We have booked previous holidays with Hays and would always return now. We have chosen a big holiday for 2028 and Cat sent all relevant details and then sorted it all on our return to the shop so we a... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Following the death of my wife in January and the need to cancel our planned holiday in September, Cat at your Yate office was so kind and helpful it encouraged me to book a holiday through you for 20... See more
Company replied
Very knowledgeable & helpful staff member, gave us many different options to get the cruise on the right date + within our combined budget. Excellent service.
Company replied
Cat was brilliant throughout the whole process. She was really helpful, answered all my questions, and made everything easy to understand. She also went out of her way to get me booked onto the same f... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
6 East Walk, BS37 4AS, Yate, United Kingdom
- 01454534036
4.9
Excellent
975 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service all round
Excellent service all round. Friendly, informative, comprehensive. Thank you Sharon!
June 22, 2026
Reply from Hays Travel - Yate
Thank you so much Mr Cowell for your kind review
Sharon
Reply from Hays Travel - Yate
Thank you for your lovely review have a great time visiting. Cat
Such a friendly welcoming atmosphere
Such a friendly welcoming atmosphere ! We have booked our cruises through Hays Travel Yate for many years now and never fail to be warmly welcomed. Emily, Cat and Jo have all helped us in the past and we feel like old friends ! Emily sorted out a few things for us this time and was an enormous help in our booking.
June 21, 2026
Reply from Hays Travel - Yate
Mrs Fisher,
Thank you for your wonderful feedback! We are so pleased to hear about your many positive experiences with us and that our team provided such excellent assistance. We truly value your loyalty.
Kind Regards
Hays Travel
A very friendly lady called Isabel
A very friendly lady called Isabel. Made the whole experience hassle free.
June 18, 2026
Reply from Hays Travel - Yate
Thank you for the review I hope you have a lovely time. It was a pleasure to book your holiday! Belle
Excellent service
Excellent service. Cat was very welcoming, friendly, knowledgeable and helpful in booking a cruise for May 2027. She went to great lengths in finding the best positioned cabin for our budget even checking the deck plans above and below to ensure the quieter location. Extremely satisfied customers. Thank you.
June 13, 2026
Reply from Hays Travel - Yate
Thank you for your amazing comments and the 5* review it was my pleasure in finding the right cabins for you I hope you have a fabulous time Catalina x
Usual excellent service from Emily at…
Usual excellent service from Emily at the Yate branch.
June 6, 2026
Reply from Hays Travel - Yate
Thank you for your lovely comments, have a fabulous holiday! Emily :)
Catalina served us
Catalina served us. She was a breath of fresh air! Nothing was too much trouble for her, she had a friendly smiley 😃 face the whole time, she definitely deserves a brilliant mention! We loved her! The whole booking process was fantastic & we will definitely look for her again next time!
June 12, 2026
Reply from Hays Travel - Yate
Hi Irene Thank you for your lovely 5* review and fabulous comments happy to help and assist you with your travel plans have a fab time Catalina
Great service
Great service and advice. Helpful staff and able to arrange flight from Bristol
June 4, 2026
Reply from Hays Travel - Yate
Thank you for your lovely comments, I hope you have a great time! Emily
Reply from Hays Travel - Yate
Thank you! Have a fab time on your cruise, Emily :)
Customer service was very good &…
Customer service was very good & helpful, polite & answered all our questions
June 8, 2026
Reply from Hays Travel - Yate
Thank you for your kind comments, have a lovely time in Gozo, Emily
Reply from Hays Travel - Yate
Thank you for the 5* review we hope you have a great time away.
Reply from Hays Travel - Yate
Kathleen, thank you! Have a lovely time in Malta. Kateryna
Easy process.
Staff member was very efficient and friendly.
The who process was very easy.
June 1, 2026
Reply from Hays Travel - Yate
Anne, thank you! Have a great time in Menorca . Kateryna
Katherina was a very kind
Katherina was a very kind, helpful, efficient, customer-oriented professional in managing my booking.
I left you completely satisfied.
Thanks to Katherina for that..
Because experiences in such cases are largely personal.
May 31, 2026
Reply from Hays Travel - Yate
Hi Szabina, thank you so much for such a lovely review! Enjoy your cruise ! :) Kateryna
I have booked many holidays with Hayes…
I have booked many holidays with Hayes over the years and always had a wonderful service. Emily was super helpful and friendly
May 29, 2026
Unprompted review
Reply from Hays Travel - Yate
Hi Jeremy, thank you very much ! Have a great time ! Emily
An easy visit as normal.
As always the team at Yate branch were super helpful and we booked with no trouble at all. We have used this branch for many years.
May 31, 2026
Reply from Hays Travel - Yate
Hi Steve, thank you very much! Have a wonderful time. Rebecca
Helpful and attentive
Helpful and attentive. As ever Jo puts a lot of work into finding us the best holiday she can and it always works a treat.
May 29, 2026
Reply from Hays Travel - Yate
Thank you for your kind comments, a pleasure as always
Regards
Jo
THANK YOU HAYS YATE STAFF
As always everyone in the Yate office was helpful and we got just what we wanted, we have used Hays in Yate for years and would never use anyone else.
May 28, 2026
Reply from Hays Travel - Yate
Thank you for the 5* review & lovely comments and for your continued Support over the Years Cat
Holiday booking experience
Rebecca was very helpful . There was no rush & all aspects of holiday discussed.
Insurance and car parking all sorted.
May 26, 2026
Reply from Hays Travel - Yate
We're so glad we could assist with your holiday plans. Your kind words are truly appreciated
Great help in deciding on a holiday in…
Great help in deciding on a holiday in lanzarote, gave us loads of advice about the area we chose.
May 23, 2026
Reply from Hays Travel - Yate
Thank you for your great comments,
Rebecca
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.