Paula made the booking of a cruise very easy and she explained each step of the process very clearly. Her actual experience and knowledge of the ship was invaluable in helping us book the right cruis... See more
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See what reviewers are saying
When ever I go into Hays Travel in Westbourne I receive friendly attention from all the staff. They are efficient and knowledgeable and on top of their job. A good experience.
All the staff at Hays Westbourne are extremely helpful, especially Sophie this time round. With having to cancel a river cruise on the Rhine because the water level was too low, she has helped us book... See more
Company replied
Always a pleasure to go into Hays Westbourne!! The staff are always helpful, friendly and welcoming, all having smiles on their faces!! Simon and Paula are amazing through helping with the bookin... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
68 Poole Road, BH4 9DZ, Westbourne, United Kingdom
- 01202 765406
4.9
Excellent
807 reviews
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Reply from Hays Travel - Westbourne
Thank you for your 5* review. It was lovely to arrange your holiday and I look forward to seeing you again soon. Rebecca
I had a very good experience booking my holiday. It was the first solo holiday for me and they made it much easier than I expected.
I had a very good experience
February 6, 2026
Reply from Hays Travel - Westbourne
Thank you for your kind comments :)
Member of staff I dealt with
February 12, 2026
Reply from Hays Travel - Westbourne
Thank you for your review
Paula took over the booking so I knew…
Paula took over the booking so I knew everything would be ok Thank you
February 1, 2026
Reply from Hays Travel - Westbourne
Thank you for your review and kind words. The feedback is much appreciated. Paula
Shaun is always very helpful and makes…
Shaun is always very helpful and makes life easy when booking with a family of 10, all with different need. Excellent
February 8, 2026
Reply from Hays Travel - Westbourne
Thank you for your kind comments, it is always a pleasure to help you get your family holidays booked. If there is anything else I can help you with then please let me know, if not I look forward to seeing you again soon.
Kind regards
Sean
Paula was extremely helpful and came up…
Paula was extremely helpful and came up with some things I hadn’t thought about. She also dealt with paperwork for me. Very knowledgeable and professional. The atmosphere is very relaxed and friendly. I intend to use this office rather than go online which can be frustrating, particularly when you can’t actually speak to a person.
February 6, 2026
Reply from Hays Travel - Westbourne
Thank you very much for your review and kind words. They are much appreciated :)
I thought Paula was very professional…
I thought Paula was very professional and informative with attention to detail. There was no rush and it was a relaxed experience. There was a friendly atmosphere in the bureau generally.
February 3, 2026
Reply from Hays Travel - Westbourne
Many thanks for your review. Always good to get great feedback :)
Hays Travel Westbourne FANTASTIC
Paula is fantastic at making you feel wonderful .she is excellent at customer servuce as is everyone in Westbourne Hays Travel
February 3, 2026
Reply from Hays Travel - Westbourne
Thank you SO much for your review. Always happy to help :)
Reply from Hays Travel - Westbourne
Thank you for your review. We look forward to seeing you in branch more often.
Sean got me many quotes which helped me…
Sean got me many quotes which helped me work out the best dates to travel and save a significant amount of money.
January 20, 2026
Reply from Hays Travel - Westbourne
Thank you for booking with us again, I am glad we were able to get you a good deal for your city break. We look forward to seeing you again soon,
Kind regards
Sean
Reply from Hays Travel - Westbourne
Thank you for your kind comments :)
Qualiry service, every time!
Rebecca went out of her way to explore options fir my wishes and spent alot of effort doing so. She was friendly, accomodating and patient and found me a good deal.
Hayes is always helpful and I have found the money exchange desk efficient and conveniently close to home.
5 star in every aspect
January 27, 2026
Reply from Hays Travel - Westbourne
Thank you for your lovely review. It was great to find you the perfect escape. I hope you will both have a wonderful time and will be in touch nearer the time regarding tickets. Rebecca
Great service
With first received amazing attention and options from Sean. And then our followup visit to make booking we saw Simon who was equally very helpful.
January 26, 2026
Reply from Hays Travel - Westbourne
Thank you for your kind comments, I am glad between us we were able to get your holiday plans sorted. We look forward to seeing you again soon, and if there is anything further we can help you with please let us know.
Kind regards
Sean & Simon
Reply from Hays Travel - Westbourne
Thankyou
Having tried booking online
Having tried booking online, my friend and I resorted to Hays Travel, Westbourne. We experienced professional help, courteous behaviour in a warm, welcoming environment and Skye was a pleasure to deal with. She found us exactly what we wanted, sorted, booked all done with a smile. Excellent customer service and lovely atmosphere in the office.
January 23, 2026
Reply from Hays Travel - Westbourne
Thank you for your lovely feedback - I am glad we found what you was looking for :) Skye x
First time booking an all-inclusive
Simon made my first time booking an all-inclusive getaway super easy and straightforward. He listened to what I wanted and helped me choose the best hotel and flight times for my family. He made me feel in safe hands and I would highly recommend him!
January 15, 2026
Reply from Hays Travel - Westbourne
Thankyou so much for your lovely comments. I am so pleased I was able to help and look forward to hearing all about it :)
Very prompt response and efficient…
Very prompt response and efficient booking. Tanya even remembered the Gatwick hotel and parking we used last year and offered to book it for us.
January 21, 2026
Reply from Hays Travel - Westbourne
Thank you so much for your lovely review, it was a pleasure booking your holiday again. Tanya :)
Rebecca in Westbourne pulled out all…
Rebecca in Westbourne pulled out all the stops to find us a cruise and requested cabin grade, despite us booking relatively late. When our first choice fell short, she patiently pursued second choice to a very happy conclusion. We love the personal service of the Hays Westbourne team
January 19, 2026
Reply from Hays Travel - Westbourne
Thank you for your 5* comments. I was determined to make sure you had a special cruise to look forward to. I look forward to checking you in and will be in touch when it is time to do so. Rebecca
I thought Sky was very helpful and…
I thought Sky was very helpful and patient with myself and my brother and very good at her job x
January 20, 2026
Reply from Hays Travel - Westbourne
Thank you for your kind comments - was a pleasure to book your holiday :)
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