Never booked a cruise before and the girls knowledge was essential for us to make a decision. Fantastic help from start to finish though booking process so friendly and warm lovely people at the Warmi... See more
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Courtney was outstanding AGAIN. We went in with lots of idea's of where we wanted to go and she took so much time and effort searching everything, showing us the resorts, advising us which of them wou... See more
Company replied
Always a pleasure to visit Hays Travel Warminster to book or enquire about a holiday. They are all super friendly, professional and nothing is too much trouble. On this occasion Courtney helped us t... See more
Company replied
It was our first experience going into a travel agent to book a holiday. We were met with a warm friendly atmosphere that helped us relax and enjoy the experience. Courtneigh helped us with our enq... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
7 Three Horseshoes Mall, BA12 9BT, Warminster, United Kingdom
- 01985878581
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Booking through Megan at Warminster…
Booking through Megan at Warminster branch to Maderia

Reply from Hays Travel - Warminster
Megan has been outstanding in helping us, very patient, second holiday we’ve booked with Hays this year. Long May it continue.
Megan has been outstanding paietant

Reply from Hays Travel - Warminster
Dale was helpful very patient a.s…
Dale was helpful very patient a.s professional, he help.me you resolve a problem ams sis everything he said very good service

Reply from Hays Travel - Warminster
Helpful Hays
Friendly very helpful staff who are willing to go the extra mile to help with any queries.

Reply from Hays Travel - Warminster

Reply from Hays Travel - Warminster
The staff are happy and helpful
The staff are happy and helpful, always willing to go the extra mile. That’s why we return to them.

Reply from Hays Travel - Warminster
I dealt with three different people in…
I dealt with three different people in the Warminster Branch all were professional, helpful and lovely to deal with they each knew all about our planned honeymoon and were able to help organise everything we wanted. I am looking forward to our trip in August

Reply from Hays Travel - Warminster
Excellent service given
Excellent service given, very helpful with booking my holiday and sorted out and booked an excursion for me to! Would definitely recommend this shop to friends and family!! The assistant went that extra mile to make my holiday booking experience a pleasant and enjoyable one!

Reply from Hays Travel - Warminster

Reply from Hays Travel - Warminster
All of the staff at Hays Warminster are…
All of the staff at Hays Warminster are always friendly, polite, professional and most importantly, helpful.
Flawless service as usual.......

Reply from Hays Travel - Warminster

Reply from Hays Travel - Warminster
Brilliant as usual
Brilliant as usual. Megan had sorted our holiday very well. Always no one for me

Reply from Hays Travel - Warminster
The service was exceptional
The service was exceptional. I felt relaxed throughout. Everything explained.
What a wonderful team you have.

Reply from Hays Travel - Warminster
Liam very helpful and lovely friendly staff
Liam was very helpful and nothing too much trouble. We already booked Egypt with him and were very satisfied with our holiday.
All staff willing to go that extra mile to help and make the booking experience a pleasant one.

Reply from Hays Travel - Warminster

Reply from Hays Travel - Warminster
Satisfied Customer
We were met and served by a lovely lady named Mary. She spent over an hour patiently sorting out a cruise for us. The branch was warm light and airy. I cannot suggest any improvements.

Reply from Hays Travel - Warminster
Marvellous Megan
Megan helped us make our mind up where to go and for how long. She was very happy to help with everything

Reply from Hays Travel - Warminster
Recommended holiday company
All of our holiday was checked and organised exceptionally well. No question was left unanswered. Advice when needed was easy to understand. Our holiday advisor. Megan, was available and helped even when we were away .

Reply from Hays Travel - Warminster
Our advisor spent a long time with us…
Our advisor spent a long time with us to discover a holiday which met our exact requirements. We left the office looking forward to our time away.

Reply from Hays Travel - Warminster
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