Wouldn't go anywhere else. After a lot of info from Riviera Cruises about our forthcoming river cruise and the fact it may be cancelled, Tracy and Joanne could not have done a better job looking after... See more
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Olivia was very patient helpful and friendly. She spent ages looking at numerous options and resorts when i was unable to decide without losing patience. She is a great asset and credit to Hays Trave... See more
Company replied
Helen was wonderful sorting out queries and getting information for our belated honeymoon to Hawaii and United States. Spent a few hours going through everything we would need. Very good service and... See more
Hiya Hays Travel. I just want to say a massive thank you to Megan for her hardwork, support and fantastic professionalism in booking us a brilliant holiday for 2028! Megan was incredible, supportive,... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
81 The Galleries, Washington centre, NE38 7RT, Washington, United Kingdom
- 01914326394
5.0
Excellent
3K reviews
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Mia who served us in Washington branch…
Mia who served us in Washington branch was professional fast and knowledgeable and got us what we wanted all sorted in less than 20mins even on a busy day
August 9, 2026
Reply from Hays Travel - Washington Lower Level
Thank you for your wonderful feedback. We are so pleased to hear that Mia was able to assist you quickly and efficiently, even on a busy day.
Kind Regards
Mary
The girls are brilliant,no bother…
The girls are brilliant,no bother whatsoever you ask ,
We had booked wrong hotel ,everything was the same prices ,seating etc ,but wanted other for our break away
No problem,everything done in a flash ,
Well done x
July 30, 2026
Reply from Hays Travel - Washington Lower Level
Thank you for your wonderful review! We are so pleased to hear that our team was able to assist you efficiently and make the change of booking so seamless. We appreciate your kind words.
Kind Regards
Mary
Excellent customer service
Excellent customer service. Very pleasant and knowledgeable young representative who could not have been of great help. We entered with a query as to whether a holiday shown within the store and if it could be upgraded. We recieved the exact data needed at an exceptional price and came away after booking a fabulous upgraded holiday. Can't praise Hayes enough and would definitely use again.
August 8, 2026
Reply from Hays Travel - Washington Lower Level
Thank you for your fantastic review! I am so pleased to hear that I was able to provide such great help and find you a fabulous upgraded holiday at such a fab price! I look forward to assisting you again in the future. Thanks Lauren :)
Stacy Robinson You're a star
Stacy Robinson You're a star. You know my wants to a tee.
August 7, 2026
Unprompted review
Reply from Hays Travel - Washington Lower Level
Aww thanks for your lovely feedback. I do know you really well now don't I haha. Speak Soon, Stacey :)
Exceptional experience
Hiya Hays Travel. I just want to say a massive thank you to Megan for her hardwork, support and fantastic professionalism in booking us a brilliant holiday for 2028! Megan was incredible, supportive, caring, friendly and really listened to what we wanted and worked tirelessly to secure us an absolutely brilliant deal. We asked for lots in our package and she spent hours securing everything we wanted. We couldn’t be more grateful and she definitely deserves some praise and recognition for her excellent and outstanding hard work. Please can this review be forwarded to the manager.
August 7, 2026
Reply from Hays Travel - Washington Lower Level
Thank you so much for your fantastic feedback! I truly appreciate your kind words and look forward to helping you with future travel plans. Many Thanks Megan :)
Hassle free booking service
Hassle free booking service, great staff, everything done with ease, fantastic customer service.
October 3, 2025
Reply from Hays Travel - Washington Lower Level
Thank you for your wonderful 5-star review! We always strive to provide fantastic customer service. Thanks Nicole :)
Reply from Hays Travel - Washington Lower Level
Aww thanks for your lovely comments - Thanks Megan :)
Our cruise booking was dealt with by…
Our cruise booking was dealt with by Megan who was professional, was able to offer advice and did a price match. We were very impressed with the service we received and would add that Megan was a great ambassador for Hays.
July 31, 2026
Reply from Hays Travel - Washington Lower Level
Thank you so much for your wonderful feedback! We are absolutely delighted to hear that you had such a positive experience with us. We always strive to provide excellent service.
Kind Regards
Mary
Tracy corner was brilliant at finding…
Tracy corner was brilliant at finding us the best deal and everything we needed included.
August 7, 2026
Reply from Hays Travel - Washington Lower Level
Thank you for your kind words! We're so pleased to hear that Tracy was brilliant at finding you the best deal with everything included. We appreciate you highlighting their excellent service.
Kind Regards
Mary
Friendly helpful staff
We have used Hays Travel numerous times in the Galleries, Washington.
The staff were extremely friendly and helpful, it was a great booking process, all the documents were printed off which we find is really useful to us as some other travel agents refuse to do, overall a splendid service! We will certainly be using Hays Travel in the future and recommend them to family and friends!
August 7, 2026
Reply from Hays Travel - Washington Lower Level
Thank you so much for your wonderful feedback! We are delighted to hear that our team consistently provides friendly and helpful service, and that the booking process was great. We truly appreciate your kind words and recommendation.
Kind Regards
Mary
excellent friendly service
August 6, 2026
Reply from Hays Travel - Washington Lower Level
Thank you for taking the time to review our service in store it's very much appreciated. Kind regards Mary
As always I found the agent who booked…
As always I found the agent who booked my break to be friendly, patient and extremely professional and helpful. The standard of service at Hays is excellent - I have always booked holidays there and will continue to do so
August 5, 2026
Reply from Hays Travel - Washington Lower Level
Thank you so much for your wonderful feedback! We are delighted to hear that you consistently receive friendly, patient, and professional service. We truly appreciate your continued loyalty and look forward to helping you with many more holidays.
Kind Regards
Mary
The lovely Mia was very helpful and she…
The lovely Mia was very helpful and she was very knowledgeable about cruises. I went in just asking about cruises and she was able to help me find and book one. The service she gave me was out of this world. She had such a lovely smile, she made me feel very welcomed and she answered every question i had. She is honestly one of the nicest travel advisors i have ever met.
August 3, 2026
Reply from Hays Travel - Washington Lower Level
Thank you for your wonderful review! We are so pleased to hear that Mia was so helpful and knowledgeable in assisting you with booking your cruise. We truly appreciate your kind words and are delighted that you had such a positive experience.
Kind Regards
Mary
The staff were very helpful and…
The staff were very helpful and professional. We went looking for a last minute holiday and got what we were looking for! Thank you leeane and staff Washington hays travel
August 4, 2026
Reply from Hays Travel - Washington Lower Level
Thank you so much for your wonderful feedback! Thanks Megan :)
Stacey is just the best
Stacey is just the best, listens to your needs, searches for the best deal. Great service from start to finish
August 2, 2026
Reply from Hays Travel - Washington Lower Level
Thankyou so much for taking the time to leave us a positve review, we appreciate you doing this and we hope toy have a fab holiday, I will be sure to pass on your kind words to Stacey. Thankyou, Mia :)
Tracy Connor was brilliant with
Tracy Connor was brilliant with
Meeting our needs in finding our holiday ,helped to keep the children entertained and tryed to understand what the children were like . She was very friendly and explained the details what she had and was going to enquire about additional things for us .
July 27, 2026
Reply from Hays Travel - Washington Lower Level
Thankyou for taking the time to write sucha lovely review for our Tracy we are so pleased to hear how happy you are with the service you have received and I will be sure to pass your kind words onto her. Thankyou, Mia :)
Very professional and helpful really…
Very professional and helpful really appreciate the great service. Thank you 😊
July 26, 2026
Reply from Hays Travel - Washington Lower Level
Thankyou for taking the time to write a review based on the service you have received we really appreciate this and hope you have a fantastic time on your holiday! Thanks, Mia :)
Our family had a great experience of…
Our family had a great experience of booking our summer holiday. We went to the Washington branch of Hays Travel last Saturday to book our holiday. Julia greeted us with smile as soon as we walked in the shop. She was very thorough in finding out where we wanted to go and was very patient in searching for holiday destinations for us. Julia is amazing and made our experience very pleasant and stress free. I highly recommend Julia and Hays Travel!
Thank you
July 26, 2026
Reply from Hays Travel - Washington Lower Level
Thankyou for this fantastic review for our staff member Julia, we are pleased to hear she made your booking experience pleasant and stress free and I will be sure to pass your lovely comments onto her. Thanks, Mia :)
Reply from Hays Travel - Washington Lower Level
Thankyou for your great feedback. I will pass it onto Tracy.
Tracy was very helpful and very…
Tracy was very helpful and very patient.
She answered all my queries in a friendly manner. I have just done our cruise booking for 2027. Very pleased with the service so far.
August 1, 2026
Reply from Hays Travel - Washington Lower Level
Thankyou for your lovely comments. I will pass your great feedback onto Tracy. Thankyou Sandra
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