A big thank you to Donna Shields, who came to our house to complete the Home Survey on our property. She made the whole experience easy and very straightforward by informing us exactly what it entaile... See more
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Poor Experience, Costly Error Avoided
I had a very disappointing experience with Harvey Donaldson & Gibson. The surveyor who visited my fully refurbished home was quite rude and abrupt throughout the inspection. To make matters worse, the valuation they gave was significantly below what the property was worth.
When I raised my concerns, the manager refused to take my call, which only added to the frustration. I had to go to great lengths to get in touch with a director directly via email. After a lot of back and forth, I was eventually issued a full refund, but only after a considerable amount of time and persistence.
I then had my property valued by a different company, and they came in £12,500 higher than Harvey Donaldson & Gibson’s figure. I went on to sell my home and achieved this higher price. Had I relied on the original valuation, I would have lost that money, as most buyers cannot afford to pay far over the home report value in Scotland.
Would not recommend. Poor service, poor attitude, and a poor outcome
Home report
Home report was carried out in a very professional manner and communications between myself and stuart was excellent.
Very efficient and diligent in response…
Very efficient and diligent in response time e.mails vis versa.
Very friendly service and fast moving…
Very friendly service and fast moving company would highly recommend the company
Donald was very informative and made…
Duncan was very informative and made the experience quick and easy to understand.
Super surveyors!
Super efficient, professional and punctual.
Comes highly recommended.
Lyndsey H did a great job
Lyndsey H did a great job! Would highly recommend
I had an excellent experience with…
I had an excellent experience with Harvey Donaldson & Gibson. The report was completed quickly, communication throughout the process was clear and professional, which made everything straightforward and stress-free. The staff were knowledgeable, approachable, and clearly very experienced in their field. I felt confident in the advice provided and would not hesitate to recommend their services to anyone.
Andy came at short notice and was…
Andy came at short notice and was lovely.
Thanks so much
Nice people to deal with
Nice people to deal with, very helpful. Efficient and timely service. The surveyor was knowledgeable, organised and informative.
Worked with this firm in carrying out a…
Worked with this firm in carrying out a home buyers report, and Andrew came to carryout a valuation. He did a very thorough job in ascertaining with his cladding department as to what the category would be for the main walls, and was diligent in carrying out the appropriate checks in advance and liaising with me through the process.
Excellent service with friendly and…
Excellent service with friendly and efficient staff
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