Very easy process on booking. Would of been useful to see a ' what's included' during the booking process, I did not see any transfer to and from the hotel information so I spent a lot of time looking... See more
Location
Switch locationHigh Street West, Gilbridge House, 2nd Floor, SR1 3LH Sunderland, England, GB
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See what reviewers are saying
You know good old fashioned customer service? Where people don't speak to you like they're doing YOU a favour? Where you can tell the advisor you're speaking with actually enjoys their job? When they... See more
I've visited Hays many times and am very happy with the service in store. Ventured onto the web for a short break in March to beat the winter blues. Found the website to be intuitive, clean, easy to... See more
I have three holidays booked with Hays travel this year the staff has been the best support in comparison to other larger companies. Always a pleasure to deal with.
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
High Street West, Gilbridge House, 2nd Floor, SR1 3LH, Sunderland, England, United Kingdom
- 03330339985
4.6
Excellent
298 reviews
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Easy to book online and correspondence…
Easy to book online and correspondence sent promptly by email next morning .
May 13, 2026
The website was easy to use.
May 10, 2026
Good price easy booking.
Found the cruise I was looking for at a good price and online booking was a breeze.
May 8, 2026
Easy to find what I wanted and great…
Easy to find what I wanted and great choice of flights and
May 5, 2026
No transfers
Very easy process on booking. Would of been useful to see a ' what's included' during the booking process, I did not see any transfer to and from the hotel information so I spent a lot of time looking for something that was not there. Maybe just a line that states there is 'no transfers for this holiday' would of been most helpful
April 22, 2026
Easy to book on line and discuss any…
Easy to book on line and discuss any issues with staff at Hays brilliant service for a holiday booking over a weekend
April 19, 2026
Booked online ,didnt know what to…
Booked online ,didnt know what to expect in store but fell below what we imagined.
April 5, 2026
The booking was simple and…
The booking was simple and straightforward. No problems at all
April 18, 2026
I have three holidays booked with Hays…
I have three holidays booked with Hays travel this year the staff has been the best support in comparison to other larger companies. Always a pleasure to deal with.
April 8, 2026
Nothing is too much trouble for the…
Nothing is too much trouble for the staff, which makes booking a hotel quite easy.
March 28, 2026
Easy to book and sort things
Easy to book and sort things , clear instructions on what to do
April 5, 2026
Only just booked
At this stage I've only booked on line, so a bit early to tell. So far it's been fine.
March 28, 2026
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