Booked a holiday over the telephone with Cara and found it a lovely, personable straightforward experience. I saw a holiday online and I really didn’t have the energy to travel into the branch. I fe... See more
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Enjoy visiting shop in town. Staff are friendly and very helpful 🙂 are prepared to search all destinations and hotels until they find the right place and budget you have for your holiday.
Company replied
We saw Molly who we have dealt with before. She recognised us and gave us a lovely welcome. Very efficient as usual. Answered all our queries and we were delighted to sign up for an 11 day holiday to... See more
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I was met by Sabina who immediately knew the hotel I was looking at. She took me through the flight and room options and I chose the ones that suited me best. Sabina then ttold me about seat bookings... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
14 Low Ousegate, YO1 9QU, York, United Kingdom
- 01904 310007
4.9
Excellent
873 reviews
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Enjoyable Holiday Booking Experience
Hays Travel Low Ousegate York, are always efficient and helpful when booking a holiday. Being a regular customer its always a pleasurable experience with great staff.
July 9, 2026
Underwhelmed with booking
I spoke to Sophia in the York branch and she was very helpful and knowledgeable. She found us what looks like the perfect holiday for our family. I could not fault her. However I emailed the York branch to book the holiday and unfortunately Sophia was not working. So I went ahead and booked with someone else and it was a disaster. We got the wrong hotel booked it was very confusing booking it then we got the right holiday and it was more money I didn’t get the same level of customer service I had had with Sophia. She would look at different dates to see which was the best deal. So I’ve booked a holiday I’m not convinced is the best deal. Very underwhelmed with it all. I wish I had just waited to book it through Sophia herself but wanted to make the most of the 0 deposit
July 11, 2026
Dealt with my query in a timely fashion…
Dealt with my query in a timely fashion and was happy with the suggestions for my holiday
July 2, 2026
Exceptional service and advice
Exceptional service and advice. A real pleasure to book a holiday with Hayes.
July 8, 2026
Wonderful young lady who dealt with my…
Wonderful young lady who dealt with my holiday booking
July 7, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Always helpful
July 5, 2026
Reply from Hays Travel - York
Thank you for your kind words :)
Hays Travel York
Reply from Hays Travel - York
Thank you for your kind words :)
Hays Travel York
Enjoy visiting shop in town
Enjoy visiting shop in town. Staff are friendly and very helpful 🙂 are prepared to search all destinations and hotels until they find the right place and budget you have for your holiday.
July 3, 2026
Reply from Hays Travel - York
Mr Carl Abbey,
Thank you for your wonderful feedback! We are so pleased to hear that our staff were friendly and helpful in finding the perfect holiday for you within your budget. We truly appreciate your kind words.
Kind Regards
Hays Travel York
As always Ruby was very efficient
As always Ruby was very efficient, friendly and amusing.
July 3, 2026
Reply from Hays Travel - York
Richard,
Thank you so much for your wonderful review! We are so pleased to hear that our team member was efficient, friendly, and amusing.
Kind Regards
Hays Travel York
We called in the York store to book…
We called in the York store to book another coach trip with Alpha travel, spoke to a girl called Molly, we have booked with her before many times, nothing complicated more a formality, always a smile from the rest of the staff and another nice experience.
July 2, 2026
Reply from Hays Travel - York
John,
Thank you for your lovely review! We are so pleased to hear that you had another nice experience and that our team provided excellent service. We appreciate your continued loyalty.
Kind Regards
Hays Travel York
The staff are very friendly and honest
The staff are very friendly and honest, sorted me out with what I wanted.
July 2, 2026
Reply from Hays Travel - York
David,
Thank you for your wonderful review! We are so pleased to hear that our staff were friendly and helpful in assisting you with what you wanted.
Kind Regards
Hays Travel York
Molly was amazing as usual
Molly was amazing as usual, she has booked a few holidays for me now & I will continue using her in future. Very helpful, informative & friendly.
July 1, 2026
Reply from Hays Travel - York
Beverley,
Thank you so much for your wonderful feedback! We are delighted to hear that you consistently have such a positive experience with us and that you find our team helpful, informative, and friendly. We truly appreciate your continued loyalty.
Kind Regards
Hays Travel York
Reply from Hays Travel - York
Thank you for your kind words :)
Hays Travel York
Excellent service by Molly.…
We saw Molly who we have dealt with before. She recognised us and gave us a lovely welcome. Very efficient as usual. Answered all our queries and we were delighted to sign up for an 11 day holiday to Rome.
Molly is a great asset to Hays.
June 30, 2026
Reply from Hays Travel - York
Hello,
Thank you for your wonderful review! We are so pleased to hear that our team member provided such a lovely welcome and was efficient in answering all your queries. We are delighted you signed up for your holiday to Rome.
Kind Regards
Hays Travel York
What a fantastic shop the whole team…
What a fantastic shop the whole team are so helpful and nothing is too much trouble they go above and beyond, and you never have to wait long to be served always loads of staff available
June 23, 2026
Reply from Hays Travel - York
Lilly,
Thank you for your wonderful feedback! We are so pleased to hear that our team was helpful and that you never have to wait long to be served. We truly appreciate your kind words.
Kind Regards
Hays Travel York
lovely helpful staff
June 28, 2026
Reply from Hays Travel - York
Thank you for your kind words :)
Hays Travel York
Reply from Hays Travel - York
Thank you for your kind words :)
Hays Travel York
Very helpful with my booking req
June 27, 2026
Reply from Hays Travel - York
Des,
Thank you for your wonderful feedback! We are so pleased to hear that you found our assistance with your booking request to be very helpful. We appreciate you taking the time to share your positive experience.
Kind Regards
Hays Travel York
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