Harvey Donaldson & Gibson Chartered Surveyors Reviews 149

TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 85 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and friendly demeanor, making interactions pleasant and productive. The service provided is frequently described as excellent, with many appreciating the efficiency, thoroughness, and clear communication throughout the process. Reviewers are particularly impressed with the quick response times and the prompt delivery of reports, often within 24 hours. However, some customers experienced poor service, citing rude and abrupt surveyors, and a lack of knowledge from the professionals. These individuals also reported serious inaccuracies in reports that were not corrected, and a defensive and dismissive response when concerns were raised.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their professionalism, helpfulness, and... See more

Service

Reviewers highlight positive aspects of service, often praising the efficiency, professionalism, and... See more

Response time

Consumers generally express satisfaction with the response time, describing it as speedy, efficient, and... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A big thank you to Donna Shields, who came to our house to complete the Home Survey on our property. She made the whole experience easy and very straightforward by informing us exactly what it entaile... See more

Rated 5 out of 5 stars

Daniel was very professional and thorough with his inspection of the property. He was polite and kept us informed of what he was doing and what he was saying about the property. The report was produce... See more

Rated 5 out of 5 stars

Your speed in getting it booked in, done and written. India who came and completed it was very kind, highly professional and very reassuring. She explained and answered all my queries which I found... See more

Rated 5 out of 5 stars

Daniel carried out a home report survey at my property and from start to finish it was hassle free and so thorough. He was polite, corteous and really took the time to carry out his inspection and the... See more



Contact info

4.5

Excellent

TrustScore 4.5 out of 5

149 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Poor Experience, Costly Error Avoided

I had a very disappointing experience with Harvey Donaldson & Gibson. The surveyor who visited my fully refurbished home was quite rude and abrupt throughout the inspection. To make matters worse, the valuation they gave was significantly below what the property was worth.

When I raised my concerns, the manager refused to take my call, which only added to the frustration. I had to go to great lengths to get in touch with a director directly via email. After a lot of back and forth, I was eventually issued a full refund, but only after a considerable amount of time and persistence.

I then had my property valued by a different company, and they came in £12,500 higher than Harvey Donaldson & Gibson’s figure. I went on to sell my home and achieved this higher price. Had I relied on the original valuation, I would have lost that money, as most buyers cannot afford to pay far over the home report value in Scotland.

Would not recommend. Poor service, poor attitude, and a poor outcome

October 8, 2024
Unprompted review
Rated 5 out of 5 stars

Home report

Home report was carried out in a very professional manner and communications between myself and stuart was excellent.

September 25, 2025
Rated 5 out of 5 stars

I had an excellent experience with…

I had an excellent experience with Harvey Donaldson & Gibson. The report was completed quickly, communication throughout the process was clear and professional, which made everything straightforward and stress-free. The staff were knowledgeable, approachable, and clearly very experienced in their field. I felt confident in the advice provided and would not hesitate to recommend their services to anyone.

August 1, 2025
Unprompted review
Rated 5 out of 5 stars

Worked with this firm in carrying out a…

Worked with this firm in carrying out a home buyers report, and Andrew came to carryout a valuation. He did a very thorough job in ascertaining with his cladding department as to what the category would be for the main walls, and was diligent in carrying out the appropriate checks in advance and liaising with me through the process.

July 30, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look