Hays always gives a warm welcome and provides a very patient and excellent service. Raechel could not have been more helpful, finding us exactly what we were looking for. Hays is usually our first por... See more
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We have booked previous holidays with Hays and would always return now. We have chosen a big holiday for 2028 and Cat sent all relevant details and then sorted it all on our return to the shop so we a... See more
Company replied
Following the death of my wife in January and the need to cancel our planned holiday in September, Cat at your Yate office was so kind and helpful it encouraged me to book a holiday through you for 20... See more
Company replied
Cat was brilliant throughout the whole process. She was really helpful, answered all my questions, and made everything easy to understand. She also went out of her way to get me booked onto the same f... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
6 East Walk, BS37 4AS, Yate, United Kingdom
- 01454534036
4.9
Excellent
978 reviews
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Made to feel welcome from the moment we…
Made to feel welcome from the moment we arrived. Big thankyou to Jo who looked after us so well. Another holiday booked through Hays. Highly recommended.
January 16, 2026
Reply from Hays Travel - Yate
Thank you for your kind comments, it was a pleasure to book your cruise for you, and I hope that I can book your future holidays for you.
Thanks
Jo
Reply from Hays Travel - Yate
Thank you, hope you have a lovely time.
Excellent service
Excellent service
Greeted on arrival
Listened to my needs and answered all my questions
Lots on information given both verbally and visually
Rebecca gave me first class service
Would definitely recommend her and your company to family and friends
January 15, 2026
Reply from Hays Travel - Yate
Thank you for your great comments!
I hope you have a lovely holiday, Rebecca
Surprise get away
Kateryna and Sophie were very helpful to me as I tried to sort out a surprise get away for my husband.
Our communication was through emails, phone calls and in person which was all clear and accurate.
The holiday was sorted out within two days and I would happily use Hays travel for future trips.
January 14, 2026
Reply from Hays Travel - Yate
Penny, thank you very much for your nice review. Have a wonderful time with your husband! Kateryna
Staff in the shop was very…
Staff in the shop was very friendly,Rebecca was very helpful and friendly
January 14, 2026
Reply from Hays Travel - Yate
Thank you for your great comments!
Rebecca
Highly recommend
Highly recommend
Exceptional, personal service
They are friendly and helpful and nothing is ever too much trouble
I would never book my holiday with anyone else
January 7, 2026
Reply from Hays Travel - Yate
Thank you for your lovely comments, it was a pleasure to book your holiday.
Kind regards
Cat
Hays
The agent was very helpful and knowledgeable. There was no pressure and the premises were quiet and relaxed.
January 11, 2026
Reply from Hays Travel - Yate
Thank you for the lovely comments & 5* review it was my pleasure. Catalina
Agent Jo very knowledgeable and…
Agent Jo very knowledgeable and friendly . Always use hays for cruise shopping . Definitely recommend
January 12, 2026
Reply from Hays Travel - Yate
Thank you for your kind comments, it was a pleasure to book your cruise for you again, and I hope that I can book your future holidays/cruises for you.
Kind regards
Jo
Professional and friendly advisor
Friendly advisor. Very knowledgeable and able to answer all questions we had on our Holiday. Felt much more reassured than using the Holiday Company's direct web site.
January 10, 2026
Reply from Hays Travel - Yate
Thank you for your lovely comments, it was a pleasure to book your cruise for your anniversary, I hope that I can be of further help for your future holidays.
Kind regards
Jo
Another great booking experience with…
Another great booking experience with Emily! I wouldn’t book anywhere else! I definitely came out with a smile!
January 4, 2026
Reply from Hays Travel - Yate
Thank you! A pleasure as always! Emily :)
Great service
Our initial scope was quite broad and Isabelle did a great job of hearing our preferences and using them to eliminate the many options to get to a much more manageable number. She gave us the confidence that she understood the brief, and was decisive which quickly identified the perfect option.
January 10, 2026
Reply from Hays Travel - Yate
Thank you for your review, it was a pleasure to book your holiday - Belle
Reply from Hays Travel - Yate
Thank you for the 5* review we hope you have a great time.
I use this branch for booking my…
I use this branch for booking my holidays and have got to know the staff, as they have me, so is always a joyful experience
January 7, 2026
Reply from Hays Travel - Yate
Thank you for your lovely comments, it was a pleasure to see you as always, Cat :)
Busy and very friendly store couldn’t…
Busy and very friendly store couldn’t do enough to make sure I got the holiday I wanted
January 6, 2026
Reply from Hays Travel - Yate
Thank you for your great comments xx
Maria
Maria, at the Yate shop is always honest, helpful and has great experience at places I have looked and gone to with her help. Ann Brodin
December 30, 2025
Reply from Hays Travel - Yate
Thank you for your positive feedback always my pleasure in assisting in your travel plans.
Good efficient service
Good efficient service with friendly approach to their customers. This makes you feel you want to return to their shop.
January 3, 2026
Reply from Hays Travel - Yate
Thank you for the 5* review i hope you have a fabulous time and always lovely to see you both. Cat
very friendly made it easy & under…
very friendly made it easy & under stood what I required & explained every thing step by step
January 1, 2026
Reply from Hays Travel - Yate
Thank you for your kind comments, it was a pleasure to book your cruise, and I am sure that you wlll have a fantastic cruise and your daughter will enjoy her 1st cruise experience.
Kind regards
Jo
Belated Honeymoon trip
We went in to book a trip to Italy flying into Rome and out of Naples with a few nights stay in each as we want to see the sights. We were served in a polite, relaxed and professional manner making the whole process very straight forward.
December 29, 2025
Reply from Hays Travel - Yate
Stephen, thank you very much for your review. Have a fantastic honeymoon in Italy! Kateryna
Reply from Hays Travel - Yate
Thank you for your comments, it was a pleasure to book your holiday.
Kind regards
Sharon
EFFICIENT FRIENDLY SERVICE
EFFICIENT FRIENDLY SERVICE. UKRAINIAN GIRL VERY HELPFUL.
December 19, 2025
Reply from Hays Travel - Yate
Thank you for your kind comments, it was a pleasure to book your holiday.
Kind regards
Kateryna
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