Paula made the booking of a cruise very easy and she explained each step of the process very clearly. Her actual experience and knowledge of the ship was invaluable in helping us book the right cruis... See more
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See what reviewers are saying
When ever I go into Hays Travel in Westbourne I receive friendly attention from all the staff. They are efficient and knowledgeable and on top of their job. A good experience.
All the staff at Hays Westbourne are extremely helpful, especially Sophie this time round. With having to cancel a river cruise on the Rhine because the water level was too low, she has helped us book... See more
Company replied
Always a pleasure to go into Hays Westbourne!! The staff are always helpful, friendly and welcoming, all having smiles on their faces!! Simon and Paula are amazing through helping with the bookin... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
68 Poole Road, BH4 9DZ, Westbourne, United Kingdom
- 01202 765406
4.9
Excellent
808 reviews
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Great Service
Simon and Rebecca were friendly, helpful and very patient.
I couldn’t have asked for a better service.
September 28, 2025
Reply from Hays Travel - Westbourne
We are glad to have been of service to you and it was lovely to secure the perfect holiday for you. Do let us know if you have any questions. Rebecca & Simon
Sean is always so thorough and helpful…
Sean is always so thorough when we both ok our holidays with him. Takes time with us and gives us ideas of where our travels can take us for our budget. Thank you for always helping us Sean.
September 21, 2025
Reply from Hays Travel - Westbourne
Thank you for booking with me, it is always a pleasure to see you and get your holiday plans sorted. The count down is definitely on for the next one, it won't be long.
Kind regards
Sean
My go to travel agent
Sean was as always so helpful. He is my "go to " for any travel problems. Thank You
September 18, 2025
Reply from Hays Travel - Westbourne
Thank you for your kind comments, It's always a pleasure to see you, and we don't mind helping, that's what we are here for. We look forward to seeing you again soon,
Kind regards
Sean
Simon went that extra mile to make sure…
Simon went that extra mile to make sure holiday was just what we wanted
September 18, 2025
Reply from Hays Travel - Westbourne
Thankyou so much for your kind comments
Simon and the team at Westbourne…
Simon and the team at Westbourne (Bournemouth) were very helpful in assisting with our 'split destination within a country' holiday requirement with finding us exactly what we were looking for.
September 18, 2025
Reply from Hays Travel - Westbourne
Thankyou so much for your comments, I am so pleased we were able to sort your Japan holiday
Reply from Hays Travel - Westbourne
Thankyou so much :)
Just very helpful staff and nothing is…
Just very helpful staff and nothing is too much trouble. I wouldn't go anywhere else to book a holiday.
Been using Hayes travel Westbourne for 10 years
September 13, 2025
Reply from Hays Travel - Westbourne
Thank you for your kind comments. It was a lovely to book your holiday :)
Helpful listened to my questions and…Westbourne Dorset
Helpful listened to my questions and was very polite. Only one small point I wasn't phoned back at the time I requested . However he could have been busy. Sorted my holiday with no problems.
September 12, 2025
Reply from Hays Travel - Westbourne
Thank you for taking the time to send us your review, we appreciate your comments.
Yes the experience was fine
Yes the experience was fine , very pleasant staff. Not a holiday but working
September 6, 2025
Reply from Hays Travel - Westbourne
Thank you for your review, hope you have an amazing holiday
Reply from Hays Travel - Westbourne
Thank you for your kind words - was a pleasure to book your holiday :)
Fast and efficient service with a smile
September 5, 2025
Reply from Hays Travel - Westbourne
Thank you for your lovely comments :)
Reply from Hays Travel - Westbourne
Thankyou for your comment
Great Service!
Tanya was friendly, knowledgeable and very efficient. Entire booking process was seamless. Would highly recommend.
August 28, 2025
Reply from Hays Travel - Westbourne
Thank you for your lovely comments :)
always deal with Hays Travel
always deal with Hays Travel. Westbourne office.
Always get the personal,friendly and helpful attention. Sean always delivers outstanding service with acomplished knowledge.
August 28, 2025
Reply from Hays Travel - Westbourne
Thank you for your kind comments, it is always a pleasure to help you with your holiday plans. If you have any further questions please don't hesitate to contact me. We look forward to seeing you again soon.
Kind regards,
Sean
Spoke to Tanya at Hays Travel in…
Spoke to Tanya at Hays Travel in Westbourne, she was extremely helpful ,and very knowledgeable got our holiday sorted, first time I have used Hays. Will definitely consider them for the next holiday, And icing on the cake , she called me back to say she had found a voucher code and saved me £60, so all in all very good service, would definitely recommend.
Robert Trickett
August 31, 2025
Reply from Hays Travel - Westbourne
Thank you for your review, hope you have an amazing holiday
Reply from Hays Travel - Westbourne
Thank you for your kind comments :)
Prices not explained properly unable to…
Prices not explained properly unable to tell if we have got a loyalty discount or not. No advice given on accessibility options. Very poor
August 30, 2025
Reply from Hays Travel - Westbourne
I am sorry to hear you feel that the prices weren't explained in full to you, and that you feel there weren't many options for cabins with accessibility, unfortunately we do experience this regularly with the lack of accessible cabins, however I would like the opportunity to discuss this further with you. I have tried to call you this morning, and will try again another time, alternatively if you would like to call me when it is more convenient, I look forward to your call.
Kind regards
Sean - Branch manager
KEFALONIA, HERE WE COME 😊
My friend and I walked in not having any definite idea where to go to but with careful questions by Simon, he has found us the perfect holiday in Kefalonia
Hurray and thank you Simon. Very much appreciated 🥂
August 20, 2025
Reply from Hays Travel - Westbourne
Thankyou - I had fun helping you both choose and I look forward to hearing all about it :)
Reply from Hays Travel - Westbourne
Thankyou so much for all your bookings
Rebecca was very helpful
Rebecca was very helpful, efficient and pleasant and also had good knowledge of travel experiences. Would certainly go back
August 19, 2025
Reply from Hays Travel - Westbourne
Thank you for your 5* review. It was a pleasure to help book your holiday again and always happy to help. We will be in touch again closer to departure when your tickets are ready. Best regards,Rebecca
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