Harvey Donaldson & Gibson Chartered Surveyors Reviews 149

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 85 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and friendly demeanor, making interactions pleasant and productive. The service provided is frequently described as excellent, with many appreciating the efficiency, thoroughness, and clear communication throughout the process. Reviewers are particularly impressed with the quick response times and the prompt delivery of reports, often within 24 hours. However, some customers experienced poor service, citing rude and abrupt surveyors, and a lack of knowledge from the professionals. These individuals also reported serious inaccuracies in reports that were not corrected, and a defensive and dismissive response when concerns were raised.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their professionalism, helpfulness, and... See more

Service

Reviewers highlight positive aspects of service, often praising the efficiency, professionalism, and... See more

Response time

Consumers generally express satisfaction with the response time, describing it as speedy, efficient, and... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A big thank you to Donna Shields, who came to our house to complete the Home Survey on our property. She made the whole experience easy and very straightforward by informing us exactly what it entaile... See more

Rated 5 out of 5 stars

Daniel was very professional and thorough with his inspection of the property. He was polite and kept us informed of what he was doing and what he was saying about the property. The report was produce... See more

Rated 5 out of 5 stars

Your speed in getting it booked in, done and written. India who came and completed it was very kind, highly professional and very reassuring. She explained and answered all my queries which I found... See more

Rated 5 out of 5 stars

Daniel carried out a home report survey at my property and from start to finish it was hassle free and so thorough. He was polite, corteous and really took the time to carry out his inspection and the... See more



Contact info

4.5

Excellent

TrustScore 4.5 out of 5

149 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Excellent service provided

Daniel was very professional and thorough with his inspection of the property. He was polite and kept us informed of what he was doing and what he was saying about the property. The report was produced the same day which was very helpful. We were very pleased with the service.

July 30, 2025
Unprompted review
Rated 5 out of 5 stars

Efficient and thorough

Gosia and Hannah arrived in given time slot and were very thorough and professional with minimal intrusion. Report was completed to our satisfaction with expected valuation.

July 16, 2025
Rated 5 out of 5 stars

Excellent Service

Daniel carried out a home report survey at my property and from start to finish it was hassle free and so thorough. He was polite, corteous and really took the time to carry out his inspection and then explain to me his findings in great detail. From the start the company have been in regular contact and were a pleasure to deal with.

July 21, 2025
Unprompted review
Rated 1 out of 5 stars

Came out to do our home report and was…

Came out to do our home report and was that worried about getting sued for over valuing a property that they've actually undervalued ours by a good 5 or 10 thousand . Potentially very costly .Overly cautious. Avoid!

July 10, 2025
Unprompted review
Rated 4 out of 5 stars

Home Report

The online questionnaire needs some free text further information boxes. Several questions are not just binary answers but you can only answer yes or no...

July 4, 2025
Rated 5 out of 5 stars

HDG and staff

Morning

we have been using your company for many years now. I find it very easy to communicate with your staff. The staff (Francis, Nikki and Keith) are always very easy to talk with and will go out of their way to help you.

our last dealings with HDG see by date

June 5, 2025

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