Hays always gives a warm welcome and provides a very patient and excellent service. Raechel could not have been more helpful, finding us exactly what we were looking for. Hays is usually our first por... See more
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We have booked previous holidays with Hays and would always return now. We have chosen a big holiday for 2028 and Cat sent all relevant details and then sorted it all on our return to the shop so we a... See more
Company replied
Following the death of my wife in January and the need to cancel our planned holiday in September, Cat at your Yate office was so kind and helpful it encouraged me to book a holiday through you for 20... See more
Company replied
Very knowledgeable & helpful staff member, gave us many different options to get the cruise on the right date + within our combined budget. Excellent service.
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
6 East Walk, BS37 4AS, Yate, United Kingdom
- 01454534036
4.9
Excellent
976 reviews
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Helpful saleslady
Helpful saleslady, kept at it till we found exactly what we were after.
January 23, 2026
Reply from Hays Travel - Yate
Thank you for the 5* review have a fabulous time away. Cat
Kate was exceptional preparing lots of…
Kate was exceptional preparing lots of personal quotes and options. Will go back again.
January 28, 2026
Reply from Hays Travel - Yate
Thank you so much for the kind words! I’m really glad you found the quotes and options helpful. Hope you have a lovely holiday and ill look forward to your next visit!
Kate
I had fantastic service nothing was to…
I had fantastic service nothing was to much trouble
January 28, 2026
Reply from Hays Travel - Yate
Thank you for your lovely comments and the 5 * review and I hope those on the naughty table behave. Catalina
Very helpful
Very helpful , knowledgable , friendly staff . Nothing was too much trouble. First time cruisers and they took the time to go through everything . Highly recommend Hays Travel Yate.
January 27, 2026
Reply from Hays Travel - Yate
Thank you for your lovely words we hope you have a fabulous sailing.
Reply from Hays Travel - Yate
Thank you for the lovely comments it was my pleasure. Cat
Reply from Hays Travel - Yate
Thank you for your lovely comments, Have a fabulous time with your son. Catalina
Katerynia was very helpful
Katerynia was very helpful, and polte.
She helped us through the process, o problem.
Ckean tidy showroom.
January 26, 2026
Reply from Hays Travel - Yate
Linda, thank you for your review! Have a lovely holiday in Rhodes. Kateryna
Cruise
Went to the Hayes branch in Yate looking to book a cruise for my sisters 50th birthday. Cat made the booking fun and professional. I can not fault the service with her. She went out of her way to accommodate what we were looking for. There are 6 of us travelling and Cat managed to get us all together. Thank you Cat for your great service with a smile.
January 25, 2026
Reply from Hays Travel - Yate
Thank you for entrusting me with allowing to help you book this special cruise for the family we got the cabins in the end. i hope you all have a fabulous time. Catalina
Reply from Hays Travel - Yate
Thank you for the lovely comments have a great time away. Emily
Non pushy patient staff ( Rebecca and…
Non pushy patient staff ( Rebecca and Catalina) and listened to our wants and needs. We are exited to enjoy the Holiday we booked.
January 24, 2026
Reply from Hays Travel - Yate
Thank you for the 5* review and wonderful comments its our pleasure. Cat & Bec
Catalina was so helpful and understood what we wanted to achieve
Although we had done a bit of research online, I was not confident in finishing the purchase as there were other factors involved that I was unsure how to deal with. Catalina was so helpful and ensured we will get what we wanted to achieve. Thank you.
December 5, 2025
Reply from Hays Travel - Yate
Thank you for the glowing review I cant wait to hear how everything went. Catalina
Helpful and friendly staff nothing is…
Helpful and friendly staff nothing is to much trouble
January 23, 2026
Reply from Hays Travel - Yate
Thank you for the lovely feedback have a fabulous time when you go. Cat
My Hayes travel booking
Sharon the lady at the shop was very nice. Was able to answer my questions and those she couldn't or needed help from another assistant in the shop, a real team effort. I was given copies of my documents. The payment was easy and so efficient. I am glad I chose Hayes for a change. I wanted a different experience. Nothing was too much trouble all my questions were answered. Instructions were given to make my account to book excursions. I am now getting excited about my holiday.
January 15, 2026
Reply from Hays Travel - Yate
Thank you for the glowing 5* review have a fabulous time.
Reply from Hays Travel - Yate
We appreciate you sharing your experience. We are happy we could assist in finding you a wonderful cruise. Hope you have a lovely time.
Hays Travel
Jo
Excellent service
January 21, 2026
Reply from Hays Travel - Yate
Thanks for your great comments, it was a pleasure to book your holiday.
Kate
Jo our travel agent spent time looking…
Jo our travel agent spent time looking at different hotels and deals until we were happy with a package that worked for us.
We couldn’t fault her patience with us as we made our decision!
We cannot wait for our honeymoon.
January 14, 2026
Hayes a great place to book a holiday
We havent been into Hayes in Yate for a few years we thought the staff were Very welcoming , helpful and easy to talk to the whole experience was dealt with professionally and we felt comfortable in sorting out our holiday 😀
January 17, 2026
Reply from Hays Travel - Yate
Martyn, thank you so much for your review. Have a lovely holiday in Malta! Kateryna
Made to feel welcome from the moment we…
Made to feel welcome from the moment we arrived. Big thankyou to Jo who looked after us so well. Another holiday booked through Hays. Highly recommended.
January 16, 2026
Reply from Hays Travel - Yate
Thank you for your kind comments, it was a pleasure to book your cruise for you, and I hope that I can book your future holidays for you.
Thanks
Jo
Reply from Hays Travel - Yate
Thank you, hope you have a lovely time.
Excellent service
Excellent service
Greeted on arrival
Listened to my needs and answered all my questions
Lots on information given both verbally and visually
Rebecca gave me first class service
Would definitely recommend her and your company to family and friends
January 15, 2026
Reply from Hays Travel - Yate
Thank you for your great comments!
I hope you have a lovely holiday, Rebecca
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