I recently booked a holiday to turkey with a lady called Tam at the Wareham store and I couldn’t be more happier with the service I was given. She found the best deal for me and my family ensuring all... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Hays travel Wareham have polite, helpful and staff who are always willing to go that extra mile to organise holidays, that is why we always book our holidays with them. Thoroughly recommend Hays Trave... See more
Company replied
There were two reasons for going to Hays Travel in Wareham. Firstly we had to take our passports before our next holiday. India dealt with this admin task quickly and without any fuss. The second reas... See more
Company replied
Chloe listened carefully to our long list of requirements and responded with thoughtful recommendations. She did this in a polite, cheerful way and was very knowledgeable. Once we had made our fin... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
8a South Street, BH20 4LT, Wareham, United Kingdom
- 01929 552455
4.9
Excellent
406 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Hays Travel - Wareham
Thank you for your kind comments!
Kind regards
Ellie :D
The ideas and help that was given after…
The ideas and help that was given after lots of emails back and forth with Ellie and Indian and houng in to finalise our booking.
September 10, 2025
Reply from Hays Travel - Wareham
Thank you for your kind comments :D
Everything was sorted by India for the…
Everything was sorted by India for the holiday booking! She was very patient making sure we had the best deal! Victoria was great sorting the travel card and explaining the app! Well done girls!
September 7, 2025
Reply from Hays Travel - Wareham
Thank you for taking time to leave this kind review and glad we got you something to look forward too.
They did not check our travel documents…
They did not check our travel documents from the tour company before they gave them to us. They were incorrect as they had the same booking flight references for 2 seperate flights with different airlines. Took a long time to resolve. When sorted I was told I could not check in on-line which was incorrect! Our seats on both flights were apart. It would have been better to book direct.
August 29, 2025
Unprompted review
Reply from Hays Travel - Wareham
Thank you for sharing your feedback regarding your recent booking experience. I’m sorry to hear about the issues you encountered with your travel documents, and the difficulties that followed. If you wish to discuss this further, please contact our branch.
Superb service,so helpful and got me a…
Superb service,so helpful and got me a holiday i so need!
September 3, 2025
Reply from Hays Travel - Wareham
Thank you for taking the time to leave this kind review :)
Reply from Hays Travel - Wareham
Thank you for leaving us think kind review :)
We were really happy with our…
We were really happy with our experience of booking our first cruise. Ellie was amazing so helpful and informative, all the information we needed.
August 19, 2025
Reply from Hays Travel - Wareham
Thank you for your kind comments!! So glad I found the best cruise for you :)
Always professional
Always professional , knowledgable and very friendly. Would never go anywhere else
August 21, 2025
Reply from Hays Travel - Wareham
Thank you for leave us this kind review, we are always happy to help :)
Reply from Hays Travel - Wareham
Thank you for leaving this kind review :)
Very helpful and informative
June 28, 2025
Reply from Hays Travel - Wareham
Thank you for your kind comments :D
First class service
This was the first time we have been in a travel agents for probably 25 years but I can promise we will go back rather than try to do ourselves as we have in the past. Ellie-Mae looked after us and spent a very enjoyable 2 hours going through everything and making sure we were entirely comfortable before we committed. The only down side was that it cost me some money!
August 13, 2025
Reply from Hays Travel - Wareham
Thank you for your paitence & time yesterday! It was lovely to meet you both :D Thank you for your kind words.
Kind regards
Ellie
Ellie in Wareham was so helpful
Ellie in Wareham was so helpful. Was such a lovely experience booking our cruise. Went through all of the details with her and she explained everything to us. Very happy.
August 1, 2025
Reply from Hays Travel - Wareham
Thank you for taking the time to leave a lovely review. Always happy to help you and glad you are happy with our customer service :)
Patient and competent support during…
Patient and competent support during our considerations. Clear explanations and a sense of humour! India will be missed at Wareham when she returns to Broadstone come October.
July 30, 2025
Reply from Hays Travel - Wareham
Thank you for your kind comments, we are going to miss India too!
Kind regards
Ellie
Ellie was absolutely fantastic with a…
Ellie was absolutely fantastic with a slightly complicated and ever changing booking requirement! Thank you so much Ellie for your patience ☺️
July 30, 2025
Reply from Hays Travel - Wareham
Thank you for your kind comments!!
Ellie-mai :D
Reply from Hays Travel - Wareham
Thank you for your kind comments!
India
Ellie-Mae Wareham branch always helpful…
Ellie-Mae Wareham branch always helpful and friendly and finds the holiday we want
July 19, 2025
Reply from Hays Travel - Wareham
Thank you for leaving kind review. Glad we can always find you something to look forward too :D
Have used Hayes Travel on several…
Have used Hayes Travel on several occasions, they have always been very helpful and efficient. Staff are cherfull and happy to help with anything they can.
July 18, 2025
Reply from Hays Travel - Wareham
Thank you for taking the time to leave us a review. Your feedback is always appreciated :)
Great service from Ellie Mai
Great service from Ellie Mai..very knowledgeable & given a friendly warm welcome. Her experience of a visit aboard Queen Victoria really helped us make our decision to book our mini cruise with Cunard.
July 17, 2025
Reply from Hays Travel - Wareham
Thank you for taking the time to leave this kind review. We are always happy to help.
Excellent customer service highly…
Excellent customer service highly recommended, easy to arrange and experience of the whole from start to finish was extremely brilliant. Nothing was to much trouble. Emily was friendly and helpful. She arranged the cruise holiday experience to a very high standard and efficiently. My wife has used her several times in the past.
July 12, 2025
Reply from Hays Travel - Wareham
Thank you for your lovely review! It was a pleasure to book you :D
Kind regards
Ellie
Reply from Hays Travel - Wareham
Thank you for your kind comments :D
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.