Hays Travel - Washington Lower Level Reviews 

Mary was very friendly and helpful. Also followed up with a call with questions. Was not straightforward booking but she sorted all the problems efficiently.

Friendly professional service

Went out of her way to help us very friendly and informative

We saw Stacey at Hays Travel in the Galleries yesterday. We wanted to book a short stay in Paris. Her knowledge of the area was amazing. She found us a beautiful hotel and gave us some excellent advice on getting around the city.
I wouldn't hesitate to recommend Hays to all my friends and family.

Great multi-tasking service from Julia. While researching a multi-centre Asian holiday for my son that involved a lot of holding the line and information gathering she simultaneously found great options for a winter break for my wife and I that settled on a great location and hotel at a better value for upgrades etc than I’d seen on line. Always a great service and from real people!

Booked a multi-centre holiday in Japan with Washington branch. We were given several options and prices and sound advice. Julia gathered info from specialist sources and central booking agencies, revised and refined into a package that gives both security and confidence. Whether a quick break or a more detailed trip like this I’ve always found Hays to be up to speed with the best offers, prices and information.

We are always made welcome into the Hays shop. We had a lovely lady looking after us. Very patient and thorough even though we were only booking a couple of days trip, we were given the same treatment.
We left feeling very pleased.
Can I just add that all the staff in the Galleries shop are excellent.

Friendly staff willing to spend a lot of time with their customers

Amazng experience advisor was so knowledgeable and made it a pleasure to book our next trip

The lady who helped with holiday was amazing friendly and got my whole family a brilliant deal five stars all round

Friendly staff,extremely efficient and very helpful

We had an idea of where we wanted to go but we have few things to take into consideration when booking. Joanne was very thorough and explored all options to get the best deal and fulfill our requirements. Great service. Thanks Joanne

After having a bad experience with another travel agent I needed this holiday to be right and Nicole listened and give me her expert advice to book another fabulous cruise I've totally got no worries this time, Hayes travel has a excellent team

Very efficient and friendly staff ticked all the boxes for me. Will definitely use them again thanks .

Julia was very knowledgeable. She spent a great deal of time researching our specific requests and trying to find us the best deals and value for money. She was patient and professional as we were undecided and guided us to find the right holiday for us. This is why I will always use a travel agent- hays travel and particularly book all of my holidays with Julia. Can’t thank her enough for the hard work She’s put in and will be booking my next one very soon

From walking into the Washington branch at the galleries Joanne was absolutely amazing. She was interested in the type of holiday we were looking for. She offered advice and was very knowledgeable.
We will definitely book our next holiday in store.

Nicole is always there to help and guide me into the right holiday ,service is amazing

Very helpful, knowledgeable staff. Spent a lot of time ensuring our specific requirements were met.

Really helpful advice and service from Joanne. Went above and beyond to help us find our holiday. Also arranged and booked airport parking , brilliant service