Can't fault Hayes travel.we just accidentally stumbled across it on line and I'm so glad we did. Our friends had booked a hotel in Spain and was invited to join them but we couldn't find anywhere wher... See more
Location
Switch locationHigh Street West, Gilbridge House, 2nd Floor, SR1 3LH Sunderland, England, GB
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See what reviewers are saying
Booking website is a little bit 'clunky' for cruises but other than that all good. Booked exactly what I wanted relatively easily and at a lower price than going directly through the cruise company.... See more
The website was really easy to use and made the experience so simple. There was a slight glitch during the booking process when I determined the table-size for our cruise as the number I chose wasn't... See more
Its the first time that I have used Hays Travel as I normally book my cruise directly with ambassador Cruise Line. I am impressed by their customer care, the willingness to answer any of my question p... See more
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
High Street West, Gilbridge House, 2nd Floor, SR1 3LH, Sunderland, England, United Kingdom
- 03330339985
4.6
Excellent
378 reviews
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Easy process with a better price than…
Easy process with a better price than virgin directly
I've still not received my confirmation and had no indication when this will be received which I find poor. I have rang up and asked and the lady wasn't very helpful and didn't give a time scale and I've also emailed
July 26, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
So far so good
So far so good, first time, you want the balance a bit early though, more interest for you
July 25, 2026
Reply from Hays Travel - Website
Hi Dean,
Thank you for your 5 star review. I'm happy that your first experience with us has been a positive one so far. I appreciate your comments regarding the balance payment date. We ask for final balances when we do to ensure our suppliers are paid on time and everything is in place well before departure, helping your holiday arrangements run as smoothly as possible.
Have a brilliant trip when the time comes :)
Thanks,
Rebekah
Reply from Hays Travel - Website
Hi Sean,
I'm pleased you found finding and booking your holiday nice and simple, and you are happy with the price! Have a great time in France!
Thanks,
Rebekah
Its the first time that I have used…
Its the first time that I have used Hays Travel as I normally book my cruise directly with ambassador Cruise Line. I am impressed by their customer care, the willingness to answer any of my question plus a very friendly person 😀
July 12, 2026
Paid via app, but no booking shown
Everything looks good, but I couldn't pay for the cruise on the website and had to use the mobile app. I paid for it there, yet even after receiving both payment and booking confirmations by email, the app still can't find my booking.
July 15, 2026
Booked a holiday at a price that seemed…
Booked a holiday at a price that seemed to good to be true. But i have just come back from my holiday at it was amazing
September 12, 2025
Painless booking experience
Painless booking experience
I made the original booking online but forgot to add in the discount code when I made the payment - 1 quick phone call later and discount was applied and paid - very pleased
July 2, 2026
Reply from Hays Travel - Website
Hi Michael,
I'm so pleased your discount code was applied easily. It's great to hear that everything was resolved smootly. Thank you for your review!
Many thanks,
Rebekah
I booked my holiday online everything…
I booked my holiday online everything was easy to understand, form was straightforward no problems at all.
July 13, 2026
Reply from Hays Travel - Website
Hi Susan,
Thanks so much for your kind words. It's great to know everything went smoothly for your when booking and I hope you have a brilliant holiday :)
Thanks,
Bekah
Recommend Hayes Travel
I looked at reviews before booking with Hayes Travel for our first cruise, it was easy to search for what I was looking for, easy enough to book. Staff I have spoken too have been very helpful and friendly, would recommend Hayes Travel, I would and will definitely book with them again.
July 6, 2026
Simple no fuss straight forward booking…
Simple no fuss straight forward booking if the trip is like that fantastic
July 13, 2026
Reply from Hays Travel - Website
Thank you for your review, Alan - I hope your trip is every bit as hassle-free as the booking experience! Have a fantastic time away :)
Thanks,
Rebekah
Reasonably priced
Reasonably priced , although the website was a slight struggle when it came to booking , I wanted to pay a deposit but the button for the whole amount stayed highlighted and I couldn’t resolve it .
July 12, 2026
Reply from Hays Travel - Website
Hi Claire,
Thank you for your kind words. I do apologise for the difficulty you experienced the deposit option on our website. I will feed this back to ensure a smoother booking process in future.
Many thanks,
Rebekah
Easy to search holidays and easy to…
Easy to search holidays and easy to book
I think the bookings page could have more info on as not much on there
But overall good
July 9, 2026
Reply from Hays Travel - Website
Good Afternoon,
Thank you for your feedback!
We’re really pleased you found it easy to search for holidays and complete your booking. We appreciate your suggestion about the booking page and will certainly take this on board.
Thanks again for your comments—we hope to help you plan your next trip soon.
Many Thanks
Megan
Excellent Very pleased it was so easy to book my…
Very pleased it was so easy to book my cruise holiday looking forward to it. Also going with my family on the same cruise for a special occasion.
July 9, 2026
Reply from Hays Travel - Website
Hi Suzanne,
I'm happy that you found the booking process quick and easy to complete. We appreciate your feedback :)
Many thanks,
Rebekah
Very good,cant wait
June 27, 2026
Reply from Hays Travel - Website
Hi Amanda,
Thank you for your 5 star review! Great to hear you have been happy with your experience using our website. I hope you have an amazing holiday! 😊✈️
Many thanks,
Rebekah
Booking hotel was clear and easy…
Booking hotel was clear and easy However Ryan Air app difficult could have done with help
July 5, 2026
Reply from Hays Travel - Website
Hi Jo,
Thank you for your review. I'm glad you found our booking process straightforward! I appreciate that the Ryanair app may be hard to use. If you need any further assistance with it, please don't hesitate to contact our Customer Service department who will be happy to help on 0330 033 9985.
Many thanks,
Rebekah
Hays makes holidaying easy 🤪
I have book a couple of holidays through Hays now. Both online and in store. Never an issue.... always happy to help. Many more trips planned 🤪
July 2, 2026
Easy to use and great layout
The website was really easy to use and made the experience so simple. There was a slight glitch during the booking process when I determined the table-size for our cruise as the number I chose wasn't submitted. Instead ALL numbers were submitted, including zero which isn't ideal. I will confirm with P&O which table size we want. However, payment, booking, finding the cruise: all so simple.
June 25, 2026
Reply from Hays Travel - Website
Good afternoon Cath,
Thank you for your 5 star review! I am so pleased to hear your find the website easy to use. We appreciate your custom, and I hope you have an amazing holiday :)
Thanks,
Rebekah
Very easy to use
June 21, 2026
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