Paula made the booking of a cruise very easy and she explained each step of the process very clearly. Her actual experience and knowledge of the ship was invaluable in helping us book the right cruis... See more
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All the staff at Hays Westbourne are extremely helpful, especially Sophie this time round. With having to cancel a river cruise on the Rhine because the water level was too low, she has helped us book... See more
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Always a pleasure to go into Hays Westbourne!! The staff are always helpful, friendly and welcoming, all having smiles on their faces!! Simon and Paula are amazing through helping with the bookin... See more
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We visited Hays Travel last week and spoke with Sean about booking a Cruise to the Norwegian Fiords. He spent a lot of time with us giving details of several cruises. We went away and spoke about... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
68 Poole Road, BH4 9DZ, Westbourne, United Kingdom
- 01202 765406
4.9
Excellent
805 reviews
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Reply from Hays Travel - Westbourne
Thank you for your lovely 5-star review! I am so pleased to hear that you found our service to be efficient, helpful, and friendly. I appreciate your kind words.
Kind Regards
Tanya
Reply from Hays Travel - Westbourne
Thankyou so much for your kind comments
Reply from Hays Travel - Westbourne
Thank you for your review. I am glad to be of service and we will be in touch nearer the time to arrange your tickets. Rebecca :)
Hurrah for Hayes Travel
All staff are knowledgeable and efficient which helps to have a face to face meeting and able to discuss any holiday plans.
Sean is great and happy to answer my queries and research the locations.
July 13, 2026
Reply from Hays Travel - Westbourne
Thank you for your lovely comments, I am glad we were able to get you booked on this fantastic holiday. Please feel free to let me know if you have any other questions and I will be happy to help. We look forward to seeing you again soon.
Kind regards
Sean
Hays as always were helpful &sorted out…
Hays as always were helpful &sorted out what we were looking for. When it’s complicated they make it simple.
July 9, 2026
Reply from Hays Travel - Westbourne
I am glad we were able to help you find your perfect holiday
Have used Hayes Travel for various…
Have used Hayes Travel for various holidays. This is our first cruise so found the help and information given on accommodation, location, dress code very useful. They are always friendly and nothing too much trouble. Would not go anywhere else.
July 10, 2026
Reply from Hays Travel - Westbourne
Thank you for your very kind comments. It was a pleasure to assist you in booking this fantastic trip. If you have any further questions please don't hesitate to contact us. We look forward to seeing you again soon.
Kind regards
Sean
Extremely Helpful
James was extremely helpful when booking our recent holiday to Madeira
July 2, 2026
Reply from Hays Travel - Westbourne
I am glad I was able to help, hope you have an amazing holiday
Tanya was very professional & helpful.
July 9, 2026
Reply from Hays Travel - Westbourne
Thank you for your lovely feedback! I am so pleased to hear that you had such a positive experience.
Kind Regards
Tanya
Reply from Hays Travel - Westbourne
Thank you for your 5* review. It was a pleasure to arrange your 1st cruise, one of many to come I am sure. Let me know if you have any questions. Rebecca :)
We booked our holiday with Hayes…
We booked our holiday with Hayes because they are so helpful and knowledgeable in this respect and thank you Shaun for all your help in booking our holiday. John Glover
June 30, 2026
Reply from Hays Travel - Westbourne
Thank you for your kind comments, it's always our pleasure to help you with your holiday arrangements. I am sure you will have a great time, and you'll be glad to get away. We look forward to seeing you again soon.
Kind regards
Sean
Shop was nice and quiet so we were seen…
Shop was nice and quiet so we were seen straight away by James with whom I had been liaising regarding a specific holiday cruise.
James was very knowledgeable about the cruise and ports we wanted. We booked!
July 1, 2026
Reply from Hays Travel - Westbourne
Glad I was able to help, hope you have an amazing holiday
Sophie was excellent
Sophie was excellent , friendly , efficient , professional and explained everything in detail.
July 1, 2026
Reply from Hays Travel - Westbourne
Thank you for you lovely feedback. It was a pleasure booking your holiday!
Kind Regards
Sophie
Our bookings were sorted and made
Our bookings were sorted - Best flights in our chosen days identified and booked.
June 27, 2026
Reply from Hays Travel - Westbourne
Thank you for your positive review, it was a pleasure making your holiday arrangements :)
Sean is always helpful professional and…
Sean is always helpful professional and friendly and I have complete confidence in him and the company.
June 21, 2026
Reply from Hays Travel - Westbourne
It is always a pleasure to help you and the family with your holiday arrangements. I am sure you will have a great time with the celebrations, and I look forward to hearing from you again soon.
Kinds regards
Sean
Brilliant
Very friendly and knowledgeable. Organised another holiday for us resolving all possibilities difficulties and offered suitable alternatives.
June 26, 2026
Reply from Hays Travel - Westbourne
Thank you for your wonderful feedback! I am so pleased to we could help you organize your holiday and resolve any potential difficulties.
Kind Regards
Tanya
Hays Travel
James coming on leaps and bounds.
James, not being able to make two internal accounts marry together, with Simon's help created my short holiday as quickly as was possible.
Sean the Branch Manager at Hays Westbourne runs a great travel agency with a strong core team.
June 25, 2026
Reply from Hays Travel - Westbourne
We're so happy to hear that our team was able to assist you efficiently with your holiday plans. We appreciate you acknowledging the dedication of our colleagues. Thank you for your wonderful feedback!
Kind Regards
Hays Travel
Always a pleasure to visit Hays Travel…
Always a pleasure to visit Hays Travel knowing they will arrange requirements for all my holiday needs.
With their expertise I have always felt confident booking with them and would highly recommend this company.
June 16, 2026
Reply from Hays Travel - Westbourne
Thank you for your wonderful review! We are so pleased to know you feel confident booking with us and that we can always arrange your holiday needs. We appreciate your recommendation!
Kind Regards
Hays Travel
Great service from all staff at…
Great service from all staff at Westbourne as usual.
Booking process excellent
June 21, 2026
Reply from Hays Travel - Westbourne
Thank you for your 5* review and returning to us again. We enjoy helping you find your holiday and look forward to seeing you again soon. Rebecca :)
Staff at Westbourne were incredibly…
Staff at Westbourne were incredibly helpful and dealt with us patiently and professionally
June 19, 2026
Reply from Hays Travel - Westbourne
Thank you for your honest review. We always try our best to find the right holiday for our customers and allowtime to consider the options. I am so glad you decided to book yesterday and look forward to seeing you in the branch again soon. Rebecca :)
Excellent
James, was very good and gave us an amazing deal. He found the right destination for us and showed us different options!
June 7, 2026
Reply from Hays Travel - Westbourne
I am glad I was able to help you with finding your perfect holiday
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