The lady that helped us was so patient and understanding. We gave a very long list of our requirements and she managed to find us something that fit perfectly. As my mum has mobility issues she also c... See more
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Chloe was amazing, she has helped us to plan a bespoke trip for our Silver Wedding trip. Nothing was too much trouble and she has made sure all flights, transfers, main excursion, cruise and hotels ar... See more
Company replied
The staff are professional, friendly and knowledgeable. Allissa was really patient with us when we were trying to make up our minds. We use Hays Travel all the time for peace of mind to ensure we don'... See more
Company replied
The one thing that made my experience better was how Ellie was very understanding in what we wanted from our cruise booking. Excellent service. So Thankyou Mr G heptinstall
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
56a Leeds White Rose Shopping Centre, LS11 8LL, White Rose, United Kingdom
- 01138275451
4.9
Excellent
2K reviews
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Delivered exactly what we wanted
July 15, 2026
Reply from Hays Travel - White Rose
Martin Brunton,
We are so pleased to hear that we were able to deliver exactly what you were hoping for! Thank you for taking the time to share your positive experience with us.
Kind Regards
Hays Travel Leeds Whiterose
Brilliant
Brilliant! Very , very helpful lady had everything sorted for us with no hassle thank you
July 20, 2026
Reply from Hays Travel - White Rose
Mrs Smith,
Thank you for your fantastic feedback! We are so pleased to hear that our team member was able to assist you and sort everything out without any hassle.
Kind Regards
Hays Travel Hastings
Leeds White Rose
Leeds White Rose. We gave Jess all our info for a trip to Florida Disney. She came back quickly with a range of deals and then we followed up to select what we wanted and she packaged a great deal
Pleasure to do business with !
July 21, 2026
Reply from Hays Travel - White Rose
Mike Winnard,
Thank you for your wonderful feedback! We are so pleased to hear that you had such a positive experience and that we were able to put together a great deal for your trip. We appreciate your kind words.
Kind Regards
Hays Travel Hastings
Reply from Hays Travel - White Rose
Thank you for your lovely feedback! :)
Keeley from the White Rose office…
Keeley from the White Rose office looked after us, always the professional, sorted a new holiday and paid for our next holiday
July 20, 2026
Reply from Hays Travel - White Rose
Julie Collinson,
Thank you for your wonderful feedback! We are so pleased to hear that our team provided such professional and helpful service in arranging your new holiday.
Kind Regards
Hays Travel Hastings
The staff at the White Rose Shopping…
The staff at the White Rose Shopping Centre are brilliant. I trust them every time to find me my perfect holiday. Never been disappointed and I have 5 holidays booked with them this year.
July 19, 2026
Reply from Hays Travel - White Rose
Thank you for your lovely feedback! - Kealie
Chole was excellent very welcoming and…
Chole was excellent very welcoming and knowledgeable. She was able to answer all our queries and was extremely helpful. All the thing we have come to expect from Hayes Travel
July 19, 2026
Reply from Hays Travel - White Rose
Thank you for your lovely feedback! So glad we managed to find you your perfect cruise! - Chloe :)
Exceptional service from the team in…
Exceptional service from the team in the white rose shopping centre 10/10
July 16, 2026
Reply from Hays Travel - White Rose
Thank you so much for your wonderful review! We are thrilled to hear you received exceptional service from our team at the White Rose. We hope to see you again soon!
Reply from Hays Travel - White Rose
stuart,
Thank you for your wonderful 5-star review! We are so pleased to hear that you experienced great service and professionalism from our team. We truly appreciate your kind words.
Kind Regards
Hays Travel Birkenhead Grange
Knowledgeable assistance
Kealie provided professional, friendly assistance in finding us the best cruise deal. We’ve booked with her before, and once again she didn’t let us down.
Excellent service, and we’d happily recommend her to anyone looking to book a holiday.
July 15, 2026
Reply from Hays Travel - White Rose
Bronwyn Gregory,
Thank you so much for your wonderful review! We are delighted to hear that you consistently receive excellent service and that we could help you find the perfect cruise deal. We truly appreciate your kind words and recommendation.
Kind Regards
Hays Travel Hastings
Reply from Hays Travel - White Rose
Dee,
Thank you for your wonderful feedback! We are so pleased to hear that you found our service to be both informative and helpful. We truly appreciate your kind words.
Kind Regards
Hays Travel Hastings
Very Helpful and smiling Staff.
July 14, 2026
Reply from Hays Travel - White Rose
Thank you for your lovely review David! Glad we managed to get your holiday sorted - Chloe :)
Wonderful friendly informative…
Wonderful friendly informative assistant ella is very helpfully.
July 13, 2026
Reply from Hays Travel - White Rose
April,
Thank you for your wonderful feedback! We are so pleased to hear that our assistant was so helpful and informative. We truly appreciate your kind words.
Kind Regards
Hays Travel Hastings
Rhodes
Chloe at white rose shopping yesterday she sort out for us for booking Rhodes in 2027 she brills
July 12, 2026
Reply from Hays Travel - White Rose
Mrs husband,
We're so happy to hear about your excellent experience with our team member! We appreciate you sharing your positive feedback.
Kind Regards
Hays Travel Hastings
Brilliant service
Hays travel in the whiterose are always helpful and very friendly staff. Ella who we go to every time is always very helpful nothing is too much trouble and she always has a smile 😃 on her face. We feel she goes above and beyond to help us. Sorting everything from booking insurance right through to printing our luggage lables. Highly recommend
July 12, 2026
Reply from Hays Travel - White Rose
Customer Cherrell ,
Thank you for your wonderful feedback! We are so pleased to hear that you consistently have such a positive experience with our team. We truly appreciate your kind words and look forward to assisting you with future bookings.
Kind Regards
Hays Travel Hastings
Absolutely superb service from Alyssia…
Absolutely superb service from Alyssia at the white rose branch, highly recommended, we were in literally 10 mins and booked will defo use again 👍
July 12, 2026
Reply from Hays Travel - White Rose
It was a pleasure booking this holiday for you, i hope you have a wonderful time !! :) - Alyssia
Excellent friendly and knowledgeable…
Excellent friendly and knowledgeable service once again! Ella and Michelle were great in satisfying any concerns we had. Would definitely recommend Hays Travel and we will not hesitate in booking our next holiday with them.
July 1, 2026
Reply from Hays Travel - White Rose
Thank you for your wonderful feedback! We are so pleased to hear that our team provided excellent service and addressed all your concerns. We look forward to helping you with your next holiday!
Fantastic booking experience
We booked 2 holidays with Jess at The White Rose branch. She was absolutely fantastic finding us the best offers and flight times and refusing to give up until she had put together the package that we wanted.
July 9, 2026
Reply from Hays Travel - White Rose
Thank you for your wonderful feedback! We are so pleased to hear that you had such a positive experience with us and that we were able to find you the perfect holiday package. We appreciate your kind words.
Very happy staff and atmosphere
Very happy staff and atmosphere, happy to go thru every aspect of the holiday and tweaking it to suit myself perfectly and reassuring myself with any concerns or worries I have as a single traveller, this is the 4th overseas holiday this year all thru Hays, I wouldn't use anyone else
July 8, 2026
Reply from Hays Travel - White Rose
Thank you for your lovely feedback! - Charlee :)
Got kids names wrong and gave them…
Got kids names wrong and gave them double barrel first names.
Had to get them amended when getting boarding cards.
June 13, 2026
Reply from Hays Travel - White Rose
Stephen Shire,
We appreciate you sharing your experience. We understand how frustrating it must have been to have incorrect names on your booking and the inconvenience this caused with your boarding cards. We are reviewing our processes to prevent such errors.
Kind Regards
Hays Travel
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