Hays Travel - Yate Reviews 

My experience in booking a holiday was very good. Most helpful, patient and very knowledgeable.

Friendly efficient knowledgeable service. Very satisfied

Before we went into Hays we knew our holiday destination and approximate dates to travel - 3 nights in Lisbon staying in the 5* hotel, which our son recommended as being central and in a ‘flat’ area (important as we both have mobility limitations) after his city break in the capital last year. Then 1 week with family at their house further south in Portugal. Emily was very helpful with a friendly approach. Luckily the hotel was available for the days we requested, plus outbound flight from Bristol and return flight from Faro were at convenient times. Emily answered all our queries so we were happy to pay the full amount as the holiday is imminent in 2 months. The whole procedure was carried out within a short period due to Emily’s efficiency, experience & professionalism - thank you.

We always go to Hays Travel and we always have agood experience Emily was very helpful we often go to her for that very reason love Hays Travel all the staff are very good

Our travel agent made lots of suggestions for us based on what she knew from our previous booking. She remembered us as previous customers, remembered our last holiday and things about our booking. Superb customer service.

Friendly, knowledgeable staff

Always happy to go into Hays Yate. Isabelle was very helpful and found is a lovely hotel on lake Garda.
We are very much looking forward to our holiday

Katrina was very helpful & found everything we wanted for our holiday.

Rebecca was very helpful and patient, finding the right hotel in the right place and finding information and booking the extra trip

Plenty of helpful pleasant and friendly staff. I prefer to book with a person than do it on line. I’m fearful I may miss something important and miss a booking which might suit my needs better than that I had first thought of.
And- I’m less likely to be influenced by the advertising we are all bombarded with

Original quote was made by Cat, and we came back knowing exactly what we wanted. All information we needed and asked about was explained brilliantly.

The young assistant was very helpful.

The staff were very helpful, in helping us to find the right cruise

Another holiday booking with Rebecca.
Always happy to give advice and always finds the right holiday for me.
Each year I choose to book with Rebecca because I can always rely on her.
Totally recommend Rebecca for her professionalism and for being so approachable and friendly

Emily book us our holiday . She is quick , efficient and friendly . Makes booking a holiday easy😃 thanks Emily

We had researched & chosen hotel prior to our visit so confirming details was easy and straightforward.
Travel agent was polite and approachable checking all the details were correct before confirming booking.

very friendly staff member. Had easy access to holidays at destination requested

The service received was amazing, Emily was friendly, knowledgeable and helpful and provided some great choices of holidays. Once we booked, Emily explained all the next steps to expect leading up to the holiday which was great.

Interesting challenge set, and they came through with flying colours, time no issue , changes no problem. Excellent