Hays always gives a warm welcome and provides a very patient and excellent service. Raechel could not have been more helpful, finding us exactly what we were looking for. Hays is usually our first por... See more
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We have booked previous holidays with Hays and would always return now. We have chosen a big holiday for 2028 and Cat sent all relevant details and then sorted it all on our return to the shop so we a... See more
Company replied
Following the death of my wife in January and the need to cancel our planned holiday in September, Cat at your Yate office was so kind and helpful it encouraged me to book a holiday through you for 20... See more
Company replied
Very knowledgeable & helpful staff member, gave us many different options to get the cruise on the right date + within our combined budget. Excellent service.
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
6 East Walk, BS37 4AS, Yate, United Kingdom
- 01454534036
4.9
Excellent
976 reviews
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I came in to book a cruise with a…
I came in to book a cruise with a friend. And we where
assisted by a very helpful young girl Sophie. Who found us what we wanted. And explained and went through all the details to make sure it was what we wanted. And as we are both in our eighties, it was so nice to be spoken to in such a kind and friendly manner.
February 24, 2026
Reply from Hays Travel - Yate
Thank you for your lovely review! I am very glad i could help you throughout, have a lovely time! Sophie
Excellent service
Sophie was an excellent agent. She explained and booked everything very efficiently.
A very pleasant young lady.
February 19, 2026
Reply from Hays Travel - Yate
Thank you for your lovely comments!
Have a wonderful time on your cruise, Sophie
Very good service ,we were well looked…
Very good service ,we were well looked after and made to feel welcome in the shop.
February 9, 2026
Reply from Hays Travel - Yate
We appreciate you taking the time to share your experience. We're so glad that you felt welcome and well looked after in our shop.
Kateryna, Hays Travel
Well experience and very friendly staff…
Well experience and very friendly staff the very fact you can have trust in them.
February 10, 2026
Reply from Hays Travel - Yate
Thank you for your lovely comments, have a fabulous time back in Benidorm, Emily
Perfect service as usual.
We wanted a holiday for a family of eight, flying from two airports and arriving and departing on the same days.
Catalina did it again!
February 8, 2026
Reply from Hays Travel - Yate
Thank you for 5* review happy to help I like a challenge every now and then lol Have a fabulous family holiday. Cat
Patience and kindness
February 15, 2026
Reply from Hays Travel - Yate
Maurice, thank you! Have a great time in Porto :) Kateryna
Lady was very helpful
Lady was very helpful, especially as we were a bit vague. Very grateful she pointed out a sewage problem before we booked, which actually made us book a different destination. She couldn’t have been more helpful.
February 4, 2026
Reply from Hays Travel - Yate
Thank you for the amazing feedback have a great time.
Most helpful
The person that dealt with our questions was very helpful, looking up various cruises to fit in with the date we wished to go and the itinerary that we wanted to do.
We booked the cruise without feeling under pressure to do so.
February 12, 2026
Reply from Hays Travel - Yate
Thank you Mr Facey for you kind review. It was lovely to meet both of you
Sharon
Good service
All of the staff were very friendly and helpful, taking time to listen and answer all our concerns
February 11, 2026
Reply from Hays Travel - Yate
Trudy, thank you very much for your review! Have a great time in Vienna! Kateryna
Jo the agent that help us was so…helpful nothing was too much trouble. She is a credit to hays travel agents in yate and I hope when we go to book our next holiday she is there to help us .
Jo the agent that help us was so helpful nothing was too much trouble.She is a credit to hays travel and I hope when we go to book our next holiday she is there to help us .
February 5, 2026
Reply from Hays Travel - Yate
Thank you for the lovely 5*comments we hope you have a great time away.
Reply from Hays Travel - Yate
Thank you for your 5* review happy to help Cat
Booked the holiday we wanted very…
Booked the holiday we wanted very helpful member of staff.
February 8, 2026
Reply from Hays Travel - Yate
Thank you for the 5* review have a great time away
Great experience
Kateryna was very helpful friendly and informative make our booking very easy and smooth.
February 8, 2026
Reply from Hays Travel - Yate
Marie, thank you very much for such a lovely review. Have a wonderful time on your cruise! Kateryna
This was a fairly straightforward UK…
This was a fairly straightforward UK city break booking for Edinburgh in November. Rebecca's help and advice meant it was a quick and easy transaction.
February 6, 2026
Reply from Hays Travel - Yate
Thank you for the 5* review and lovely comments we hope you have an enjoyable time.
Cat as always was a fantastic help…
Cat as always was a fantastic help booking our holiday.very quick efficient and polite. It is always a pleasure to go into the branch. Every one is always friendly and has a smile.
February 6, 2026
Reply from Hays Travel - Yate
Rosemary,
We appreciate your kind words! It's great to know we could provide quick, efficient, and polite service. We're happy you enjoy visiting our friendly branch Cat
We booked a Cruise
We booked a Cruise . Sophie was very knowledgeable and answered all the questions we wanted to know .
February 7, 2026
Reply from Hays Travel - Yate
Thank you for your lovely review! Enjoy your Norwegian Fjords cruise, Sophie
Thorough search and tell for my…
Thorough search and tell for my requested future cruise , Rebecca the staff member was very pleasant welcoming and knowledgeable on my requirements
February 6, 2026
Reply from Hays Travel - Yate
Thank you for your kind comments and thank you for booking with me again, Rebecca
Friendly staff with experiance to ask…
Friendly staff with experiance to ask the right questions.
Help to print tickets & reservations for parking.
January 27, 2026
Reply from Hays Travel - Yate
Thank you for your lovely comments, have a great time in Japan, Emily :)
Hays staff will always guide us to a resort and hotel that will fit our needs and budget
Sharon assisted us in choosing our holiday to Rhodes, guiding us to a resort and hotel that would fit our needs and budget. There was no pressure, just helpful advice.
We always find that the staff of Hays (Yate) will always provide that little level of service & support to ensure that our holiday is exactly what we need.
Thank you 😊
January 31, 2026
Reply from Hays Travel - Yate
Thank you so much Mr and Mrs Wragg for your kind review .. Its always a pleasure to see you both
Many thanks Sharon
Very friendly and helpful staff
Very friendly and helpful staff, would highly recommend. I will definitely be going back again next year.
January 22, 2026
Reply from Hays Travel - Yate
Thank you very much for your review! Have a great time! Kateryna
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