Hays Travel - Warrington Market Gate Reviews 

789
TrustScore 5 out of 5

4.9

9 Market Gate, WA1 1TW Warrington, GB


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Rated 5 out of 5 stars

The staff were all really nice and friendly Despite it being at the end of the day everyone was so helpful and smartly dressed The manager dealt with us Nothing was any trouble We never go anywher... See more

Company replied

Rated 5 out of 5 stars

The young girl did a fantastic job and found us a great holiday at a great price , providing everything we needed

Rated 5 out of 5 stars

Staff made you feel very welcome,booking progress easy,talk you thru everything ,talk about taking a Hays Travel card,insurance,made the whole experience worthwhile and trust them 100%

Rated 5 out of 5 stars

We walked into the shop and was greeted by a lovely young man he was very friendly made us feel comfortable listening to what we wanted and chatting to us about cruises found a cruise we were happy w... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 9 Market Gate, WA1 1TW, Warrington, United Kingdom

  • 01925399535

4.9

Excellent

TrustScore 5 out of 5

789 reviews

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4.9

All reviews

(789)

120,299 reviews in the last 12 months

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Rated 5 out of 5 stars

Kayleigh was amazing and freindly had…

Kayleigh was amazing and freindly had a laugh and joke with us and sorted are holiday out very quickly and satisfactory very helpful xx

June 30, 2026
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Reply from Hays Travel - Warrington Market Gate

I am so glad to hear that i could help you out, have the best holiday
Kayleigh

Rated 5 out of 5 stars

The agents we spoke with were very…

The agents we spoke with were very helpful they delt with our questions and listened to our needs and concerns and reassured us that everything we requested was done,no complaints whatsoever

May 29, 2026
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Reply from Hays Travel - Warrington Market Gate

Thankyou so much for your lovely words, I hope to see you again
Kadee

Rated 5 out of 5 stars

Excellent Service

Excellent Service, Friendly and helpful with my booking, nothing was too much trouble'

June 11, 2026
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Reply from Hays Travel - Warrington Market Gate

Thankyou so much for your kind words, I hope you have an amazing holiday.
Kayleigh

Rated 5 out of 5 stars

Another cruise booked through Hey’s…

Another cruise booked through Hey’s Travel, no fuss and very competitive price. Thank you

June 18, 2026
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Reply from Hays Travel - Warrington Market Gate

Thankyou so much for your kind comments and i hope you have an amazing time on your cruise
Kayleigh

Rated 5 out of 5 stars

Brilliant service off kayliegh at…

Brilliant service off kayliegh at Warrington branch very helpful and kind with my vulnerable daughter went above and beyond

June 15, 2026
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Reply from Hays Travel - Warrington Market Gate

I hope you have the best time on your Holiday, Thankyou for your kind words.
Kayleigh

Rated 5 out of 5 stars

As usual the young lady was very…

As usual the young lady was very helpful and efficient as I find all of your staff, that's why I always use your agency

June 13, 2026
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Reply from Hays Travel - Warrington Market Gate

i am so pleased to hear you consistently have positive experiences with our team.

Ellie

Rated 5 out of 5 stars

Ellie mainly helped with our cruise

Ellie mainly, but with help from Kayleigh, helped us sort out our family cruise holiday. Very pleased

June 12, 2026
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Reply from Hays Travel - Warrington Market Gate

I am so happy that you are pleased with your service,Thankyou so much.
Ellie

Rated 5 out of 5 stars

I love Hays

I love Hays. I always go in with a list of requirements and they always fulfill my wishes.

June 9, 2026
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Reply from Hays Travel - Warrington Market Gate

Thankyou for your comments Gail they are much appreciated.

Rated 5 out of 5 stars

Samantha was very helpful and…

Samantha was very helpful and informative. She provided us with a selection of hotels in our destination from which we were able to choose from. She went through all the details of the package including travel insurance and currency.

June 7, 2026
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Reply from Hays Travel - Warrington Market Gate

Thankyou Brian I am glad we could get it booked for you. Thanks Samantha

Rated 3 out of 5 stars

Overall service was very good but when…

Overall service was very good but when I questioned the price being higher than what I had seen 24hrs earlier, I was told it was a live system and the price had gone up, I do understand that as it could have come down as I've benefited from in the passed, I went on my phone and the price was the same as I seen 24hrs before, the assistant offered a lower price, but not the live price stating administration costs I reluctantly preceeded with the albeit slightly higher cost, I can't help feeling I have had my pants pulled down and probably won't be using or recommending hays travel again, ps I am not blaming the assistant as she said she couldn't override the system, so it's the company cheating and squeezing as much money as possible from the customer, I would appreciate a response from this issue.

June 7, 2026
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Reply from Hays Travel - Warrington Market Gate

Hi Paul, thank you so much for taking the time to speak to me yesterday. You're feedback means a lot to us and we will be taking this onboard as we want to provide the best service we can to our customers. We hope to see you again soon.

Kind Regards
Ellie

Rated 5 out of 5 stars

Excellent customer service

We have used hayes travel for all our holidays because of the high level of customer service and the knowledge that we will be looked after should we have any issues whilst on holiday
I would always recommend them

May 31, 2026
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Reply from Hays Travel - Warrington Market Gate

Thanks very much for your kind comments Denise it was a pleasure. Kayleigh

Rated 5 out of 5 stars

Amelia once again very helpful and…

Amelia once again very helpful and nothing was too much trouble for her to advise us on. Will always request her to help with future travel arrangements. Well done

May 28, 2026
Hays Travel - Warrington Market Gate logo

Reply from Hays Travel - Warrington Market Gate

Thankyou very much for your kind words, cant wait to see you again
Amelia

Rated 5 out of 5 stars

Extremely patient and helpful

Extremely patient and helpful. Hayleigh spent a great deal of time finding me the cruise I wanted, the cabin I wanted and also places I wanted to visit. I was sent details of the places ships would visit. Most importantly the dates I wanted and it all tied in beautifully.

May 31, 2026
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Reply from Hays Travel - Warrington Market Gate

i am so glad to hear i was able to find the perfect cruise for you. Have an amazing time.
Kayleigh

Rated 5 out of 5 stars

Fantastic

Fantastic!
I was nervous at first because it's my first ever solo travel.
But then that I got seen by a samantha in the warrington branch and we are so on the same waves, she put me at ease straight away!
She got me. the best deals we chatted, she explained everything well and even answered my stupid questions. She really did look after me.
And i'm going in the day after with my passport! Now I am really excited! Sam was fabulous 😁

May 30, 2026
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Reply from Hays Travel - Warrington Market Gate

i am happy to hear you had such a positive experience with me. It's wonderful that we could put you at ease for your first solo adventure. Thank you for your kind words!
Samantha

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