Excellent advice on booking our first cruise! Sara was very interested in our needs and was eager to make sure they were met. Re disabled access etc. I can’t wait for us to celebrate my husband’s ret... See more
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Excellent experience. Emily was Very helpful & friendly. Took time to find me prices for different dates than advertised. Emily rang me with different dates and prices,explained every aspect o... See more
Company replied
Hayes travel wallsend was such a lovely experience the staff were great and made us feel very welcome we booked our holiday very quickly and smoothly and the prices were very good everything we ask... See more
Company replied
Very friendly staff,via face to face and telephone calls,very knowledgeable too. Would definitely use Hays Travel Wallsend again and highly recommend visiting this travel agency to book a stress free... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
1 Segedunum Way, NE28 8JN, Wallsend, United Kingdom
- 0191 2632704
4.9
Excellent
1K reviews
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Matthew all gives a great service,very…
Matthew all gives a great service,very helpful nothings a bother.
March 13, 2026
Reply from Hays Travel - Wallsend
MRSJANETBLACK,
We appreciate your kind words! We're so glad that you find our service helpful and that we can assist you without any bother.
wallsend, Hays Travel
Your colleague Sara
March 7, 2026
Reply from Hays Travel - Wallsend
Thank you for your amazing 5 star review
Reply from Hays Travel - Wallsend
We appreciate you taking the time to share your experience. We are so happy to hear that you received such excellent service!
wallsend, Hays Travel
Very friendly and efficient,pleasant…
Very friendly and efficient,pleasant and curtious would recommend your company to all my friends.
March 13, 2026
Reply from Hays Travel - Wallsend
We appreciate you taking the time to leave us such a wonderful review! We are so happy to hear you found our team helpful and friendly.
wallsend, Hays Travel - Bobbi
Reply from Hays Travel - Wallsend
We appreciate you taking the time to leave us such positive feedback! We are so glad that you enjoyed our service.
wallsend, Hays Travel
Prefect found a deal for July
Prefect found a deal for July. The lady who helped was so helpful
March 8, 2026
Reply from Hays Travel - Wallsend
We're happy to hear that the person who helped you was so helpful, and that you found a great deal for July.
wallsend, Hays Travel
A first class service
The agent was friendly, knowledgeable and extremely helpful. She made us aware of things that we previously were not aware of regarding our booking, she was very reassuring and made clear that she was always available either in person or by phone if we had any questions or concerns.
March 6, 2026
Reply from Hays Travel - Wallsend
Thank you very much for your review. We strive to provide excellent customer feedback and we are delighted this was the outcome with your experience with us. We hope to see you again in the future for more holidays :) - Sara
Very helpful staff from looking for a…
Very helpful staff from looking for a holiday to booking it made it so easy
March 6, 2026
Reply from Hays Travel - Wallsend
Julie,
We're happy to hear that our staff made it easy to find and book your holiday. Thank you for your positive feedback!
wallsend, Hays Travel
Reply from Hays Travel - Wallsend
Phil renforth,
We appreciate you taking the time to share your positive experience with our friendly service in Wallsend shop!
wallsend, Hays Travel
Reply from Hays Travel - Wallsend
Mrs Josephine Dexter,
We're glad you had a positive experience! Thank you for sharing your feedback with our team; we appreciate it.
wallsend, Hays Travel
Fae was an absolute superstar
Fae was an absolute superstar, booked my first disney cruise for me! got exactly what i wanted and nothing was too much hassle for her, 10/10 service :)
February 24, 2026
Reply from Hays Travel - Wallsend
Morgan Beckers,
We appreciate you booking your first Disney cruise with us. We're so happy we could provide such great service and that everything was to your liking!
wallsend, Hays Travel
Very welcoming and professional with…
Very welcoming and professional with great knowledge on all aspects of the Holiday we needed.
March 3, 2026
Reply from Hays Travel - Wallsend
We're happy to hear that you felt welcomed and that our expertise helped you plan the holiday you needed. Thanks for your review.
wallsend, Hays Travel - Bobbi
Fab staff
Me and my husband came to book a holiday. We had the lovely joanna who was so nice. Talked us through everything part of or booking. And made sure we were happy with it. Thank you joanna will definitely be back
February 28, 2026
Reply from Hays Travel - Wallsend
We appreciate you taking the time to share your booking experience with us. We're so happy to hear that you and your husband were pleased with our service, and we look forward to seeing you again.
wallsend, Hays Travel - Joanna
Fantastic service by James and staff…
Fantastic service by James and staff all booked and sorted in 20 minutes
February 21, 2026
Reply from Hays Travel - Wallsend
We appreciate you taking the time to leave us such a wonderful review. We're happy your booking experience was so quick and easy!
wallsend, Hays Travel
Was offered a hot drink as soon as we…
Was offered a hot drink as soon as we walked in. Some one was with us within 2 minutes. Very patient and very truthful regarding price difference within days of each other.
February 17, 2026
Reply from Hays Travel - Wallsend
Thank you for your four-star review. We are pleased to hear that you received prompt service and successfully arranged your holiday. We look forward to earning a five-star review from you in the future. Thank you very much - Team Wallsend
Matthew was very friendly and helpful…
Matthew was very friendly and helpful with our booking to Spain
February 26, 2026
Reply from Hays Travel - Wallsend
Hi William thank you so much for this I do appreciate this. I am glad I was able to help you get sorted for your break and am very much looking forward to hearing how it goes. :)
Thank you,
Matthew
Staff extremely friendly and courteous.
Staff extremely friendly and courteous.
Very knowledgeable.
February 25, 2026
Reply from Hays Travel - Wallsend
We appreciate you taking the time to share your experience. We're so happy to hear our staff were friendly, courteous, and knowledgeable.
wallsend, Hays Travel
Bobbi was very informative
Bobbi was very informative, friendly and helpful. We have never cruised before and she provided us with a lot of useful information.
February 25, 2026
Reply from Hays Travel - Wallsend
We're happy to hear that our Assistant manger Bobbi was so helpful and informative as you planned your first cruise. Thank you for sharing your positive experience!
wallsend, Hays Travel - Bobbi
The staff were very welcome when you…
The staff were very welcome when you walked into the door
February 15, 2026
Reply from Hays Travel - Wallsend
Thank you so much for your kind review, I hope you all have great time away- James
Great service found me the best deal…
Great service found me the best deal well done Aaliyah very pleasant young lady
February 21, 2026
Reply from Hays Travel - Wallsend
Thank you for your review , we are thrilled to hear you were pleased with our service , we hope to help you again soon :)
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