Wouldn’t arrange my holiday with anyone else.Very experienced ladies in the York branch Almost a pleasure to spend my £ with them Please note I am not from Yorkshire Lancastrian born and bred
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On the 2 occasions we've visited the travel agents, first to book then to collect my tickets, everyone as been thoroughly warm and welcoming especially as im a nervous traveller. Very knowledgeable an... See more
Company replied
Booked a holiday over the telephone with Cara and found it a lovely, personable straightforward experience. I saw a holiday online and I really didn’t have the energy to travel into the branch. I fe... See more
Company replied
Booked a holiday through Ruby at Hays travel York she was so helpful and new exactly what holiday and hotel I was after truly amazing. Well done Ruby and thank you. Dave
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
14 Low Ousegate, YO1 9QU, York, United Kingdom
- 01904 310007
4.9
Excellent
904 reviews
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Wouldn’t arrange my holiday with anyone…
Wouldn’t arrange my holiday with anyone else.Very experienced ladies in the York branch
Almost a pleasure to spend my £ with them Please note I am not from Yorkshire Lancastrian born and bred
August 23, 2026
Booked a holiday through Ruby at Hays…
Booked a holiday through Ruby at Hays travel York she was so helpful and new exactly what holiday and hotel I was after truly amazing. Well done Ruby and thank you.
Dave
August 22, 2026
Relaxed,certainly not rushed…
From the start of the booking process Ruby was very helpful but not pushing any way.
August 19, 2026
Brilliant as usual
Brilliant as usual. Asked for a certain place and hotel and it was sorted. No problem. Staff are like family. Great service.
August 15, 2026
All roubnd great service
As ever, great service from simple package holidays to complicated bespoke tours. Staff always there to help.
August 13, 2026
The best place to book your holiday
Rebecca, Molly and the team were brilliant as always when we booked our latest holiday. They are very knowledgeable and great to deal with ❤️
August 4, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Cara at York Hayes travel was very…
Cara at York Hayes travel was very helpful and went through all our holiday requirements.
August 9, 2026
Reply from Hays Travel - York
Thank you so much for the lovely feedback
Excellent service as usual from Rebecca…
Excellent service as usual from Rebecca wouldn’t go anywhere else
August 8, 2026
Reply from Hays Travel - York
Thank you so much for the lovely feedback
The staff are always warm and…
The staff are always warm and welcoming. They are knowledgeable about the holidays and go that extra mile to find out if there's something they don't know. Would recommend.
August 6, 2026
Reply from Hays Travel - York
Thank you so much for the lovely feedback
My friend and I booked a holiday to…
My friend and I booked a holiday to Gran Canaria in November. She's just lost her husband and wants to get away. She's never been abroad before or on a plane so it will be a new experience for her. Rebecca was brilliant and really helped us with our choices.
July 28, 2026
Reply from Hays Travel - York
Thank you so much for the lovely feedback
I wasn't asked to take a seat
I wasn't asked to take a seat. All I wanted was a travel voucher for a present for someone. The process took a long time. I was asked for a lot of personal information. The receipt was three pages long. Totally a receipt for someone booking a holiday. And now I am getting emails from you which I don't want.
July 31, 2026
Reply from Hays Travel - York
Hi Marilyn, apologies if you wasn't asked to take a seat when visiting the store yesterday, I can only apologise. Unfortunately that is company process when buying a gift voucher and we do need to take your details in order to process through our system. I will remove you from our mailing list so you wont get any further emails many thanks for taking the time to send your review.
Excellent service
Excellent service. Nothing is too much trouble. Would never go anywhere else
July 29, 2026
Reply from Hays Travel - York
Thank you so much for the lovely feedback
Reply from Hays Travel - York
you are too kind thank you
Just love going into the York store on…
Just love going into the York store on Ouse bridge. Always get a warm welcome from all the staff especially molly and Rebecca. The other girls are just as nice. It’s a pleasure just to pop in when passing by as they always have a cheery smile and a few kind words go a long way. Will always book there. Nothing is to much trouble. Thanks girls x
July 5, 2026
Reply from Hays Travel - York
What lovely feedback I will be sure to pass this onto the girls
Pleasant experience
The staff were very pleasant, informative, knowledgeable and made the whole experience a pleasure. Will definitely tell family and friends to use Hays Travel
July 28, 2026
Reply from Hays Travel - York
Thank you for the lovely feedback
Cara was very friendly and efficient
Cara was very friendly and efficient. We were able to book the cruise we wanted with no hassle
July 28, 2026
Reply from Hays Travel - York
Thank you for the lovely feedback
Always go to the bridge street…
Always go to the bridge street branch,great set of girls,always go above and beyond for you,very helpful.we use them 3 times a year,wouldnt go anywhere else.
July 26, 2026
Reply from Hays Travel - York
Thank you for the lovely feedback
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