Kayleigh gave us a friendly welcome, she listened to what we wanted and worked thoroughly to provide us with a great offer, we booked our holiday with ease. Kayleigh used her experience to suggest how... See more
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The staff were all really nice and friendly Despite it being at the end of the day everyone was so helpful and smartly dressed The manager dealt with us Nothing was any trouble We never go anywher... See more
Company replied
We walked into the shop and was greeted by a lovely young man he was very friendly made us feel comfortable listening to what we wanted and chatting to us about cruises found a cruise we were happy w... See more
Company replied
Staff made you feel very welcome,booking progress easy,talk you thru everything ,talk about taking a Hays Travel card,insurance,made the whole experience worthwhile and trust them 100%
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
9 Market Gate, WA1 1TW, Warrington, United Kingdom
- 01925399535
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Five stars.
Sarah answered my initial message promptly. Gave a price that was the same as advertised.
Called me with further details and was helpful looking at alternatives dates etc.
Returned my call when I requested to book the trip.

Reply from Hays Travel - Warrington Market Gate
Fantastic service and knowledge great…
Fantastic service and knowledge great price too xxxx

Reply from Hays Travel - Warrington Market Gate
I think the young lady who helped us…
I think the young lady who helped us with booking a holiday was called amilia,she was so helpful she got us the best price she could she explained everything to me and my partner such a polite young lady when we book another holiday I'm hoping to book it with amilia

Reply from Hays Travel - Warrington Market Gate
Nothing is to much trouble and so much…
Nothing is to much trouble and so much easier than doing it on line

Reply from Hays Travel - Warrington Market Gate
Holidays are Hays
Always a friendly face to Greet you. We have booked so many holidays with the Hays staff in Warrington. The process of booking a holiday and everything that goes along with that is so smooth, everything is explained so you leave the store with confidence.
A huge thank you to Kaydee and Vicky on my most recent visit. I was short on time for the car park but they pulled all the stops out to complete my booking for four people in plenty of time. I have great faith in the team at this store and will continue to return here to find my next holiday. Thank you all.

Reply from Hays Travel - Warrington Market Gate
The representative was clear in…
The representative was clear in explanations and very helpful

Reply from Hays Travel - Warrington Market Gate
We received clear and very helpful…
We received clear and very helpful explanations about options of cruising from Kayleigh on our two visits on New Years Eve. Helped us get to a great option for cruising around the Norway fjords.

Reply from Hays Travel - Warrington Market Gate

Reply from Hays Travel - Warrington Market Gate
Fantastic
Fantastic, great experience asked what we needed only to happy to sort,looking forward to our holiday,ellie was brilliant thankyou hays travel

Reply from Hays Travel - Warrington Market Gate
We always book with hays travel for…
We always book with hays travel for last maybe about 20year

Reply from Hays Travel - Warrington Market Gate
Lovely pleasant lady that sorted our…
Lovely pleasant lady that sorted our cruise she got us a good price so very happy

Reply from Hays Travel - Warrington Market Gate
Answers given and options provided for…
Answers given and options provided for all our questions in a clear manner.

Reply from Hays Travel - Warrington Market Gate
Service very helpful nothing is to…
Service very helpful nothing is to much trouble as a 82 year old this is very important to me

Reply from Hays Travel - Warrington Market Gate
Amelia was very helpful finding the…
Amelia was very helpful finding the perfect deal for us. She answered any questions and made any changes that I asked to.

Reply from Hays Travel - Warrington Market Gate
Amelia was so patient and helpful with…
Amelia was so patient and helpful with us and helped pick out just what we wanted z.

Reply from Hays Travel - Warrington Market Gate
Absolutely brilliant
It was outstanding service that the team provided and their knowledge very polite nothing too much trouble

Reply from Hays Travel - Warrington Market Gate
Another satisfied customer.
M. Buchan Hays Travel Warrington booking on 17/12/25. Kadee, the young lady who helped me with the booking, patiently explored many options to try to find the accommodation I wanted in Las Americas so I could surprise my daughter and her partner who live in Scotland and will be in Tenerife over Christmas and New Year. As always, I’m very happy with the service I have received from Hays Travel.

Reply from Hays Travel - Warrington Market Gate
Just a phone call…
Just a phone call saying we’ve got some dates for you. No mention of where would we like to go. Just when we can. How efficient is that. 😃✈️🏖️☀️

Reply from Hays Travel - Warrington Market Gate
Was very straightforward and everything…
Was very straightforward and everything was explained thoroughly.

Reply from Hays Travel - Warrington Market Gate

Reply from Hays Travel - Warrington Market Gate
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