We are so happy to hear that our team was helpful, quick, efficient, and pleasant.
Kind Regards
Hays Travel - Matthew
Reply from Hays Travel - Wallsend
We appreciate you sharing your experience with us. We are so happy to hear that our team sorted everything for you and were informative.
Kind Regards
Hays Travel
Big shout out to Hays Travel in…
Big shout out to Hays Travel in Wallsend especially to Bobbi who's customer service has been second to none in trying to get us the best deal for our recent cruise booking. Even today when I know it's Bobbi's day off her colleagues have been quick to answer any queries I have had. Superb service...highly recommend. They certainly go above and beyond.
April 22, 2026
Reply from Hays Travel - Wallsend
We appreciate your kind words regarding the team's efforts to find you the best cruise deal. It's great to hear that you received superb service and we're happy our team goes above and beyond. It was so lovely to meet you & I cannot wait for you to go onto your cruise :)
Kind Regards
Hays Travel - Bobbi
Always great service from friendly and…
Always great service from friendly and knowledgeable staff highly recommend thanks Mathew
April 22, 2026
Reply from Hays Travel - Wallsend
We appreciate you taking the time to leave us this great review. We are so happy to hear that our team was able to provide great support.
Kind Regards
Hays Travel
The staff were so helpful especially…Bobbi
The staff were so helpful especially bobbi in the wallsend store that really took her time to find the perfect place for our family to travel
April 19, 2026
Reply from Hays Travel - Wallsend
We appreciate you sharing your positive experience in Wallsend. We're so glad to hear that our team member was helpful in finding the perfect family trip for you.
Kind Regards
Hays Travel - Bobbi
Reply from Hays Travel - Wallsend
Thank you for your lovely 5 star review !
Kind regards
Matthew
Very helpful staff and very polite…
Very helpful staff and very polite helped through all booking procedures and kept me right.thank you hays travel.
April 12, 2026
Reply from Hays Travel - Wallsend
We appreciate your kind words! We're happy our staff were helpful and polite, guiding you through the booking process effectively. Thank you!
Kind Regards
Hays Travel
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