Wouldn’t arrange my holiday with anyone else.Very experienced ladies in the York branch Almost a pleasure to spend my £ with them Please note I am not from Yorkshire Lancastrian born and bred
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On the 2 occasions we've visited the travel agents, first to book then to collect my tickets, everyone as been thoroughly warm and welcoming especially as im a nervous traveller. Very knowledgeable an... See more
Company replied
Booked a holiday over the telephone with Cara and found it a lovely, personable straightforward experience. I saw a holiday online and I really didn’t have the energy to travel into the branch. I fe... See more
Company replied
Booked a holiday through Ruby at Hays travel York she was so helpful and new exactly what holiday and hotel I was after truly amazing. Well done Ruby and thank you. Dave
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
14 Low Ousegate, YO1 9QU, York, United Kingdom
- 01904 310007
4.9
Excellent
904 reviews
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Late getaway
Always professional and always very helpful,always a pleasure with no stress
June 6, 2026
Reply from Hays Travel - York
Angela Chelton,
Thank you for your wonderful feedback! We are so pleased to hear that you always have a professional, helpful, and stress-free experience with us.
Kind Regards
Hays Travel York
Reply from Hays Travel - York
Thank you for your kind words :)
Hays Travel York
We booked a holiday to Jersey.…
We booked a holiday to Jersey and our experience was excellent. Cara who booked it all was helpful, knowledgeable and friendly. We will definitely book there again.
June 3, 2026
Reply from Hays Travel - York
Marion,
Thank you for your wonderful review! We are so pleased to hear that our team member was helpful, knowledgeable, and friendly in assisting you with your holiday booking. We look forward to helping you again in the future.
Kind Regards
Hays Travel York
As always the york branch is both…
As always the york branch is both friendly and very helpful in booking another holiday
May 28, 2026
Reply from Hays Travel - York
Bob
Thank you for your wonderful feedback! We are so pleased to hear that our team in York was friendly and helpful in assisting you with your holiday booking. We truly appreciate your kind words.
Kind Regards
Hays Travel York
Booking our holiday.…
Sophia made booking our holiday so easy. Got us a great deal and followed up on everything she said she would do. We felt completely at ease with our booking.
June 3, 2026
Reply from Hays Travel - York
Hello
Thank you for your lovely review! We are so pleased to hear that your booking experience was easy and that you felt completely at ease.
Kind Regards
Hays Travel York
I was met by Sabina who immediately…
I was met by Sabina who immediately knew the hotel I was looking at. She took me through the flight and room options and I chose the ones that suited me best.
Sabina then ttold me about seat bookings, caar parking and the private ransfer that was needed. She was most helpful and gave me all the options and costs associated with them. I booked there and then. Haays and Sabina cannot be faulted.
June 1, 2026
Reply from Hays Travel - York
David Gregg,
We are so pleased to hear about your positive experience! It's wonderful that our team could assist with all aspects of your booking, ensuring you found the perfect options. Thank you for your kind words.
Kind Regards
Hays Travel York
Always help to he.p and very friendly
May 29, 2026
Reply from Hays Travel - York
Mr Hewitt,
Thank you so much for your kind words! We are so pleased to hear that our team was helpful and friendly. We truly appreciate your feedback.
Kind Regards
Hays Travel York
Rebecca is always really friendly and…
Rebecca is always really friendly and takes time to understand what sort of holiday we want and in our budget and finds us a great deal
May 19, 2026
Reply from Hays Travel - York
Rachael Hunt,
Thank you for your wonderful feedback! We are so pleased to hear that we were able to find you a great deal for your holiday.
Kind Regards
Hays Travel York
All the Staff friendly and helpful,the…
All the Staff friendly and helpful,the service was very good. staff helped with booking holiday and everything.
May 16, 2026
Reply from Hays Travel - York
Patricia,
Thank you for your fantastic feedback! We are so pleased to hear that our team was friendly and helpful, and that you received very good service with your holiday booking. We truly appreciate your kind words.
Kind Regards
Hays Travel York
Reply from Hays Travel - York
Thank you for the feedback!
As soon as we walked through the door…
As soon as we walked through the door we we're invited to take a seat and say what we were looking for.
As we weren't too sure that wasn't easy.!
However the young lady who helped us couldn't have been kinder, helpful and understanding, and found the perfect holiday for myself and my friend, both elderly ladies.
Many thanks,
Vivienne Clark
May 20, 2026
Reply from Hays Travel - York
Vivienne,
Thank you so much for your wonderful feedback! We are so pleased our team could assist you in finding the perfect holiday. We hope you have a fantastic trip!
Kind Regards
Hays Travel York
Reply from Hays Travel - York
Hi there,
We appreciate your kind words. We are so pleased to know you had an excellent experience with us.
Kind Regards
Hays Travel York
Professional as always
Professional as always. Becki was efficient in checking availability and booking the required holiday. Thank you very much.
May 14, 2026
Reply from Hays Travel - York
Penny,
We're so glad to hear you had such a positive experience! Thank you for your kind words and for choosing us.
Kind Regards
Hays Travel York
Superb travel agents
Would not go anywhere else to book my holiday. The staff are beyond amazing. They go above and beyond to help and sort everything you need. They work great as a team to support each other so customers get the absolute best.
May 14, 2026
Reply from Hays Travel - York
Vickie,
Thank you so much for your wonderful review! We are delighted to hear our team provided such an amazing experience and went above and beyond for you. We truly appreciate your loyalty.
Kind Regards
Hays Travel York
Did all our ‘homework’ first so quickly…
Did all our ‘homework’ first so quickly dealt with and sorted and left with the holiday we wanted . Thank you .
Spoilt by continuous phone ringing behind us . A busy Monday so can’t be helped .
Staff courteous as always .
May 12, 2026
Reply from Hays Travel - York
Angela,
We're so glad we could help you find your ideal holiday! We appreciate your feedback regarding the phone noise aswell.
Kind Regards
Hays Travel York
Popped in on the off-chance of a little…
Popped in on the off-chance of a little break somewhere in UK in July. As usual I leave things till last minute!! In no time found me an 8 day break in a hotel in Devon on the seafront. Lovely, friendly service and no pressures.
May 8, 2026
Reply from Hays Travel - York
Hi there,
We are so glad we could help you find a lovely 8-day break in Devon, even at the last minute! We appreciate your kind words about our friendly service.
Kind Regards
Hays Travel York
Cheerful helpful experienced staff
May 8, 2026
Reply from Hays Travel - York
Elaine,
We appreciate your kind words.
Kind Regards
Hays Travel York
Amazing customer service
Our experience was great, me and my friend have never booked a holiday before so thought it would be best to come in and get advice and help booking. The lady who served us was so helpful and friendly so appreciated, sadly I don’t remember her name but I would definitely recommend her services. Thank you so much!
May 6, 2026
Reply from Hays Travel - York
Jessica,
We appreciate you sharing your experience. We're so glad to hear that our team member was helpful and friendly during your first holiday booking. We will certainly pass on your kind words regarding the service you received.
Kind Regards
Hays Travel York
I went to Hay's for travel insurance
I went to Hay's for travel insurance. Sophia, the girl who organised it for me, was very friendly and helpful and patient too.
May 5, 2026
Reply from Hays Travel - York
Elizabeth,
We're happy to hear that your experience arranging travel insurance was positive. We appreciate your kind words regarding our team member's helpfulness and patience.
Kind Regards
Hays Travel York
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