Paula made the booking of a cruise very easy and she explained each step of the process very clearly. Her actual experience and knowledge of the ship was invaluable in helping us book the right cruis... See more
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All the staff at Hays Westbourne are extremely helpful, especially Sophie this time round. With having to cancel a river cruise on the Rhine because the water level was too low, she has helped us book... See more
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Always a pleasure to go into Hays Westbourne!! The staff are always helpful, friendly and welcoming, all having smiles on their faces!! Simon and Paula are amazing through helping with the bookin... See more
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We visited Hays Travel last week and spoke with Sean about booking a Cruise to the Norwegian Fiords. He spent a lot of time with us giving details of several cruises. We went away and spoke about... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
68 Poole Road, BH4 9DZ, Westbourne, United Kingdom
- 01202 765406
4.9
Excellent
806 reviews
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The Staff are very polite and helpfull
The Staff are very polite and helpfull, I deal with Paula who has been very helpful on several occasions.
May 9, 2026
Reply from Hays Travel - Westbourne
Thank you for your kind words. Always happy to help :)
A first class service from a first class team
Travelled for years with the help and support of the fantastic staff in the Westbourne office a really great team
May 7, 2026
Reply from Hays Travel - Westbourne
Thank you, hope you have an amazing holiday
Reply from Hays Travel - Westbourne
Thank you so much for your lovely review, it was a pleasure booking your holiday, Tanya :)
This the second time we have used Hayes…
This the second time we have used Hayes Travel in Westbourne. Paula and Simon have given us a lot of good advice with planning our trip to the far east. We will definitely use the company again for future trips.
May 6, 2026
Reply from Hays Travel - Westbourne
Thank you for your review. I am excited for your trip as this is on my wish list and I can't wait to hear all about it. Paula
Reply from Hays Travel - Westbourne
Thank you for your kind words. Much appreciated. Paula
A pleasant and easy experience
The knowledge of cruising by your assistant helped greatly with my choice and location of cabin.
May 5, 2026
Reply from Hays Travel - Westbourne
Thank you for your kind comments - was a pleasure to book your cruise :)
Brilliant service
Brilliant service
Sean from Hays Westbourne was very good and his experience was valuable to ensure we booked the cruise trip
Big Thank you for everything
We are so excited about our trip in 2028
April 26, 2026
Reply from Hays Travel - Westbourne
Thankyou for your kind comments
The young lady oked after us was…Melanie
The young lady who looked after us was so friendy knowledgeable and helpful. I always recommend Hayes travel in Westbourne to all my friends. I've never had poor unfriendly service. Who ever I've seen to book a holiday has been excellent.
April 17, 2026
Reply from Hays Travel - Westbourne
Thank you for your comments. It was a pleasure as always to arrange your next holiday and I hope you have a wonderful time relaxing on the beautiful beach. we will be in touch when your tickets are ready and any questions do let us know. Rebecca :)
Sky was so helpful and made booking…
Sky was so helpful and made booking very easy.
We will use Hays again in the future.
April 16, 2026
Reply from Hays Travel - Westbourne
Thank you for your lovely comments - it was a pleasure to book your holiday. See you soon :)
GOOD CUSTOMER SERVICE
I have dealt with Hays Travel over a number of years and have always found them friendly and helpful. Nothing too much trouble. This time was no exception. Many thanks.
April 6, 2026
Reply from Hays Travel - Westbourne
Thank you for your kind comments, it was lovely to see you again and I am really pleased we were able to get you booked onto this fantastic cruise. We look forward to seeing you again soon,
Kind regards
Sean
Booking was OK in Hays Travel but it…
Booking was OK in Hays Travel but it would of been easier add the health questions done in the shop, but had to phone the insurance company to add the health questions.
April 15, 2026
Reply from Hays Travel - Westbourne
We appreciate your booking through Hays Travel. We're sorry the health question process wasn't seamless and you had to call the insurance company. We don't normally do this in branch as this private to you :)
Reply from Hays Travel - Westbourne
Thankyou for your lovely comment
Always friendly and knowledgeable…
Always friendly and knowledgeable service, staff take their time to ensure we get the right holiday.
April 5, 2026
Reply from Hays Travel - Westbourne
Thank you for your kind comments, it is always a pleasure to help you. I am sure you will have an amazing time on this tour, and it will come around in no time. We look forward to seeing you again soon.
Kind regards
Sean
VERY HELPFUL,POLITE
March 24, 2026
Reply from Hays Travel - Westbourne
We appreciate your lovely comments and booking. Thank you
Simon knows just what I’m looking for…
Simon knows just what I’m looking for when booking a holiday & goes out of his way to deliver
March 29, 2026
Reply from Hays Travel - Westbourne
Thanks for your lovely comments :)
Thumbs up again!
It's great booking holidays through Hays Travel as we are not regular travelers and love the stress free way they help from booking the flights, insurance and helping with accessing the holiday money with an app. Simon just makes this whole process more enjoyable! He is so personable, knowledgeable and fun too.
March 26, 2026
Reply from Hays Travel - Westbourne
Thankyou for your lovely comments - its always a pleasure when you both come in and glad we could get your holiday booked :)
We always use James at Hays Travel
We always use James at Hays Travel, Westbourne, Bournemouth. He is very helpful and knowledgeable, finding our holidays at a satisfactory price.
March 28, 2026
Reply from Hays Travel - Westbourne
I am glad I was able to help. I hope you have an amazing holiday
Amazing service, highly recommend
We have booked our package holidays with Hays Travel for years and have always received excellent service. The staff are efficient, polite and friendly and nothing seems to phase them!
March 26, 2026
Reply from Hays Travel - Westbourne
Thank you for your kind comments. It is a pleasure to be booking your holidays :)
Tanya is absolutely brilliant!!
Tanya is absolutely brilliant!!
Nothing ever problem
Always happy and laughing
And always goes above and beyond
She is a super star !
March 26, 2026
Reply from Hays Travel - Westbourne
Dear Mr Berry, thank you so much for your lovely review, it means a lot to me. It is always a pleasure booking your holidays and I look forward to seeing you again soon. Tanya :)
Sean worked very hard to get me a very…
Sean worked very hard to get me a very good deal on my cruise. Very good service
March 25, 2026
Reply from Hays Travel - Westbourne
Thank you for your kind comments, it is always a pleasure to help you and the family with your bookings. I am sure you will have a lovely time, and I look forward to seeing you again soon.
Kind regards
Sean
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