HCE Reviews 132

I had a non-standard request. I spoke to Nathan on the phone who suggested that I write an email with my detailed questions.

Within 4 hours of doing so, Nathan had spoken to the manufacturer of the type of product I required, put me in contact with the manufacturer so that the manufacturer and I could have a detailed conversation on the phone, the manufacturer thought about which of his products would best suit my needs, the manufacturer let Nathan know, the particular product wasn't sold by HCE but they put it up on their website for me, and I was then able to pay for the product feeling as comfortable as I can be buying a product that I've never bought before.

Thank you Nathan and HCE! If I could give more than 5 stars, I would do so!

Great customer service, from real people with knowledge and common sense. I had an issue with a product I had purchased in June, HCE acted quickly, contacted the manufacturer and put me in touch directly. All concerned were amazing and the problem was solved the next day, by the manufacturer Fabulous service and aftercare, very happy customer.

Customer service very good.
I ordered something in error, and they managed the returns and refund processes very professionally, keeping me informed at all times..

Overall, this interaction and its outcome have been very positive.
The main aspects of the experience of dealing with this team include reliability, assiduous attention to details, expertise, and diligence.
I highly recommend this company and their services.

We purchased an examination lamp a couple of years ago and its flexible arm became droopy, this caused the lamp head to be damaged.
The HCE customer support team were excellent and contacted the manufacturer on my behalf and they arranged for a free replacement unit to be sent (even though it could have been classed as user damage by other suppliers).
Their help was much appreciated and if asked for future suppliers for NHS equipment, I will recommend HCE (as long as the price is comparable).

Great website, fast delivery, and a very helpful customer service team! They quickly resolved our failed delivery. Thank you for all your support!

Easy to order on the website and very quick with the delivery time.
Will use again.

Fast delivery. I recommend

Placed order some seven days ago and was today it would be delivered in three days time . On day five we had an email stating the product was no longer available and was shower the new version. Replied with in two hours with the size we required and asked for it to be delivered the next day. We now at day five past out expected delivery date.
I wouldn’t order anything from this company.

Although the order I placed on November 1st appears to be marked as completed, it has neither been delivered to me nor have I received a response to my inquiry about its status. Previously, I also purchased an item that was not in stock, and after a long delay, they informed me that the order could only be processed if I included it with another item, forcing me to request a refund. This is a company I will never choose again—completely unreliable and irresponsible.

As an overseas client, their customer service team advised the most efficient and cost-effective way to arrange for delivery of my item. Thank you!

I contacted HCE about a transfer aid and even thru they don't deliver to NI, Raj was very helpful and gave me a telephone number to speak to someone who might be able to help me.

They are very quick in response and went out of their way to be helpful.

Very happy with this rollator. Quick and easy to fold to a compact size. Will see how it goes on a flight in December.

Good service.

The company was very helpfull and made swift delivery Dan on chat was very good

They did what it says on the tin.
They supplied just what I wanted.
Others said it was unavailable HCE just supplied it.

easy to order and received promptly

Easy to make an order and it arrived promptly and on time.