Paula made the booking of a cruise very easy and she explained each step of the process very clearly. Her actual experience and knowledge of the ship was invaluable in helping us book the right cruis... See more
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All the staff at Hays Westbourne are extremely helpful, especially Sophie this time round. With having to cancel a river cruise on the Rhine because the water level was too low, she has helped us book... See more
Company replied
Always a pleasure to go into Hays Westbourne!! The staff are always helpful, friendly and welcoming, all having smiles on their faces!! Simon and Paula are amazing through helping with the bookin... See more
Company replied
We visited Hays Travel last week and spoke with Sean about booking a Cruise to the Norwegian Fiords. He spent a lot of time with us giving details of several cruises. We went away and spoke about... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
68 Poole Road, BH4 9DZ, Westbourne, United Kingdom
- 01202 765406
4.9
Excellent
806 reviews
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Simon was really helpful and was very…
Simon was really helpful and was very friendly and would definitely recommend him. He had a good sense of humour too. He was able to help us straightaway even though it was a busy morning
March 8, 2026
Reply from Hays Travel - Westbourne
Thanks so much for your lovely feedback and so happy that I was able to make you smile:)
I was well attended to and promptly
I was well attended to and promptly. The staff followed up on my flight booking and gave feedback on all my questions and helped to all secure my flight tickets and airport assistance.
March 13, 2026
Reply from Hays Travel - Westbourne
I am glad that you had a great time. Hope you have an amazing holiday
Very nice young lady and very nice…
Very nice young lady and very nice young man. He was excellent
March 20, 2026
Reply from Hays Travel - Westbourne
Thank you for your lovely review. It was a pleasure booking your holiday.
Kind Regards
Sophie
I always go to Hays travel for their…
I always go to Hays travel for their helpfulness and cheery attitude
March 10, 2026
Reply from Hays Travel - Westbourne
Thank you for your review. It was lovely to arrange your next holiday. We look forward to seeing you when your tickets are ready to collect. Feel free to get in touch with any questions. Kind regards, Rebecca
Have been given excellent advice as…
Have been given excellent advice as always,helping us to look forward to our next holiday even more.
March 8, 2026
Reply from Hays Travel - Westbourne
Thank you for your kind comments, it's always a pleasure to help you out with you holiday plans, and I am sure you will have an amazing time. We look forward to speaking to you again soon.
Kind regards
Sean
Always booked my holiday through Hayes…
Always booked my holiday through Hayes travel, and always found them to be very professional and helpful.
Friendly.
March 4, 2026
Reply from Hays Travel - Westbourne
Thank you for your kind review. Always good to get such lovely feedback.
Tanya
Tanya. Why should I put down a load of rubbish when it won’t let me say what I want to say unless I put down at least 10 words when I use hays I only use one person so TANYA
March 10, 2026
Reply from Hays Travel - Westbourne
Thank you for mentioning my name in your review, sorry if there is a minimum number of words required to complete the review, Hays are interested in the service you received, so giving me 5 stars is greatly appreciated. Thank you, Tanya
Tanya was very helpful
March 7, 2026
Reply from Hays Travel - Westbourne
Thank you very much for your positive review, it was a pleasure booking your cruise. Kind Regards, Tanya :)
Reply from Hays Travel - Westbourne
Thankyou for booking your cruise with us :)
Great customer service
Lovely to book with Skye again. She found us just what we wanted.
February 25, 2026
Reply from Hays Travel - Westbourne
Thank you for your lovely comments - I am glad we managed to find what we was looking for - Skye :)
Really helpful as usual!
February 17, 2026
Reply from Hays Travel - Westbourne
Thank you for your kind comments - it's always a pleasure - Simon :)
Hays Travel look after you
I wanted a week in Lanzarote in an Adult Only hotel and Skye found me a good deal. She was quick and efficient and I am very happy with my purchase so far.
February 22, 2026
Reply from Hays Travel - Westbourne
Thank you for your kind comments - I am glad we managed to find what you was looking for - Skye :)
Friendly and helpful service
Friendly and helpful service. Good knowledge of the ship.
February 21, 2026
Reply from Hays Travel - Westbourne
Dear Mrs Brown, it was lovely to meet you and book your cruise. your positive comments are appreciated. Thank you, Tanya :)
Friendly and helpful
Friendly, helpful, knowledgeable staff who made the booking process easy. Much more help and a better price than going through the cruise company directly. She followed up any queries immediately and was very informative and helpful in choosing the right package for us. We would definitely use this company again to book another holiday.
February 21, 2026
Reply from Hays Travel - Westbourne
Thank you so much for your review and kind words.
It was a pleasure to help.
Excellent service as always
Excellent service as always, extremely professional & helpful staff.
We book with Hays every year as the service is 10/10 ⭐️ and competitive prices
February 21, 2026
Reply from Hays Travel - Westbourne
Thank you so much for your lovely comments, your booking and review are much appreciated. Tanya :)
Booking ease
The whole booking process so was so easy for me. I had constant quick contact with Skye and she answered all of my queries.
February 19, 2026
Reply from Hays Travel - Westbourne
Thank you for your lovely comments. It was a pleasure to book your holiday :)
Thank you to Simon and Skye for all…
Thank you to Simon and Skye for all your help booking our next cruise. We always use Hays Travel in Westbourne as nothing is too much trouble even when we had to change one of the cabins to a different one 5 mins after booking!
February 11, 2026
Reply from Hays Travel - Westbourne
Thank you for your lovely comments. Was a pleasure to book your cruise :)
Great service
I always have very good friendly service from Westbourne branch. The staff always try their best to find us the perfect holiday.
February 8, 2026
Reply from Hays Travel - Westbourne
Thank you for your lovely words - was a pleasure :)
Helpful lady who organised a Danube…
Helpful lady who organised a Danube river cruise for four of us - all good so far!
February 8, 2026
Reply from Hays Travel - Westbourne
Thank you for your positive review, it was a pleasure arranging your holiday. Thank you, Tanya :)
Reply from Hays Travel - Westbourne
Thank you for your 5* review. It was lovely to arrange your holiday and I look forward to seeing you again soon. Rebecca
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