Initially spoke to Mia and she gave us some info, after walking and doing some shopping my partner and myself went back and spoke to Emma and booked our 1st holiday away, she went through everything a... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Initially spoke to Mia and she gave us some info, after walking and doing some shopping my partner and myself went back and spoke to Emma and booked our 1st holiday away, she went through everything a... See more
Company replied
I have used Hays Travel previously to book time away.. Hays Travel is one of many travel agents that I use for traveling.. I find the staff friendly and helpful with information regarding ma... See more
Company replied
Caroline the advisor from the Wolverhampton branch was very helpful who helped us find an holiday for next year, which will be something to look forward too. ☺️
Company replied
Me and my wife popped in to Hays travel in Wolverhampton and quick and easily got our holiday to Tenerife booked by a young lady named poppy, she was very thorough and understanding and sorted everyt... See more
Company replied
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
2e Wulfrun Square, WV1 3HQ, Wolverhampton, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.

Reply from Hays Travel - Wolverhampton
Caroline has been fabulous from the moment we walked through the door
The phone calls and emails are easy to read/ listen to, the information is precise, the style is friendly but professional
We have enjoyed the experience so far, even though we still have some fine details to tidy up

Reply from Hays Travel - Wolverhampton

Reply from Hays Travel - Wolverhampton
Absolutely fabulous from start to finish.
The lady who helped us in your wolverhampton branch was brilliant.
Friendly, professional and couldn't help us enough.

Reply from Hays Travel - Wolverhampton
Went into your Wolverhampton branch and for the second year running, served by Emma Harris. So kind, patient, friendly and informative about holidays. We had an idea where we wanted to go so Emma told us all about the area, hotel and anything she knew. We have booked as a group to Cyprus for next year and all done and dusted, even booked us the seats on the plane. Can’t fault our experience.

Reply from Hays Travel - Wolverhampton
Caroline again was very helpful, polite and professional. She answered all our queries we had.

Reply from Hays Travel - Wolverhampton

Reply from Hays Travel - Wolverhampton
Emma was very helpful in finding me and my friend the best deal on a holiday which we are very happy with

Reply from Hays Travel - Wolverhampton

Reply from Hays Travel - Wolverhampton
Emma was extremely helpful and supportive.
She guided us well throughout the booking process.

Reply from Hays Travel - Wolverhampton
Have used this travel agent before very helpful and doesnt try to rush finds the perfect holiday for you to match your needs

Reply from Hays Travel - Wolverhampton
Met Emma today who helped us book our next cruise for 2026...we have just returned from a 2wk cruise who we previously booked with Caroline who wasn't available but Emma was brilliant so very happy...

Reply from Hays Travel - Wolverhampton

Reply from Hays Travel - Wolverhampton
Our local branch is Wolverhampton and Caroline Gunn8ng has bent over backwards to accommodate us on another cruise with P&O as we had to cancel the previous one and lost our deposit, however she found another cruise for us for 2027

Reply from Hays Travel - Wolverhampton
Ellie j fantastic really patient with me and very very helpful thumbs up to her would go to anyone else

Reply from Hays Travel - Wolverhampton
Wolverhampton branch.
Recently returned from an amazing holiday which was booked by Caroline who was wonderful with her support and knowledge. From the initial contact,keeping us up to date with everything even sorting out our foreign currency made our holiday stress free
Due to this extremely positive experience we did not hesitate to book our next holiday with the team. Yet again Caroline and her team were
knowledgeable and professional with what we needed. Thank you Caroline

Reply from Hays Travel - Wolverhampton

Reply from Hays Travel - Wolverhampton
Expert advice and knowledge.
Polite and courteous. Welcoming from the moment we stepped in store. Offered to follow up on other enquiry we had too.

Reply from Hays Travel - Wolverhampton
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.