Wouldn't go anywhere else. After a lot of info from Riviera Cruises about our forthcoming river cruise and the fact it may be cancelled, Tracy and Joanne could not have done a better job looking after... See more
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Olivia was very patient helpful and friendly. She spent ages looking at numerous options and resorts when i was unable to decide without losing patience. She is a great asset and credit to Hays Trave... See more
Company replied
Helen was wonderful sorting out queries and getting information for our belated honeymoon to Hawaii and United States. Spent a few hours going through everything we would need. Very good service and... See more
Hiya Hays Travel. I just want to say a massive thank you to Megan for her hardwork, support and fantastic professionalism in booking us a brilliant holiday for 2028! Megan was incredible, supportive,... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
81 The Galleries, Washington centre, NE38 7RT, Washington, United Kingdom
- 01914326394
5.0
Excellent
3K reviews
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Reply from Hays Travel - Washington Lower Level
Thankyou for your lovely comments. Thankyou Sandra.
Reply from Hays Travel - Washington Lower Level
Thankyou for your great feedback, It is much appreciated.
Thankyou Sandra.
Megan was really helpful from the…
Megan was really helpful from the initial search through to the the extras on our booking.
July 30, 2026
Reply from Hays Travel - Washington Lower Level
Thank you for your wonderful feedback! We are so pleased to hear that our Megan was extremely helpful throughout your booking process. I'll be sure to pass on your feedback to her. Julia :)
Reply from Hays Travel - Washington Lower Level
Thank you for taking the time to leave feedback, your kind comments and 5 star review are very much appreciated. Julia :)
Brilliant customer service
Brilliant customer service, as always at Washington Galleries!
July 23, 2026
Reply from Hays Travel - Washington Lower Level
Thank you for taking the time to write a lovely review it means a lot and we hope you have an amazing time on holiday. Thanks Madison :)
Reply from Hays Travel - Washington Lower Level
Thank you for taking the time to write a lovely review, it means a lot and we hope you have an amazing holiday. Thanks Madison :)
Staff r wellcoming and plesant service…
Staff r wellcoming and plesant service top notch booking process easy profechnall
July 28, 2026
Reply from Hays Travel - Washington Lower Level
Thank you for taking the time to write a lovely review, it means a lot and we hope you have an amazing holiday. Thanks Madison :)
Great experience.
We were made to feel welcome , nothing was a problem and we got exactly what we asked for , simple as that !
July 28, 2026
Reply from Hays Travel - Washington Lower Level
Thank you for taking the time to write a lovely review, it means a lot and we hope you have an amazing holiday. Thanks Madison :)
We Always book with sandra at hays the…
We Always book with sandra at hays the galleries washington. Always helpful, knowledgeable, friendly great service
July 22, 2026
Reply from Hays Travel - Washington Lower Level
Thank you for taking the time to write a lovely review, it means a lot and I will pass it onto Sandra , we hope you have an amazing time on holiday. Thanks Olivia :)
Amazing staff and always go the extra…
Amazing staff and always go the extra mile in the Washington Branch. Thank to all of them.
July 19, 2026
Reply from Hays Travel - Washington Lower Level
Thank you for leaving a review with us! We really appreciate it! We hope you enjoy your holiday and we are always here for anything you need :) Thanks, Sadie
Customer service was excellent
Customer service was excellent, staff were very attentive and had an excellent knowledge of the holiday destination and the package.
July 25, 2026
Reply from Hays Travel - Washington Lower Level
Thank you for taking the time to leave such positive feedback! We are pleased to hear that our team provided excellent customer service and had great knowledge of your holiday destination and package. Thankyou, Mia :)
Reply from Hays Travel - Washington Lower Level
Thankyou we really appriciate you taking the time to leave positive feedback for the service you have received, Thanks, Mia :)
The staff were very customer focused…
The staff were very customer focused and were very helpful from walking in the door. When we enquired about a specific holiday, Stacey compiled a great itinerary and when we had a concern about arriving at a hotel when there was no reception, she took it on board to find an alternative. The attention to detail was fantastic. Everything was sorted for us and we weren’t rushed. Service was excellent and we will be using Hays Travel again.
July 24, 2026
Reply from Hays Travel - Washington Lower Level
Thank you so much for taking the time to share your experience. It is such a lovely review! I’m really pleased to hear you felt looked after throughout the process and that I could find the right hotel for your trip. I look forward to helping you plan your next holiday when the time comes! - Speak Soon, Stacey :)
Very helpful and friendly staff
Very helpful and friendly staff, especially Megan the advisor. This is the second time i have had an opportunity to travel and on both occasions she has been exceptional her manner puts me at ease. She is a credit to your company.
July 22, 2026
Reply from Hays Travel - Washington Lower Level
Thank you for taking the time to write a lovely review, it means a lot and we hope you have a wonderful time on holiday. Thanks Madison :)
I wouldn’t book with any other company - Hays Travel
I would recommend Hays travel, and do! To all family and friends. We have booked via Julia at Hays, the Galleries, Washington for many years now, be it a cheap and cheerful week away, to our special occasions such as our recent Caribbean cruise in February with Ambassador- Renaissance. Julia always makes us feel welcome, she is patient, good listener and trustworthy with the deals, choices and travel advice he offers.
As a result we have booked another cruise with Julia for August this year and another for May 2027, it took some time as we weren’t sure what we wanted, after a couple of weeks looking, yes that’s how good she is, we booked it. Julia and staff at Hays, The Galleries, Washington are a credit to the company. Well done.
July 24, 2026
Reply from Hays Travel - Washington Lower Level
Thank you for taking the time to write this amazing review, it means a lot. I will pass on your kind words to Julia and we are so glad we can help you for all occasions. Thanks Madison :)
Great staff new what they were doing…
Great staff new what they were doing very satisfied
July 17, 2026
Reply from Hays Travel - Washington Lower Level
Thank you for taking the time to write a lovely review, it means a lot and we hope you have an amazing time on holiday. Thanks Madison :)
A Welcome Break
Staff are so supportive. Listen to what you have to say and act upon it. Advise if there are other alternatives and so keen to do everything they can for you.
July 23, 2026
Reply from Hays Travel - Washington Lower Level
Thank you for taking the time to write a lovely review, it means a lot and we hope you have an amazing time on holiday. Thanks Madison :)
So helpful and friendly and made me…
So helpful and friendly and made me feel so at ease
July 15, 2026
Reply from Hays Travel - Washington Lower Level
Thank you for your lovely comments, I really appreciate your kind words. Thanks, Helen
I had a great experience, thanks to Megan…
I had a great experience once I met with Megan, she met my expectations which can be hard sometimes! The lady who did exchange and hays card was also fab.
July 22, 2026
Reply from Hays Travel - Washington Lower Level
So pleased to hear your positive experience in store with us for both your holiday and travel money, we really appreciate your feedback and hope you are thoroughly looking forward to your trip. Thanks, Megan
Very pleased with Olivia who was most…
Very pleased with Olivia who was most helpful with our booking. Explained everything very well.
July 15, 2026
Reply from Hays Travel - Washington Lower Level
Thank you for your lovely comments, it was my pleasure helping you book your holiday, I hope you have an amazing time. Thanks, Olivia
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