Paula made the booking of a cruise very easy and she explained each step of the process very clearly. Her actual experience and knowledge of the ship was invaluable in helping us book the right cruis... See more
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See what reviewers are saying
When ever I go into Hays Travel in Westbourne I receive friendly attention from all the staff. They are efficient and knowledgeable and on top of their job. A good experience.
All the staff at Hays Westbourne are extremely helpful, especially Sophie this time round. With having to cancel a river cruise on the Rhine because the water level was too low, she has helped us book... See more
Company replied
Always a pleasure to go into Hays Westbourne!! The staff are always helpful, friendly and welcoming, all having smiles on their faces!! Simon and Paula are amazing through helping with the bookin... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
68 Poole Road, BH4 9DZ, Westbourne, United Kingdom
- 01202 765406
4.9
Excellent
808 reviews
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Booked with James
Great service as always. Booked weekend break easy using James. Friendly and helpful and all done quickly and efficiently
December 5, 2025
Reply from Hays Travel - Westbourne
Thank you, hope you have an amazing holiday
Book with confidence!
Always a fantastic experience booking through Hayes!
Attention to detail for the best deals around.
Sean is very personable to deal with whether in office or over the phone.
November 27, 2025
Reply from Hays Travel - Westbourne
Thank you for your very kind comments, it is always a pleasure to help you with your holiday plans and I look forward to speaking to you again soon.
Kind regards
Sean
Advisor was attentive listened and…
Advisor was attentive listened and soused a holiday that suited our needs
December 3, 2025
Reply from Hays Travel - Westbourne
Thank you for sharing your positive comments about booking your cruise with us. It is appreciated. Kind Regards, Tanya
I received exactly what I expect
November 30, 2025
Reply from Hays Travel - Westbourne
Thank you, hope you have a great holiday
We booked out trips with Simon who was…
We booked out trips with Simon who was very helpful and knowledgeable with good suggestions on where and when to travel.
November 30, 2025
Reply from Hays Travel - Westbourne
Thankyou for your lovely review :)
Fred Olsen Cruise Booking
Hays Travel really looked into my needs and took a lot of time and trouble to make the right booking for ma.
I would have no qualms in recommending them to my friends
November 23, 2025
Reply from Hays Travel - Westbourne
Thank you for your response. Always lovely to see you and help arrange your holidays. We hope you have a lovely cruise and thank you for recommending us to your friends. Rebecca
I visited the West Bourne branch
I visited the West Bourne branch, I wanted a Cunard brochure, they didn’t have one, but very helpful in asking what I was after, printed me a sheet with the options and found prices! I had also visited the Romsey branch a couple of times and they had done none of this, but they did phone when the brochure was in!
November 26, 2025
Reply from Hays Travel - Westbourne
Thankyou for your lovely review :)
excellent service from knowledgeable…
excellent service from knowledgeable agent. Long waiting time due to slow computer connection
November 25, 2025
Reply from Hays Travel - Westbourne
Thank you for your review - much appreciated.
We apologise for the slow computer connection on that day.
Glad we were able to assist with booking your holiday :)
A pleasure to deal with
Found my holiday without fuss as they always do. A pleasure to deal with. Many thanks
November 25, 2025
Reply from Hays Travel - Westbourne
Thank you for your kind comments - it's always a pleasure :)
Tanya was great
Tanya was great; provided a very high level and standard of customer service
November 22, 2025
Reply from Hays Travel - Westbourne
Thankyou for your comments
Reply from Hays Travel - Westbourne
Thank you, I hope you have an amazing holiday
great experience
We had a great helpful experience booking a cruise with Hays .
Paula went above and beyond helping us finding what we wanted , explaining everything .
Sorry nice being able to go into the shop and sort things out face to face .
November 15, 2025
Reply from Hays Travel - Westbourne
Thank you so much for your kind words. Much appreciated and it was a pleasure helping you all
Helpful efficient friendly patient staff
November 16, 2025
Reply from Hays Travel - Westbourne
Thank you for your review. We appreciate such lovely feedback
Reply from Hays Travel - Westbourne
Thankyou so much for those lovely comments :)
Excellent attentive friendly service
Excellent attentive friendly service. Very impressed. Came away with a holiday of a lifetime booked and in our budget.
Fantastic. Thank you
November 9, 2025
Reply from Hays Travel - Westbourne
Thank you so much for your lovely review, it was a pleasure meeting you and booking your holiday. Best wishes, Tanya :)
Simon was incredibly helpful and…
Simon was incredibly helpful and knowledgeable. He explored all the options and sorted all the extras we hadn’t thought about like taxi to the airport etc.
November 15, 2025
Reply from Hays Travel - Westbourne
Thankyou I am so pleased we were able to get you all booked up :)
Tanya was very helpful and efficient…
Tanya was very helpful and efficient and took time to find us a suitable for our needs
November 2, 2025
Reply from Hays Travel - Westbourne
Thank you so much for you lovely feedback, it was a pleasure to book your holiday. Tanya :)
Happy Hols with Hay’s
Destination was fixed, but accommodation was a mystery. Hays listened to our desires and matched the hotel to our criteria. So far, so good!
November 6, 2025
Reply from Hays Travel - Westbourne
Thank you for your kind comments :)
Reply from Hays Travel - Westbourne
Thank you for your lovely comments :)
Late booking to Fuerteventura.
Excellent service again from Sean,very friendly and knowledgeable. Nothing was to much trouble.
November 5, 2025
Reply from Hays Travel - Westbourne
Thank you for your kind comments, it is always a pleasure to see you and help you with your holiday plans. I hope you have a great holiday, and we look forward to helping you out again soon.
Kind regards
Sean
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