Paula made the booking of a cruise very easy and she explained each step of the process very clearly. Her actual experience and knowledge of the ship was invaluable in helping us book the right cruis... See more
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All the staff at Hays Westbourne are extremely helpful, especially Sophie this time round. With having to cancel a river cruise on the Rhine because the water level was too low, she has helped us book... See more
Company replied
Always a pleasure to go into Hays Westbourne!! The staff are always helpful, friendly and welcoming, all having smiles on their faces!! Simon and Paula are amazing through helping with the bookin... See more
Company replied
We visited Hays Travel last week and spoke with Sean about booking a Cruise to the Norwegian Fiords. He spent a lot of time with us giving details of several cruises. We went away and spoke about... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
68 Poole Road, BH4 9DZ, Westbourne, United Kingdom
- 01202 765406
4.9
Excellent
806 reviews
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Excellent
James, was very good and gave us an amazing deal. He found the right destination for us and showed us different options!
June 7, 2026
Reply from Hays Travel - Westbourne
I am glad I was able to help you with finding your perfect holiday
Good service
June 3, 2026
Reply from Hays Travel - Westbourne
Thank you for your review. We are always happy to help :)
Tanya in Hays in Westbourne was patient…
Tanya in Hays in Westbourne was patient and helpful as we chose our holiday.
June 7, 2026
Reply from Hays Travel - Westbourne
Thank you for taking the time to write a review, your booking is appreciated and it was a pleasure booking your holiday. Thank you.
As always Hayes Travel
As always Hayes Travel, and Simon this time, were super helpful & patient. We've booked many holidays through them and each time you leave feeling confident with the arrangements made 🙂
June 6, 2026
Reply from Hays Travel - Westbourne
Thankyou so much for your lovely comment
Tavira
Pleasant and professional very helpful and Tanya went out of her way to get things sorted thanks Hayes of bournemouth
June 4, 2026
Reply from Hays Travel - Westbourne
Thank you so much for leaving your review, your booking is appreciated and we hope you have a lovely holiday in Tavira. Thank you Tanya and Sophie :)
Nothing to particularly to love or…
Nothing to particularly to love or hate. Did not really advise just took the cruise lines deal.
May 30, 2026
Reply from Hays Travel - Westbourne
Thank you for taking the time to reply,and I am sorry you feel this way. Following on from your conversation with my colleague James, due to this booking being made on board we are only able to offer you flights for your financial protection through the cruise line that you booked with. If you would like to discuss this any further then please feel free to give me a call or pop in and see me.
Kind regards, Sean
Branch Manager
Reply from Hays Travel - Westbourne
Thankyou so much - its always a pleasure to help you book your holidays :)
The member of staff Simon
The member of staff Simon, helps by guiding me through my regular bookings. Is always helpful.
May 30, 2026
Reply from Hays Travel - Westbourne
Thankyou - I always enjoy our chats on a Friday - brightens my week up
Reply from Hays Travel - Westbourne
Thanks so much - so happy I was able to help you book your holiday
I have been dealing with Westbourne…
I have been dealing with Westbourne office for over ten years. The staff Vicky (R.I.P) than Rebecca now Shurn and new young staff . Nothing is to much trouble and always willing to help keep up the good work.
May 14, 2026
Reply from Hays Travel - Westbourne
Thank you for you review of the service we provide. Always lovely to see you and help you. See you again soon, Sean and team
Saw Tanya in Westbourne branch
Saw Tanya in Westbourne branch, excellent service and vast knowledge. She did everything for us and took all the stress away
May 28, 2026
Reply from Hays Travel - Westbourne
It was a pleasure booking your holiday . Thank you so much for the lovely review, it is most appreciated. Tanya :)
A travel agent who works hard to deliver
Once again, Simon C. at Hays Westbourne helped us achieve exactly the Cunard cruise booking we were after within minutes of it going on sale. We are so pleased to have someone who understands our preferences and works so well to deliver. Thank you again, Simon.
May 20, 2026
Reply from Hays Travel - Westbourne
Thankyou for a lovely review - its always a pleasure helping you book your cruises
Very Helpful and knowledgeable staff
Sean has worked hard in arranging our itinerary including researching hotels and flights. He is very knowledgeable, helpful and always pleasant to deal with.
May 24, 2026
Reply from Hays Travel - Westbourne
Thank you for your kind comments, it is always a pleasure to help you, and this will be an amazing holiday. I hope you are enjoying this lovely weather and I look forward to speaking to you again soon.
Kind regards
Sean
Reply from Hays Travel - Westbourne
Thank you for booking with us again, and I am glad we managed to get the cabin you wanted. If there is anything else I can help you with please let me know.
Kind regards
Sean
Super, duper Hays of WestbourneAll of our dealings with Hays Travel in…
All of our dealings with Hays Travel in Westbourne are superb., Extremely helpful, extremely knowlegeable, and always with good humour. Cannot fault them.
May 19, 2026
Reply from Hays Travel - Westbourne
Thank you for your lovely comments, it is always a pleasure to help you with your holiday plans, and so glad we managed to get the better price for you. I look forward to seeing you again soon,
Kind regards
Sean
From initial telephone enquiry to…
From initial telephone enquiry to collecting travel documents an hour later the service was incredibly good.
Cant fault them.
May 16, 2026
Reply from Hays Travel - Westbourne
Thank you for your kind comments, it was a pleasure to get your holiday booked for you, and we look forward to seeing you again soon.
Tanya
Didn't respond to an important email…
Didn't respond to an important email relating to a flight change.
May 9, 2026
Reply from Hays Travel - Westbourne
We are very sorry to read your review and we would very much like the opportunity to discuss this with you. We are unaware of this email and we have tried to call you about it this morning. Please can you give either Simon or myself, Sean a call at your convenience.
Many thanks
The people were lovely and so helpful…
The people were lovely and so helpful they didn’t try to sell me the most expensive one which I know some places have done to my family members which was lovely.
May 9, 2026
Reply from Hays Travel - Westbourne
Thank you so much for your review. Always good to get such great feedback. Paula
Veryhelpful and informative staff.
May 8, 2026
Reply from Hays Travel - Westbourne
Thank you for your kind comments, I am glad we managed to get the holiday booked for you and if I can help with anything else please let me know.
Kind regards
Sean
Excellent results
We always use the Westbourne branch as all the staff are very friendly and the atmosphere is great also very helpful in finding what we are looking for.
May 12, 2026
Reply from Hays Travel - Westbourne
We're so happy to hear you always choose our Westbourne branch! We appreciate your kind words about our friendly staff and helpful atmosphere.
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