Paula made the booking of a cruise very easy and she explained each step of the process very clearly. Her actual experience and knowledge of the ship was invaluable in helping us book the right cruis... See more
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When ever I go into Hays Travel in Westbourne I receive friendly attention from all the staff. They are efficient and knowledgeable and on top of their job. A good experience.
All the staff at Hays Westbourne are extremely helpful, especially Sophie this time round. With having to cancel a river cruise on the Rhine because the water level was too low, she has helped us book... See more
Company replied
Always a pleasure to go into Hays Westbourne!! The staff are always helpful, friendly and welcoming, all having smiles on their faces!! Simon and Paula are amazing through helping with the bookin... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
68 Poole Road, BH4 9DZ, Westbourne, United Kingdom
- 01202 765406
4.9
Excellent
808 reviews
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Reply from Hays Travel - Westbourne
Thank you for your kind comments :)
Always excellent service which I why we…
Always excellent service which I why we always book with Simon at Hays.
October 30, 2025
Reply from Hays Travel - Westbourne
Thankyou so much :)
Reply from Hays Travel - Westbourne
Thank you for your kind review, hope you had a great birthday in resort. Best wishes, Tanya :)
Reply from Hays Travel - Westbourne
Thank you, hope you have an amazing holiday
Great service
Great service
Knowledgeable agent who knew exactly what holiday package would suit me. Very helpful and a great experience all round.
October 24, 2025
Reply from Hays Travel - Westbourne
Thank you for your review. it was great to recommend the ideal holiday for you. I look forward to seeing you again soon and will keep in touch regarding any travel documents before travel. Rebecca
No. 1 Travel Agent
Such polite, knowledgeable, helpful staff, and it's a pleasure to go there. Skye's knowledge of cruising helped us to choose a quiet cabin when booking our first cruise.
Hays Travel has always been our first choice of travel agent.
October 23, 2025
Reply from Hays Travel - Westbourne
Thank you for your lovely comments - it was a pleasure to sort out your 1st cruise & get the best cabin for you. Skye :)
Reply from Hays Travel - Westbourne
You are very welcome - it was a pleasure to assist you :)
Satisfied customer.
Excellent Sean provided good advice and put a package deal together for us.We were very impressed with his knowledge and experience and listened carefully to our needs for a short holiday.
He was a very good representative for Hays Travel.
October 21, 2025
Reply from Hays Travel - Westbourne
Thank you for your kind comments. Was a pleasure to book your holiday :)
Very helpful professional and friendly
October 18, 2025
Reply from Hays Travel - Westbourne
Thank you, hope you enjoy your holiday
My new booking
James was very helpful in booking the cruise especially as I was booking it for myself and a friend who could not be there. He answered my many questions knowledgeably and in a calm manner. He suggested addons to enhance the experience including trips, currency and even a payment plan, some of which I will be taking up via him. I had a couple of supplementary questions on another day and again he dealt with them efficiently. Good experience all round.
October 12, 2025
Reply from Hays Travel - Westbourne
Thank you, hope you have an amazing cruise
Simon is a delight
Simon is a delight. He worked with us through the various options with insight and knowledge until we arrived at a package that has left us excited
October 15, 2025
Reply from Hays Travel - Westbourne
Thankyou so much for your lovely comments - I am so excited for your holiday :)
Rebecca was very professional and…
Rebecca was very professional and pleasant as always
October 7, 2025
Reply from Hays Travel - Westbourne
Thank you for your response. It was great to find your autumn break and I hope you have a relaxing time. Do let me know if there is anything else I can help with in future. Rebecca
Reply from Hays Travel - Westbourne
Thank you for your kind comments :)
Furst time using Hays
We had not been to Hays before...we felt that the office had a problem with getting their heads round what we really wanted.
We did some on-line research and found the holiday to really suit us ( Hays had emailed this to us but we felt a little more research was needed ).
We wanted to support our local shops so booked with Hays who agreed to match the on-line price. The actual booking process went well.
October 9, 2025
Reply from Hays Travel - Westbourne
Thank you for your comment :)
Paula gave excellent service
Paula gave excellent service
Clear explanations
Helpful
Knowledgable
Fair prices
October 8, 2025
Reply from Hays Travel - Westbourne
Thank you very much for your review. It was a pleasure to help and share your enjoyment and enthusiasm
First class from beginning to end
Excellent service from Tanya at the Westbourne Branch..she was knowledgeable,helpful and friendly..Tanya also took the time to brief me on the forthcoming changes relating to border control procedures for entry to EU countries.. Splendid customer care
October 5, 2025
Reply from Hays Travel - Westbourne
Thank you for the lovely comments. Have a fantastic holiday and see you again soon. Tanya
Hays happiness
Hays happiness
Sean was really great
Very informative lots of ideas as he had first hand knowledge.
Will return for next holiday .
Good customer service
October 5, 2025
Reply from Hays Travel - Westbourne
Thank you for your very kind comments, it was a pleasure to get your holiday booked for next year, something to look forward to.
We look forward to seeing you again soon,
Kind regards
Sean
Excellent customer service.
Rebecca was on the ball making the flight booking. She was friendly, helpful and always had a smile.
October 4, 2025
Reply from Hays Travel - Westbourne
Thank you for your 5* review. It is always a pleasure to arrange your flights and I hope you have a good journey. See you again soon. Rebeca.
They were very helpful putting us on…
They were very helpful putting us on the right trail
October 1, 2025
Reply from Hays Travel - Westbourne
Thank you for your kind comments :)
Reply from Hays Travel - Westbourne
Thank you for your kind words. Always happy to help
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