Paula made the booking of a cruise very easy and she explained each step of the process very clearly. Her actual experience and knowledge of the ship was invaluable in helping us book the right cruis... See more
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See what reviewers are saying
When ever I go into Hays Travel in Westbourne I receive friendly attention from all the staff. They are efficient and knowledgeable and on top of their job. A good experience.
All the staff at Hays Westbourne are extremely helpful, especially Sophie this time round. With having to cancel a river cruise on the Rhine because the water level was too low, she has helped us book... See more
Company replied
Always a pleasure to go into Hays Westbourne!! The staff are always helpful, friendly and welcoming, all having smiles on their faces!! Simon and Paula are amazing through helping with the bookin... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
68 Poole Road, BH4 9DZ, Westbourne, United Kingdom
- 01202 765406
4.9
Excellent
808 reviews
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Rebecca Hays travel Westbourne
Rebecca is highly experienced, knowledgeable and helpful. I always go to her for my holiday bookings as you also get amazing service with a smile. Highly recommend Rebecca at Hays travel for anywhere you’re looking to go. Great deals always on offer too.
January 20, 2026
Reply from Hays Travel - Westbourne
Thank you for your 5* review. Always happy to help and give as much information to help decide on your holiday decision. Will be in touch when your tickets are ready and please do let us know if you have any queries. Rebecca
I booked my holiday
December 7, 2025
Reply from Hays Travel - Westbourne
Thank you for your kind comment, it was a pleasure to book your holiday. -Sophie
great experience
Tanya was so helpful and so knowledgeable. She took so much care in finding our perfect holiday
January 15, 2026
Reply from Hays Travel - Westbourne
I appreciate your kind words! I am so happy to hear that you found my service helpful in planning your perfect holiday. Tanya :)
Hays Travel
Excellent ,Knowledgeable Service from…
Excellent ,Knowledgeable Service from the staff particularly from Tanya with whom we have dealt with for years and would not dream of going to any other travel agent to book a short or long holiday.Janet Newton.
January 15, 2026
Reply from Hays Travel - Westbourne
Thank you so much for your lovely comments.
We appreciate your continued loyalty and are so glad that we consistently provide you with excellent service. Always a pleasure to see you both.
Best wishes
Tanya :)
Sean was very helpful and patient
Sean was very helpful and patient.
His local knowledge for the holidays we were looking at was fantastic.
Long may you stay in Westbourne.
January 11, 2026
Reply from Hays Travel - Westbourne
Thank you for your kind comments, I am glad we managed to get you a holiday to look forward to. I'm sure you will have a great time, and look forward to helping you out again with another holiday in the future.
Kind regards
Sean
Every year we book our holiday with the…
Every year we book our holiday with the help of Sean at Hays Westbourne.He is absolutely amazing and we have been 100% happy with all of his recommendations and bookings.
January 4, 2026
Reply from Hays Travel - Westbourne
Thank you for the lovely comments, it is always a pleasure to help you with you your holiday plans. I am so pleased you enjoyed the cruise last year, that you are going again. If there is anything further I can help you with please let me know.
I look forward to speaking to you again soon,
Kind regards
Sean
Simon was very excellent
Simon was very excellent , friendly and professional. It’s the second time we have used Hays and will use again
January 11, 2026
Reply from Hays Travel - Westbourne
Thankyou so much for your kind comments :)
All the staff have been very helpful every time I have used them. Very comforting!
All the staff have been very helpful.
January 1, 2026
Reply from Hays Travel - Westbourne
I am glad that we were able to help you with finding your dream holiday
Very pleasant experience
Skye was very patient with us as we had no idea of where we wanted to go! 3 females all wanting slightly different things! All the staff joined in to assist and it was a very funny experience. We found the perfect holiday and paid in full on the spot. Now we can’t wait for the day to arrive when we set off!
January 8, 2026
Reply from Hays Travel - Westbourne
Hi, thank you for your lovely comments & so happy we found the best option for you :)
Very excited to be trying new destinations!!
We arrived with 2 friends, wanting to book a couple of holidays for all of us. Simon was extremely knowledgeable and we felt he gave us good advice. We booked new destinations so we’re hoping for good holidays this year. Thank you Simon 👍
January 7, 2026
Reply from Hays Travel - Westbourne
Thankyou so much for your lovely comments, So glad we were able to book both your trips :)
Employees of Hays were outstanding
Employees of Hays could not have done more to help us with our visa to USA. Also the help given with our booking was outstanding. Many thanks to Hays.
January 7, 2026
Reply from Hays Travel - Westbourne
Thank you so much for your lovely review, it was a pleasure booking your holiday. Tanya
Simon was extremely helpful
Simon was extremely helpful in finding the February sun at a price we could afford (just about).
December 30, 2025
Reply from Hays Travel - Westbourne
Thankyou for your kind comments :)
I can only comment on the service I…second time to Book.
I can only comment on the service I have received from one member of staff but each time I have been in the store I have found the staff very friendly and helpful.
December 30, 2025
Reply from Hays Travel - Westbourne
Thankyou for your lovely comment - Its always a pleasure when you come into the branch :)
Can't fault any part of the service
Can't fault any part of the service, we always receive first rate attention which is why we always use Hays.
January 4, 2026
Reply from Hays Travel - Westbourne
Thank you so much for posting your review, your comments are appreciated. Tanya
We’ve booked a P&O cruise with Simon at…
We’ve booked a P&O cruise with Simon at Westbourne in 2025 and were delighted with the advice he gave us. We were delighted that Simon was in the office when we booked our next cruise and feel confident with his guidance. So good to deal with Hayes on our high street.
January 1, 2026
Reply from Hays Travel - Westbourne
Thankyou so much for your lovely comments, I am so glad that I was in to help you book another :)
Best Christmas market experience
The company is very friendly, helpful and has only your experience in mind.They find out where you want to go and when,then they tailor it just for you.Including getting you to and from your destination quickly,safely and at a reasonable cost.
September 17, 2025
Reply from Hays Travel - Westbourne
Thankyou :)
Very efficient
Very efficient , knowledgeable and helpful
James sorted our booking out with help along the way from Sean and Paula.Good team.I love that Hays prints our tickets off - proper old fashioned service although it never went out of fashion.
December 19, 2025
Reply from Hays Travel - Westbourne
Thank you for your kind words
We like to chat with Simon
We like to chat with Simon, a knowledgeable and friendly chap who got us the perfect cruise for my 80th birthday in 2027. Hays are the best without a doubt. Happy Christmas and a prosperous 2026
December 13, 2025
Reply from Hays Travel - Westbourne
Thanks for your lovely comment. So Happy that we found the perfevt cruise for you :)
Reply from Hays Travel - Westbourne
Thankyou so much and I hope you have a great holiday
Sorted a dedicated package holiday to a…
Sorted a dedicated package holiday to a town and hotel of our choice
December 5, 2025
Reply from Hays Travel - Westbourne
Thankyou for your review, I am so glad that we were able to book your holiday :)
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