The staff were all really nice and friendly Despite it being at the end of the day everyone was so helpful and smartly dressed The manager dealt with us Nothing was any trouble We never go anywher... See more
Company replied
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The staff were all really nice and friendly Despite it being at the end of the day everyone was so helpful and smartly dressed The manager dealt with us Nothing was any trouble We never go anywher... See more
Company replied
The young girl did a fantastic job and found us a great holiday at a great price , providing everything we needed
Staff made you feel very welcome,booking progress easy,talk you thru everything ,talk about taking a Hays Travel card,insurance,made the whole experience worthwhile and trust them 100%
We walked into the shop and was greeted by a lovely young man he was very friendly made us feel comfortable listening to what we wanted and chatting to us about cruises found a cruise we were happy w... See more
Company replied
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
9 Market Gate, WA1 1TW, Warrington, United Kingdom
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Reply from Hays Travel - Warrington Market Gate
Kayleigh was very helpful and explored every avenue to get us the best package.

Reply from Hays Travel - Warrington Market Gate
The agent kayleigh was very polite and respectful, listened to all our needs and concerns, looked at various options for our holiday explaining the differences and costs.
She made it a very easy and understandable experience

Reply from Hays Travel - Warrington Market Gate
A welcome as soon as you walk in the door,all smiles.listened to my requests and then immediately started to locate the holiday I wanted . Nothing was too much trouble as she searched for different dates for me to travel. Even outshine at rest as it will be the first time I have travelled alone. Set up overpayments forms too ! Everything was done professionally and speed . Would highly recommend to anyone .

Reply from Hays Travel - Warrington Market Gate
Kaydee was very helpful and experienced. She explained everything clearly and efficiently.

Reply from Hays Travel - Warrington Market Gate
A great experience when booking my cruise with Hays Warrington. Kayleigh and Cadee were very helpful and gave me all my options so I could make the right choice for me. Very pleased and can't wait for my holiday.

Reply from Hays Travel - Warrington Market Gate
Kadee was amazing from start to finish with our enquiry , we seen a brilliant deal advertised and Kadee sorted it for us , booked and confirmed it … have used hays before but this was the first tome we had used hays Warrington , would highly recommend .

Reply from Hays Travel - Warrington Market Gate
Friendly and extremely helpful staff. Always work hard to get the best holidays at the best prices. Made to feel special.

Reply from Hays Travel - Warrington Market Gate
Staff was very helpful and polite, gave me all the information needed

Reply from Hays Travel - Warrington Market Gate
Staff are very helpful and have sorted alot out for us for our holidays.
This has included special assistance and hire a scooter.
Always polite and nothing is too much trouble

Reply from Hays Travel - Warrington Market Gate
The staff are so helpful Ellie who dealt with my booking didn’t rush me and we had a good conversation and laugh !!!

Reply from Hays Travel - Warrington Market Gate
Ive used them last year for my holiday, they are very friendly and helpful

Reply from Hays Travel - Warrington Market Gate
The company’s great!
The lady I spoke to was called samatha lovely lady,
So polite , great at her job, very caring,, good sense of humour.
Samatha sorted everything out for me ,filled me in with info that I needed to know?
I will be sticking this company ? Excellent!!

Reply from Hays Travel - Warrington Market Gate
Kayleigh was incredibly attentive I knew what I wanted and she absolutely delivered! Made everything super easy and stress free! She listened to what I wanted for my dream trip and sorted it so easily can’t thank her enough 🥰

Reply from Hays Travel - Warrington Market Gate

Reply from Hays Travel - Warrington Market Gate
Samantha was very helpful and informative about our holiday.

Reply from Hays Travel - Warrington Market Gate
Absolutely nothing was too much trouble for Samantha, (patient of a saint)everything was explained and easily understood, could not ask for better customer service. Great

Reply from Hays Travel - Warrington Market Gate
Great staff nice friendly greatful warrington market all booked thank you for your message Chris mckean

Reply from Hays Travel - Warrington Market Gate
Great service with the advisor listening to our requirements.

Reply from Hays Travel - Warrington Market Gate
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