came in the shop after perusing Jet 2 web site .The assistant looked at our suggestion,answered all our qustions and booked the holiday. Quick and polite. We will be going back in the shop tomorrow to... See more
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I found a cruise on the Internet but wanted the security of Hays Travel to deal with it. I've always gone to Hays Travel for my cruises as they are so supportive and only want the best for their clien... See more
Company replied
Extremely friendly and helpful staff. Looked into information concerning a resort which wasn’t easily available online. Kept in contact by phone, but no hard sell. Booking service excellent.
Company replied
Upon entering Hays Travel Agency I was greeted by a lovely young lady called Emma, who dealt with my booking arrangements to Eire in a most helpful efficient manner. Nothing was too much trouble. It... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
52a Rectory Road, NG2 6BU, West Bridgford, United Kingdom
- 01158605343
4.9
Excellent
645 reviews
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Reply from Hays Travel - West Bridgford
Hi Philip, Thank you so much for your lovely review! We’re really pleased to hear you found our service helpful, and we look forward to assisting you again in the future. Gemma@westbridgford
Very helpful and informative
August 15, 2025
Reply from Hays Travel - West Bridgford
Afternoon Mr Hall. Lovely to see you both in Branch. Thank you for the great review. We look forward to seeing you in branch again soon.
Wendy@Westbridgford
Reply from Hays Travel - West Bridgford
Good afternoon Peter. Thank you for the lovely review was lovely talking with you and finding your perfect gataway! Have an amazing time! gemma@westbridgford
Reply from Hays Travel - West Bridgford
Good Morning. Thank you for the lovely review. Glad we was able to help.
Wendy@Westbridgford.
Amazing service … Wendy and Gemma…
Amazing service … Wendy and Gemma really looked after us !!!
August 9, 2025
Reply from Hays Travel - West Bridgford
Afternoon Peter. Thank you for the Fab review. Glad that we was able to assist you with your booking . We look forward to seeing you in Branch again soon.
Wendy@Westbridgford
Wendy was extremely helpful with an…
Wendy was extremely helpful with an excellent knowledge of destinations. Thank you so much
August 8, 2025
Reply from Hays Travel - West Bridgford
Good Afternoon Lynn. Thank you so much for your 5-star review! We're thrilled to hear that Wendy was able to assist you with her excellent destination knowledge. We'll be sure to pass along your kind words to her. If you need anything else as you plan your trip, we're always here to help! gemma@westbridgford
Miserable customer care
I have had positive experiences with Hays West Bridgford in the past but on this occasion I have received miserable customer care from Emma.
I was booking flight+accomodation to Copenhagen and specifically asked Emma if this was the sort of booking Hays did or whether I should do it myself online. Her reply was that Hays guaranteed the best prices. She made a booking. I returned home and discovered that if I had made the same booking online then I would have saved £173.32 on a booking costed at £917.80. I wrote the same day to seek an explanation. The reply on the following day did not explain. I feel badly let down by a company I had previously trusted.
July 18, 2025
Reply from Hays Travel - West Bridgford
Morning Mr Roberts. Thank you for bringing your recent experience to our attention. We are genuinely sorry that we didn't meet your expectations during your Visit. At West Bridgford Hays we pride ourselves on providing exceptional service & its clear that we missed the mark in your case. We've taken your feedback and using this as a learning curb to improve our service for the future. Hopefully if you give us another chance we can start to win your trust back.
Wendy@Westbridgford
The place to go with a great team.
When we want to book a holiday we always go to Wendy at Hays. She is so efficient and has very wide ranging knowledge. Also she is always friendly & welcoming (as are the other staff). Just what you want from a travel agent.
July 26, 2025
Reply from Hays Travel - West Bridgford
Thank you so much for your lovely review! We're thrilled to hear that Wendy and the team have made your holiday planning such a positive experience. We really appreciate your continued support and look forward to helping with your next getaway! Gemma@Westbridgford
Great personal service
July 30, 2025
Reply from Hays Travel - West Bridgford
Thank you so much for your kind words! We're thrilled to hear you appreciated the personal service, it means a lot to us. Looking forward to helping you again soon! Gemma@westbridgford
They r brilliant at their job
They r brilliant at their job . Wendy just makes you relaxed and makes sure your getting the rite holiday can not fault her .👍
July 24, 2025
Reply from Hays Travel - West Bridgford
Morning Janet. Thank you for the lovely review. Always great to see you both in Branch. Look forward to helping you both with many more Holidays in the future.
Wendy@Westbridgford.
Fantastic experience from Hays Travel…
Fantastic experience from Hays Travel in West Bridgford. Emma, very friendly and full of knowledge. Highly recommended for that personal touch.
July 22, 2025
Reply from Hays Travel - West Bridgford
thank you for the fantastic review! We're so glad Emma made your experience special, she’ll be thrilled to hear your kind words. We really appreciate the recommendation! Gemma@Westbridgford
Reply from Hays Travel - West Bridgford
Thankyou so much for the kind words and 5-star review! We're thrilled to hear you had a great experience with our customer service team. It means a lot to us, and we truly appreciate your support! Gemma@westbridgford
Emma was brilliant
Emma was brilliant, very helpful and knowledgeable, nothing was too much trouble, she looked at multiple destinations and many hotels, and didn’t rush us in finding the right one.
July 19, 2025
Reply from Hays Travel - West Bridgford
Hi Clive, Thank you for your lovely review. I'm glad we could be of help in finding your perfect holiday. Kind regards Emma@westbridgford
Hays Travel - Invaluable Holiday Advice!
Outstanding invaluable advice as always. No hard sell just support and guidance geared to our needs and requirements. Have used Hays Travel for many years and would recommend them without hesitation. They are totally professional and nothing is too much trouble from start to finish. For an easy no fuss travel agent look no further, and so reasonable pricewise, what could be better!!
July 8, 2025
Reply from Hays Travel - West Bridgford
Morning Colin. Thank you for the amazing review. Always great to see you both in Branch and look forward to helping you with many more holidays in the future. Wendy@Westbridgford.
A no nonsense booking experience
The travel adviser, Emma was very helpful from the word go. She understood exactly what I was looking for regarding my travel requirements to and from Australia and was able to provide me with a range of alternatives available. This made my decision very straightforward and Emma was able to provide me with a quote on the spot which I was happy to accept.
June 26, 2025
Reply from Hays Travel - West Bridgford
Hi Mr MacDonald
Thank you so much for your kind review. It was great to see you in store and arrange this for you. You will have a great time and I look forward to seeing you again very soon Emma@Westbridgford.co.uk
West Bridgford were caring.
West Bridgford were caring.
We were well looked after and Wendy seemed to care about our experiences on holiday as much as us. She followed up and ensured everything went through yesterday, so bookings were secured.
June 19, 2025
Reply from Hays Travel - West Bridgford
Afternoon Tracy. Thank you for the fab review, really appreciate you taking the time. Glad that I was able to assist you with your amazing Holiday & look forward to seeing you again in Branch soon.
Wendy@Westbridgford.
Reply from Hays Travel - West Bridgford
Morning Carol. Thank you for the great review. We appreciate you taking the time. We look forward to seeing you in Branch again soon. Emma@Westbridgford.
Emma was very organised and helpful …
Emma was very organised and helpful happy with the arrangements and cost.
June 10, 2025
Reply from Hays Travel - West Bridgford
Hi Mr Sanders
Thank you for your kind review it was great seeing you in store and I look forward to speaking to you again very soon - Emma@Westbridgford
Wendy was brilliant
Wendy was brilliant, so helpful and patient. We were spending a lot on a special holiday and Wendy walked us through it all to make sure it was just right, thank you
June 8, 2025
Reply from Hays Travel - West Bridgford
Morning Dianne. Thank you for the lovely review, I really appreciate it. Glad I was able to assist you with you booking, & look forward to seeing you in Branch again soon. Wendy@Westbridgford.
Always a great service got the hoilday…
Always a great service got the hoilday we wanted .
Wendy was very helpful sorting everything out.
Thank you.
May 29, 2025
Reply from Hays Travel - West Bridgford
Hi Pamela. Thank you so much for your lovely review! We're so pleased to hear you got the holiday you wanted and that Wendy was able to help with everything. We really appreciate your kind words and hope you have a fantastic time away! - Gemma@Westbridgford
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