As always my contact with the Team at Hays was amazing, on this occasion I e mailed the Team as I had no opportunity to go into the office and the sorted everything out for me in a few short e mails.... See more
Company replied
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See what reviewers are saying
Was great experience having a hard time trying to pick somewhere to go between me and my hubby can be a nightmare. Nicole done a great job find us hopefully a dream holiday
Company replied
Nicole was so VERY helpful friendly and seemed genuinely interested in getting my booking exactly right for my needs First class service as always from Hayes
Company replied
As per usual, really pleasant greeting for us on our tenth Hayes booked holiday. Staff very custome aware and very helpful. We are impressed by the company and its, staff, prices compare to on-line q... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
34 High Street, BS23 1EZ, Weston Super Mare, United Kingdom
- 01934806180
4.9
Excellent
1K reviews
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Zoe our agent was very helpful looked…
Zoe our agent was very helpful looked at a lot of hotels for us and helped us pick our Holiday. Very pleased with her and Hays Travel.
July 19, 2026
Reply from Hays Travel - Weston Super Mare
Thanks for your lovely feedback :) - Zoe
Reply from Hays Travel - Weston Super Mare
Thank you for your lovely feedback!
The 2 girls went above and beyond to…
The 2 girls went above and beyond to get us to our destination.
Will be and have been recommending Hay's to everyone.
July 10, 2026
Reply from Hays Travel - Weston Super Mare
Thank you for your lovely feedback!
The Salespeople
July 9, 2026
Reply from Hays Travel - Weston Super Mare
Thank you for taking the time to review us!
Excellent service
Nicole was so helpful when booking a family holiday, she dealt with all our requests and questions and nothing was too much trouble.
July 16, 2026
Reply from Hays Travel - Weston Super Mare
Thank you so much for your lovely feedback!
Always Very helpful staff
Always Very helpful staff. Nothing is to much trouble. Ask any question and they will help. Best holiday shop, that's why I go to Hayes Travel.
July 16, 2026
Reply from Hays Travel - Weston Super Mare
Thank you for kind feedback :) - Emily
Very helpful advisor who spent a lot of…
Very helpful advisor who spent a lot of time helping me
July 7, 2026
Reply from Hays Travel - Weston Super Mare
Thank you for your kind feedback!
Nicole was very honest helpful and…
Nicole was very honest helpful and explained everything in detail we have met her before when me and my daughter went to las vegas and she really is a good ambassador for the company
July 7, 2026
Reply from Hays Travel - Weston Super Mare
Thank you for your lovely feedback!
Reply from Hays Travel - Weston Super Mare
Thank you for your review!
Reply from Hays Travel - Weston Super Mare
Thank you for your review!
Professional service
Amelie was very helpful and appeared knowledgable . Very happy with the service
July 9, 2026
Reply from Hays Travel - Weston Super Mare
Thank you for your kind words :)
Good efficient service
July 9, 2026
Reply from Hays Travel - Weston Super Mare
Thank you for the positive feedback : )
Reply from Hays Travel - Weston Super Mare
Thank you for booking with us again and your kind words :)
Excellent service from Ameliie
July 8, 2026
Reply from Hays Travel - Weston Super Mare
Thank you for your review!
Zoe booked this cruise for us we saw…
Zoe booked this cruise for us we saw the offer and she took a lot of time to answer all our questions and explained everything. Very happy
July 4, 2026
Reply from Hays Travel - Weston Super Mare
Thank you for booking with Hays travel! it was lovely to meet you all :)
The honest knowledge of the staff was…
The honest knowledge of the staff was very reassuring when choosing the location and extras for my holiday.
June 24, 2026
Reply from Hays Travel - Weston Super Mare
Thank you for your review!
Staff were nice and helpful read all print and policies before booking
Staff were nice and helpful. Gutted to see the holiday a lot less at TUI! After reading all terms and conditions I feel this should have been explained at the time of buying the holiday and what the responsibility of the deposit and payments. (Lots of hidden items we were not made aware of)
June 28, 2026
Reply from Hays Travel - Weston Super Mare
Thank you for taking the time to leave your review. We're so pleased to hear our team were friendly and helpful, although we're sorry to hear you were disappointed by the price you later saw.
As holiday prices are set by our suppliers, they can fluctuate, but if the price changes within 24 hours of booking we're happy to contact the supplier and, where possible, have the booking updated.
We're also sorry you felt the deposit and payment terms weren't explained clearly. We appreciate your feedback and will use it to help ensure these are communicated more clearly in future.
- Nicole, Branch Manager
An hour before we walked into the wsm…
An hour before we walked into the wsm Hays branch we suddenly made our minds up to have a quick low cost holiday. An hour after we walked into the shop we drove home with exactly that with 4 days to pack before 7 days in Gran Canarias Puerto Rico resort apartment. Emily was quick efficient knowledgable with one tiny exception, if we could pay by card she 3,4,or 5 days before we were due to go but then neither did anybody else in the shop. It didnt matter because we just went in the bank next door and paid cash just in case. My only query is have any of them found out yet? A most enjoyable hour spent in the branch and a pleasure to watch ALL of the staff trying to get an answer. Look forward to seeing you all next time we get a few days off
June 27, 2026
Reply from Hays Travel - Weston Super Mare
Thank you for taking the time to leave a lovely review :-) We are all firmly in the know now haha!
Weston super mare staff are great very…
Weston super mare staff are great very helpful towards 3 my holidays they deserve all stars
June 21, 2026
Reply from Hays Travel - Weston Super Mare
Thank you for your positive feedback and booking with us again Thanks Steph :)
Nicole was extremely helpful very…
Nicole was extremely helpful very pleasant and could answer all my queries
June 26, 2026
Reply from Hays Travel - Weston Super Mare
Thank you for your kind review :)
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