Can't fault Hayes travel.we just accidentally stumbled across it on line and I'm so glad we did. Our friends had booked a hotel in Spain and was invited to join them but we couldn't find anywhere wher... See more
Location
Switch locationHigh Street West, Gilbridge House, 2nd Floor, SR1 3LH Sunderland, England, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Booking website is a little bit 'clunky' for cruises but other than that all good. Booked exactly what I wanted relatively easily and at a lower price than going directly through the cruise company.... See more
The website was really easy to use and made the experience so simple. There was a slight glitch during the booking process when I determined the table-size for our cruise as the number I chose wasn't... See more
Its the first time that I have used Hays Travel as I normally book my cruise directly with ambassador Cruise Line. I am impressed by their customer care, the willingness to answer any of my question p... See more
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
High Street West, Gilbridge House, 2nd Floor, SR1 3LH, Sunderland, England, United Kingdom
- 03330339985
4.6
Excellent
381 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Was very easy to use
Was very easy to use, I was nervous about booking online as I usually book in store but it was very simple
June 8, 2026
Quick & easy service
May 31, 2026
Amazing experience from start to…
Amazing experience from start to finish. So easy and quick
May 31, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Booking on Hays website was easy.You…
Booking on Hays website was easy.You could solve all of your travel needs in one go.Including airport parking & transfers.
June 6, 2026
Reply from Hays Travel - Website
Thank you for your review. I'm so glad to hear you found the website easy to use and that you were able to get all of your travel arrangements sorted in one place! I hope you have a fantastic trip and we look forward to helping with your future travel plans. ✈️🌴
Thanks,
Rebekah
Although there were issues with the…
Although there were issues with the booking going through, everyone I spoke to via email or via phone call were extremely friendly, helpful and doing their best to sort out the issue
June 6, 2026
Straightforward
Straightforward
Cheaper options than I thought were otherwise available
June 5, 2026
First time using Hays online to book a…
First time using Hays online to book a short break. Very good website, easy to use. Will definitely use again.
June 2, 2026
Reply from Hays Travel - Website
Hi Bev,
Thank you for your review - it is great to hear that your first experience booking online with us was such a positive one! I hope you have a lovely time on your upcoming trip! :)
Many thanks,
Rebekah
Easy to book cheap deals
Easy to book cheap deals and overall excellent service booking process was simple
June 2, 2026
Excellent value for money
Easier than I expected. Very good value for money, with everything in. Flexible dates and routes.
May 11, 2026
The discount code didn't work even…
The discount code didn't work even though we fulfilled the spend criteria, otherwise we found the holiday we wanted to book really easily,
Just an update to say that after some email correspondence, the discount was applied retrospectively and I am happy with the service recovery. Good job Hays Travel
May 31, 2026
Reply from Hays Travel - Website
Hello Louise,
Firstly, I would like to thank you for taking the time to post your review and we are very sorry there were technical difficulties regarding the functionality of your discount code. I can confirm that this issue has now been resolved and was an isolated glitch in the sytem.
I wanted to provide you with that explanation in the hopes it won't deter you from booking with us in the future. I will also send you an email to review your discount concerns directly.
Thank you for your understanding and please accept our apologies for the issues you faced with our system.
Kind Regards,
Ralph
Nice and easy booking
Nice and easy booking. Just what me and my party wanted at a price which was great. Can’t wait!
May 24, 2026
Easy to use.no problem with payment
May 28, 2026
Easy to book and everything was…
Easy to book and everything was explained easily so we knew exactly what we were booking and what was included for our price.
May 26, 2026
We got someone to do it for us has we…
We got someone to do it for us has we are pensioners and not good on computers
May 24, 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.