The lady that helped us was so patient and understanding. We gave a very long list of our requirements and she managed to find us something that fit perfectly. As my mum has mobility issues she also c... See more
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See what reviewers are saying
Chloe was amazing, she has helped us to plan a bespoke trip for our Silver Wedding trip. Nothing was too much trouble and she has made sure all flights, transfers, main excursion, cruise and hotels ar... See more
Company replied
We had in mind dates resort and star ratings for the holiday we were looking for. The staff found us a good deal within our budget and just what we were looking for. She had good knowledge of the area... See more
Company replied
The staff are professional, friendly and knowledgeable. Allissa was really patient with us when we were trying to make up our minds. We use Hays Travel all the time for peace of mind to ensure we don'... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
56a Leeds White Rose Shopping Centre, LS11 8LL, White Rose, United Kingdom
- 01138275451
4.9
Excellent
2K reviews
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Reply from Hays Travel - White Rose
We're happy to hear that your experience was fast and easy. We appreciate your positive feedback about the service.
Always a very warm friendly experience…
Always a very warm friendly experience at Hays in the White Rose. All the members of staff are really welcoming. It’s a busy little travel agents, which speaks for itself really. On this occasion, Luke had already done lots of spade work, so that when we went in to see him he had all the information to hand for us. Would always recommend this travel agency, nothing is too much trouble and they always go the extra mile.
May 10, 2026
Reply from Hays Travel - White Rose
We appreciate you sharing your positive experience at our White Rose location. We're happy to hear that our team made you feel welcome and that you found our service helpful and efficient. We're glad we could assist you and meet your needs.
Reply from Hays Travel - White Rose
We appreciate your kind words and are so glad that you found our assistant to be helpful, friendly, and knowledgeable during your visit.
Reply from Hays Travel - White Rose
We're so happy to hear that our team member was helpful in finding hotels that suit your needs. Thank you for sharing your positive experience!
Seen the holiday to Disney land Paris…
Seen the holiday to Disney land Paris on facebook, rang the number and booked straight away no problems
May 8, 2026
Reply from Hays Travel - White Rose
We're happy to hear that booking your Disneyland Paris holiday was so easy! Thank you for sharing your positive experience with us; it means a lot.
Reply from Hays Travel - White Rose
We appreciate you sharing your positive experience; we're so glad we could be helpful to you during your visit.
Amazing service from Charlee.
Amazing service from Charlee securing us a great deal. 5 star all the way!
May 8, 2026
Reply from Hays Travel - White Rose
We're happy to hear that you received amazing service and a great deal. Thank you for taking the time to leave us a 5-star review!
Efficiently dealt with
As always, I was dealt with in a professional and efficient nanner
May 8, 2026
Reply from Hays Travel - White Rose
We appreciate you taking the time to leave us such a fantastic review. We are so happy to hear that we dealt with your needs professionally.
The assistant was excellent
The assistant was excellent, professional, helpful and friendly listening to all my needs and finding the perfect trip for me
May 8, 2026
Reply from Hays Travel - White Rose
We are so happy to hear that our assistant provided excellent, professional, and friendly service while finding the perfect trip to meet all your needs.
Great service
Knowledgeable assistant chloe ,friendly and was more than happy to go through any suggestions we had helped us narrow down to our final choice
May 8, 2026
Reply from Hays Travel - White Rose
We're so happy to hear that you found our assistant helpful and friendly! We appreciate you taking the time to leave us such a wonderful review.
Reply from Hays Travel - White Rose
We appreciate you taking the time to leave us this wonderful review. We are so happy to hear that you found our team member helpful and knowledgeable.
Reply from Hays Travel - White Rose
We appreciate your kind words! We're so happy to hear that our assistance made your booking experience easy and enjoyable.
Chloe was helpful and patient.
Chloe was helpful and patient.
Gave me excellent advice and options.
May 6, 2026
Reply from Hays Travel - White Rose
We appreciate your feedback and are so happy to hear that you found our service helpful and that you were given excellent options.
Yippeeeeeeeee
The agent Kealie welcomed us into the store and was very kind and helpful,she scanned the web and found the best deal for us within our budget and visa time limits..couldn’t fault her.
May 5, 2026
Reply from Hays Travel - White Rose
We appreciate you taking the time to share your experience. We're so happy to hear that the agent was able to find the best deal within your budget and time limits!
Friendly staff
Friendly staff polite the booking process was easy Looking forward to our holidays always a pleasure coming into store
May 6, 2026
Reply from Hays Travel - White Rose
We appreciate you taking the time to leave us such a great review! We're so glad to hear that you find booking with us a pleasure.
Extremely helpful staff
Extremely helpful staff. Really easy to book with them. Fab service
May 5, 2026
Reply from Hays Travel - White Rose
We appreciate you taking the time to leave us such a wonderful review! We are so glad that our team could provide such great service and easy booking.
Lovely friendly staff nothing too much…
Lovely friendly staff nothing too much trouble this is why I book all my holidays with Hayes at the White Rose
May 1, 2026
Reply from Hays Travel - White Rose
We appreciate you taking the time to leave us such a wonderful review. We're so glad our friendly staff made your booking experience great.
Cole was very patient & listened to all…
Cole was very patient & listened to all we asked. We were with her more than an hr. We were inquiring about 2 holidays. Went home with all information & rang later in day as she was working while 9. We booked both the holidays. Great customer service.
April 29, 2026
Reply from Hays Travel - White Rose
We're so happy to hear that you felt listened to and well-assisted! It's great that we could help you find what you were looking for and provide excellent customer service.
The staff are always polite
The staff are always polite, friendly and offer a good service. They are happy to look at options. They take into account the type of holiday and customer requirements.
We have booked with them many times at the White Rose Leeds and one member inparticular stands out going the extra mile... Keely.
May 3, 2026
Reply from Hays Travel - White Rose
We appreciate you taking the time to share your kind words. We're happy to hear that our team offers a friendly and helpful service, tailoring options to your needs. Thank you for your continued bookings!
Charlie was lovely helpful polite can't…
Charlie was lovely helpful polite can't thank her enough for her help
May 2, 2026
Reply from Hays Travel - White Rose
We appreciate you taking the time to share your experience. We're so happy to hear that our service was helpful and polite!
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