The shop was well laid out, tidy and staff welcomed us on arrival. Our enquiry was handled by Megan, who was very friendly and knowledgeable, resulting in booking a city break, along with transfer... See more
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Excellent service from Leanne held the holiday while we checked everything and then booked it for us. Everything explained and advice given. The service we get from the team at Hays Washington... See more
Company replied
I went in to enquire about a potential 4 day holiday and after talking with Sadie. I made it a week long all inclusive holiday to Tunisia. The young woman Sadie was very helpful understanding and she... See more
Company replied
Helen Wilson was extremely helpful and knowledgeable., from booking the holiday, talking through everything and also setting up the Hayes Mastercard as we were very unsure of how to do it and clear e... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
81 The Galleries, Washington centre, NE38 7RT, Washington, United Kingdom
- 01914326394
4.9
Excellent
3K reviews
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Hays travel managed to find me 2 great…
Hays travel managed to find me 2 great holidays megan was absolute gem she went out of her way 2 find me 2 great deals for egypt and thailand i couldnt fault her one bit her customer service was 5 star explained everything to me and my options would highly reccomend booking with hays travel i know i will be booking again thsnks megan
July 11, 2026
Maddison could not have been more…
Maddison could not have been more helpful and looked after us great with any problems we had.
July 10, 2026
Friendly and helpful staff
Friendly and helpful staff, they go above and beyond to get me the holiday I want, great reputation too, I would'nt go anywhere else to book a holiday
July 10, 2026
Holiday Booking
The shop was well laid out, tidy and staff welcomed us on arrival.
Our enquiry was handled by Megan, who was very friendly and knowledgeable, resulting in booking a city break, along with transfers, flight extras, car parking and excursions, and currency, everything was explained in full detail. Extremely satisfied with the service.
July 10, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
The girl was very helpful
The girl was very helpful, and booked us the holiday we asked for ( l believe her name was Olivia? )
July 8, 2026
Reply from Hays Travel - Washington Lower Level
Thank you for taking the time to leave a 5* review for Olivia, It is much appreciated, Thanks again Joanne
Great service again everyone go out of…
Great service again everyone go out of they way to help and always smiling and happy .
July 8, 2026
Reply from Hays Travel - Washington Lower Level
Thank you very much for leaving a review with us- we really appreciate your feedback and you coming back to book with us ! Thanks again, Sadie
Excellent service from Leanne and all the Washington staff…
Excellent service from Leanne held the holiday while we checked everything and then booked it for us.
Everything explained and advice given.
The service we get from the team at Hays Washington is always first class, nothing is too much trouble and any problems or queries are dealt with quickly and efficiently and we are always kept up to date.
I can't fault them and always recommend them to friends and family.
Thanks once again,it is much appreciated
Ian
July 5, 2026
Reply from Hays Travel - Washington Lower Level
Hi Ian. So pleased to hear you had a great booking experience with us, we really appreciate your lovely comments and look forward to seeing you again. Thanks Olivia :)
I went in to enquire about a potential…
I went in to enquire about a potential 4 day holiday and after talking with Sadie. I made it a week long all inclusive holiday to Tunisia. The young woman Sadie was very helpful understanding and she made me feel very welcomed. I would recommend hays travel to anyone.
July 6, 2026
Reply from Hays Travel - Washington Lower Level
Thank you very much for leaving a lovely review with us! Your feedback means a lot and I'm so pleased I was able to help you out with your holiday. I hope you have a lovely time! Thanks, Sadie :)
Reply from Hays Travel - Washington Lower Level
Thank you very much for leaving a review with us- we really appreciate your feedback! I will pass this on to Joanne, she will be pleased :) Thanks again, Sadie
Exceptionally knowledgeable and very pleasant
Exceptionally knowledgeable. Very pleasant yet professional. A pleasure to do business with.
July 5, 2026
Reply from Hays Travel - Washington Lower Level
Thank you for your wonderful feedback! We are so pleased to hear that you found our team knowledgeable, pleasant, and professional. It was a pleasure doing business with you.
Kind Regards
Leeanne
Great booking made. Very helpful staff member and very…
Very helpful staff member and very efficient and friendly service.
July 5, 2026
Reply from Hays Travel - Washington Lower Level
Thank you for your kind review! We are so pleased to hear that our team provided you with such efficient and friendly service.
Kind Regards
Tracy
Julie and Joanne Galleries Washington
Julie and Joanne were both very helpful with helping me with my booking..Julie first with all the information and details, And Joanne with the booking the next day once I'd confirmed holiday with friends..
July 5, 2026
Reply from Hays Travel - Washington Lower Level
Thank you for your wonderful 5-star review! We are so pleased to hear that our team provided such helpful service with your booking. We appreciate your kind words.
Kind Regards
Julia
Your staff member was extremely helpful…
Your staff member was extremely helpful and not pushy.
July 5, 2026
Reply from Hays Travel - Washington Lower Level
Thank you for your wonderful review! We are so pleased to hear that our team member was helpful and provided a positive experience.
Kind Regards
Joanne
The holiday advisor (Stacey)
The holiday advisor (Stacey), was very approachable, patient and informative. She acted in an unhurried manner and answered all of the questions that we put to her. She quided us through the process of choosing the holiday that we eventually selected to be right for us.
July 3, 2026
Reply from Hays Travel - Washington Lower Level
Thank you for taking the time to write such a lovely review, it means a lot. I will pass on your kinds words to Stacey and I hope you have a fab time on holiday, Thanks Madison :)
Reply from Hays Travel - Washington Lower Level
Thank you for taking the time to write a lovely review, it means a lot and I hope you have a wonderful time on holiday. Thanks Madison :)
Got holiday what we wantedok
Got holiday what we wantedok.leanne done ever thing we asked for hoilday that we requisted
June 30, 2026
Reply from Hays Travel - Washington Lower Level
Thank you for taking the time to write a lovely review, it means a lot and I hope you have a wonderful time on holiday. Thanks Madison :)
Mia the young lady that helped us with…
Mia the young lady that helped us with our holiday was fantastic 👌 😀 👏 Thank you so much Mia very satisfied customers.
July 3, 2026
Reply from Hays Travel - Washington Lower Level
Thank you for taking the time to write a lovely review, it means a lot and I hope you have a wonderful time on holiday. Thanks Madison :)
All the staff were spot on
All the staff (Lauren, Maddison and Megan) were spot on and handled my enquiry perfectly. Any changes I requested were done promptly. They kept in constant contact and kept me well informed. Would highly recommend
July 3, 2026
Reply from Hays Travel - Washington Lower Level
Thank you for taking the time to write a lovely review, it means a lot and I hope you have a brilliant time on holiday. Thanks Madison :)
Advisor was knowledgable and…
Advisor was knowledgable and informative and gave me a speedy process to complete my booking. Many thanks to Sadie
July 1, 2026
Reply from Hays Travel - Washington Lower Level
Thank you for taking the time to write a lovely review, it means a lot and I hope you have an amazing time on holiday. Thanks Madison :)
Reply from Hays Travel - Washington Lower Level
Thank you for taking the time to write a lovely review, it means a lot and I hope you have a wonderful time on holiday. Thanks Madison :)
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