A big thank you to Donna Shields, who came to our house to complete the Home Survey on our property. She made the whole experience easy and very straightforward by informing us exactly what it entaile... See more
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Excellent service provided
Daniel was very professional and thorough with his inspection of the property. He was polite and kept us informed of what he was doing and what he was saying about the property. The report was produced the same day which was very helpful. We were very pleased with the service.
The surveyor was very professional and…
The surveyor was very professional and informative, also I had explained I was really in a hurry and he didn't delay getting all paperwork completed. Thank you!
Efficient and thorough
Gosia and Hannah arrived in given time slot and were very thorough and professional with minimal intrusion. Report was completed to our satisfaction with expected valuation.
Very professional and explained…
Very professional and explained everything he was doing couldn't fault
Excellent Service
Daniel carried out a home report survey at my property and from start to finish it was hassle free and so thorough. He was polite, corteous and really took the time to carry out his inspection and then explain to me his findings in great detail. From the start the company have been in regular contact and were a pleasure to deal with.
Came out to do our home report and was…
Came out to do our home report and was that worried about getting sued for over valuing a property that they've actually undervalued ours by a good 5 or 10 thousand . Potentially very costly .Overly cautious. Avoid!
Home Report
The online questionnaire needs some free text further information boxes. Several questions are not just binary answers but you can only answer yes or no...
Excellent professional survey carried…
Excellent professional survey carried out by Graeme. Would highly recommend
Experience was much less stressful than anticipated
The surveyor was professional, polite, positive, and helpful. Being very constructive when asked for advice.
Excellent service!
Very Professional
David who came out to us was very professional and helpful, as was Paul who visited previously
HDG and staff
Morning
we have been using your company for many years now. I find it very easy to communicate with your staff. The staff (Francis, Nikki and Keith) are always very easy to talk with and will go out of their way to help you.
our last dealings with HDG see by date
Very professional from start to finish.
Surveyer attributed 3 '2s' to home…
Surveyer attributed 3 '2s' to home report which shouldn't have been of concern
Brett was lovely
Brett was lovely, explained what he was doing and was quick to get the Home Report to us.
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