Hays Travel - Wareham Reviews 

406
TrustScore 5 out of 5

4.9

8a South Street, BH20 4LT Wareham, GB


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Rated 5 out of 5 stars

I recently booked a holiday to turkey with a lady called Tam at the Wareham store and I couldn’t be more happier with the service I was given. She found the best deal for me and my family ensuring all... See more

Company replied

Rated 5 out of 5 stars

Hays travel Wareham have polite, helpful and staff who are always willing to go that extra mile to organise holidays, that is why we always book our holidays with them. Thoroughly recommend Hays Trave... See more

Company replied

Rated 5 out of 5 stars

There were two reasons for going to Hays Travel in Wareham. Firstly we had to take our passports before our next holiday. India dealt with this admin task quickly and without any fuss. The second reas... See more

Company replied

Rated 5 out of 5 stars

Chloe listened carefully to our long list of requirements and responded with thoughtful recommendations. She did this in a polite, cheerful way and was very knowledgeable. Once we had made our fin... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 8a South Street, BH20 4LT, Wareham, United Kingdom

  • 01929 552455

4.9

Excellent

TrustScore 5 out of 5

406 reviews

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4.9

All reviews

(406)

119,479 reviews in the last 12 months

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Rated 5 out of 5 stars

Very quick response to my email

Very quick response to my email, matched the price I had found on the internet and answered all my queries.

January 14, 2026
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Reply from Hays Travel - Wareham

We appreciate you taking the time to leave us such a wonderful review. We're so glad we could quickly address your needs and match the price you found.

Rated 5 out of 5 stars

Excellent

Excellent
First time of using them and found them so helpful , will certainly use again

January 14, 2026
Rated 5 out of 5 stars

First time with Hays

First time with Hays, first class service, nothing too much trouble for India and the other staff

January 1, 2026
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Reply from Hays Travel - Wareham

We appreciate you choosing us for the first time. We're happy to hear that our team provided such a first-class service; thank you for your review.

Rated 5 out of 5 stars

Ellie Mae was fantastic as always

Ellie Mae was fantastic as always, I love going to the Wareham branch they are all so helpful and happy to see us. 1st class service every time.

January 6, 2026
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Reply from Hays Travel - Wareham

We are so happy to hear that you consistently receive excellent service from our team! Thank you for your lovely feedback; we truly appreciate it.

Rated 5 out of 5 stars

India

India, was excellent, very knowledgeable and helpful. This is the beginning of our Barbados adventure and we have confidence in India to deliver.

5 stars.

December 31, 2025
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Reply from Hays Travel - Wareham

We're happy to hear that you found our team member knowledgeable and helpful! We appreciate your confidence, and we hope you enjoy your Barbados adventure :)

Rated 5 out of 5 stars
Hays Travel - Wareham logo

Reply from Hays Travel - Wareham

We appreciate you taking the time to share your experience; we are so happy to hear that you received excellent customer service from our team. :D

Rated 5 out of 5 stars

Welcoming, helpful & diligent

Welcoming, helpful & diligent

Excellent customer service.

November 30, 2025
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Reply from Hays Travel - Wareham

Thank you for your lovely review. It was a pleasure assisting you with your holiday plans! :-)

Rated 5 out of 5 stars

The personal service from Ellie

The personal service from Ellie, we travel to this branch as we can rely on her smile and pleasant personality, always helpful with our many questions or queries.

November 29, 2025
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Reply from Hays Travel - Wareham

Thank you for your kind comments Janis! :D

Rated 5 out of 5 stars

Amazing service. Staff brilliant

Amazing service, customer service is brilliant, staff always helpful

November 16, 2025
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Reply from Hays Travel - Wareham

Thank you so much for your wonderful feedback! We’re delighted to hear that you’ve had such a positive experience with our service. Our team always strives to be helpful and provide the best support possible. We truly appreciate you taking the time to share your kind words!

Rated 5 out of 5 stars

Excellent - Wareham Branch

Just like our last visit to the Wareham branch. Great!!
The whole process does take a while to do, it would be nice if we were offered a cup of tea.

November 9, 2025
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Reply from Hays Travel - Wareham

Thank you for your kind comments, we will take this feedback on :D

Rated 5 out of 5 stars

My experience was

My experience was, as I say, excellent but I don't like the patronising tone of the instructions so I'm stopping now.

October 23, 2025
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Reply from Hays Travel - Wareham

Thank you for taking the time to leave us this review. I’m sorry to hear you have felt patronised, if you wish to discuss this further, please contact us in branch.

Rated 5 out of 5 stars

Friendly helpful service

Friendly helpful service, Shelly from Shaftesbury but at Wareham was brilliant, we gave her a list of must haves and she did not disappoint us, looking forward to the holiday.

October 15, 2025
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Reply from Hays Travel - Wareham

Thank you for your kind comments. We will ensure we pass these onto Shelley when shes next in Wareham!

Kind regards
Hays Travel Wareham

Rated 5 out of 5 stars

Knowledge and speed in finding our…

Knowledge and speed in finding our holiday. understanding our needs and restrictions

October 1, 2025
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Reply from Hays Travel - Wareham

Thank you taking the time to leave us feedback. We are glad we found you a lovely holiday to look forward too.

Rated 5 out of 5 stars

First class

Elli may from the Wareham branch is I little gem she is so helpful and always polite you should be very proud of her and look after her she is an asset to your team .

September 28, 2025
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Reply from Hays Travel - Wareham

Thank you for taking the time to leave us such a nice review. We will pass on your feedback to our Ellie-mai, this is so kind :)

Rated 5 out of 5 stars

Everything went smoothly as it always…

Everything went smoothly as it always does at Hayes, very professional,all questions answered and problem s sorted out,can recommend them to everyone how

October 4, 2025
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Reply from Hays Travel - Wareham

Thank you for taking the time to leave us this lovely review. Always a pleasure helping you find your next adventure. :)

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